Right across the SBB station. Cafe next to the hotel for breakfast and light lunch.

When we were checking out, the staff asked if we had eaten breakfast, and we said no, and the staff told us that we only had to pay the city tax, so we paid. But later, a long time later, they took the breakfast cost out of our deposit. So when I called, they said they would refund us, but they didn't, so I had to call three more times to get a refund. I was so upset that I thought it was because I was a foreigner. It was strange that they took my money so long after I checked out. And they made me call them multiple times.

The Grand Suisse was an incredible experience. The hotel is conveniently located next to the train station, central on the promenade and just a short walk from the dock. It’s a lovely place, every room pays great attention to detail and comfort. The staff was friendly and helpful. The restaurant was top notch, as well.

Perfect location. Excellent hotel. Great staff.

Their customer service is 0/5 or an F. Got stuck in NJ due to weather and tried to cancel our 3 night stay. They refused and told us to take it up with hotels.com. They would not even allow us to cancel 2 of the 3 nights eventhough we gave them advanced notice. The stay was a Monday thru Thursday and they still had rooms available during that time because we checked daily. Long story short we never made it to Switzerland, tried to reason with them to come to a fair agreement and they refused even a partial refund. Ended up spending 3 days in the Newark airport instead. Vacation ruined and out over a $1000 due to the hotel not being reasonable. We had 2 options to either pay early which we did or pay at the property so we are being punished for paying them early.

Lovely ocean view rooms

Very well preserved and modernized historic hotel with a very convenient location! Rooms are a little “tight” but very comfortable and super clean.

Everything was excellent except for the restaurant/cafe service which could be improved