Not friendly staff. Room heating did not work. Coffee machine did not work. Leaked Stair way dirty

Arrived late in evening for a quick stop before picking up daughter from college in Chicago. Front desk staff were very friendly and helpful. Room was very quiet and bed was comfortable. A bit dated appearance but overall a great hotel and would use again.

Wonderful experience, very comfortable and welcoming. Booked my next stay in December.

Generally a reasonably good hotel. I was here for conference. A few strange areas. At check in, they tried to take a deposit of $750 instead of $200 until I spotted it. I still haven't received an emailed invoice. I see they have charged me £3.18 for no apparent reason as I didn't take any water in room and paid all bills as I went! One side of my room lost power one day (but fixed pretty quickly), door handle kept coming loose, but room OK. Asked for a late checkout, which was granted, but rescinded on the day. Also had to have an airport shuttle 2 hours eariler than liked. The restaurant menu is rather limited and not particualry vegetarian friendly. Now the staffing issue. They have a bar/restaurant. The bar staff do an excellent job, they are friendly, efficient and work really hard. I don't understand why you have two bar staff Monday-Wednesday and then Thurs-Sat (when the conference is on and things are really busy) you reduce the bar staff to a single person! It was generally taking 20 minutes to get served! We asked whether a member of staff was sick on those nights and was told that it was a management decision to only have one member of staff - Stupid management! People were going across the road to Dennys to eat and drink because it was quicker! You would have easily paid for the second member of bar staff with the increased sales.

We were here for a few days of sightseeing as we’d never been to Chicago. Hotel was fine. It met our needs and we don’t have any complaints. If you’re expecting 5 star accommodations, you won’t get that here, but otherwise, clean, comfortable rooms at a reasonable price.

The room was clean and very comfortable. It was not noisy and the condition of the room was good.

Nice

Checking in was pretty simple. Lady was freiendly for the most part. Once I got to the room it was very antiquated! Smelled horrible and there appeared to be a large blood stain on the floor. Fridge didn’t work. Chair and foot rest were stained as well. Luckily there was a meijers down the street and I bought a of febreeze. The lady at the front desk was polite about it and offered me a breakfast coupon and a different room. I refused to be that person that plays Karen and bounces from room to room and just dealt with it. However I don’t think I would ever recommend this hotel to anyone. There are several other hotels in the area.