Convenient location. Beside surabaya plaza. Breakfast however not much variety

Good location pool off for 2 days poor food at restaurant for breakfast ( catering staff have liimited English) rooms need to be refurbished excellent service of front desk

I was given a smoking room when it was stated non-smoking in my booking. Luckily the room did not reek of smoke although it did when i step outside. The staff did apologise to me and offered to change room once a non-smoking room is available. The condition of the gym/fitness centre was quite poor. Both treadmill machines were down and the stationary bikes were old. The pool was decent. The room was comfortable but I had some issues with the towels and sheets, as stains were visible. All in all, it was a fairly modest place to stay and I would still recommend this hotel to non-fussy stayers.

I was given a smoking room when it was stated non-smoking in my booking. Luckily the room did not reek of smoke although it did when i step outside. The staff did apologise to me and offered to change room once a non-smoking room is available. The condition of the gym/fitness centre was quite poor. Both treadmill machines were down and the stationary bikes were old. The pool was decent. The room was comfortable but I had some issues with the towels and sheets, as stains were visible. All in all, it was a fairly modest place to stay and I would still recommend this hotel to non-fussy stayers.

Great value for the money... spacious rooms with business table separately... cleanliness and daily room cleaning, good food at the restaurant... good for business travel , or to stay and see around Surabaya, all positive experience except for the WiFi...lobby WiFi had no issues, WiFi repeatedly get disconnected once inside the room...and had difficulty in connecting..if not for that ... great, stay

Great value for the money... spacious rooms with business table separately... cleanliness and daily room cleaning, good food at the restaurant... good for business travel , or to stay and see around Surabaya, all positive experience except for the WiFi...lobby WiFi had no issues, WiFi repeatedly get disconnected once inside the room...and had difficulty in connecting..if not for that ... great, stay👍

Property was in a great area across from a mall, rooms were a little older than expected but comfortable, price could be adjusted to reflect dating decor but overall comfortable stay

The room given was a big room.Breakfast was very chaotic as the hotel was hosting a big group during my stay and there was not enough food for all. The Gym and the Swimming pool looks dated and not very inviting.

The room given was a big room. Breakfast was very chaotic as the hotel was hosting a big group during my stay and there was not enough food for all. The Gym and the Swimming pool looks dated and not very inviting.

Was joining a sunrise trip to mount bromo and leaving for Yogyakarta the next day by train. So really just stayed for a short rest at the evening. Location is good - next to mall, close with train station. Condition is not the best but expected given the very low price, also very acceptable for a short stay. One major down side is that some room is facing the lobby, and despite we were staying at the top floor the noise from the lobby is still quite notable. Overall quite ok for our short stay given the price.

For my 1 night stay, I changed 3 rooms in total. Couldn't find a electric point for charging my laptop and mobile. Housekeeping told me to plug out table lamp and use power point, leaving the room darker (it was already pretty fun). The toilet flush doesn't work very well in the 1st room, also pillows looks old and out of shape (believe me, you won't want to touch it!). Requested for change of pillow and they offer me to change to a better room. 2nd room was not tidied and in total mess (I took picture but i will not post it here). 3rd room is a little better but it was a really a nightmare for me and I will never recommend this hotel to anyone.

Nice hotel close to the shopping mall and convention centre

The hotel is in a poor state - although laundered, sheeted were ripped with some holes darned and some not. There were also pen marks on the sheets. Tiles were chipped throughout the property including in the swimming pool. The pool water was quite dirty with leaves and some litter in. The loungers were very old and some were also broken. In the bar, the service was fine if slow but we decided against eating in the property when we saw a large rat next to the bar which is located in the centre of the hotel. There are some restaurants in the shopping centre near the hotel and it is walking distance to the train station.

I first stayed at room 710 which perpetually has this grinding noise coming from dont know where. It is sometimes so unbearable that i dont want to stay in the room. At night the wardrobe door cannot close properly and the lights from the wardrobe is so disturbing. The kettle is also so disgusting. Even after boiling a few times theres still something floating on the surface. When I returned to surabaya, i checked in and was given room 410. To my dismay, the room was occupied! I have to go down to the lobby again to request for a change of room. Then i was given room 412. As i was to check out early nx day, i called laundry service to enquire on express service. However it was a pure waste of time! The staff who answered my call told me he will come up and check before letting me know what time the laundry will be ready, but when someone did come up, he told me no express service. What is this?! They could have just told me over the phone right!! Why waste everyones time!! All in all, i will never recommend this hotel to anyone.

I first stayed at room 710 which perpetually has this grinding noise coming from don't know where. It is sometimes so unbearable that i don't want to stay in the room. At night the wardrobe door cannot close properly and the lights from the wardrobe is so disturbing. The kettle is also so disgusting. Even after boiling a few times there's still something floating on the surface. When I returned to surabaya, i checked in and was given room 410. To my dismay, the room was occupied! I have to go down to the lobby again to request for a change of room. Then i was given room 412. As i was to check out early nx day, i called laundry service to enquire on express service. However it was a pure waste of time! The staff who answered my call told me he will come up and check before letting me know what time the laundry will be ready, but when someone did come up, he told me no express service. What is this?! They could have just told me over the phone right!! Why waste everyone's time!! All in all, i will never recommend this hotel to anyone.

Excellent location and good service, breakfast was ok. Pool was huge but inconveniently separated from the main building .The hotel has seen its better days.

Excellent location and good service, breakfast was ok. Pool was huge but inconveniently separated from the main building .The hotel has seen its better days.

Apparently theyre called Surabaya Suites because all their rooms are Suites, even the standard ones. The room is spacious so thats pleasing. Location is ok, close to major shopping mall/plaza

Apparently they're called Surabaya Suites because all their rooms are Suites, even the standard ones. The room is spacious so thats pleasing. Location is ok, close to major shopping mall/plaza

excellent

Nice hotel, near public facilities in the center if city, clean swimming pool, delicious breakfast

I stayed for only one night. The room was not prepared. There was not towels and the room was really old.

I stayed for only one night. The room was not prepared. There was not towels and the room was really old.

not so good , when checked in , no towel , no tissue in the bathroom

I had a very good 2 night stay. Staffs were friendly and helpful. I feel it is very value to stay here. You can easily get taxis to go anywhere. Room was very good and very clean. Only lacking a in room safe. You can also easily get food and any products from the nearby shopping centres.

Close to Convention Hall and shopping Mall.

There is no free shutle to airport as mention with the hotel pakage....breakfast quit good ...but dining room food not very tasty...better go premium plaza next door to get good n cheap food

The Plaza hotel is well positioned for those that would like to be in a comfortable setting, near a mall (a minutes walk to 2 in this case) and good value for money. The staff are very helpful and pleasant to deal with, offering a new room immediately when I mentioned a problem with my first. I didn't expect that, although as it couldn't be resolved during my stay I appreciated them doing what they could. The gym and swimming pool are off site, a couple of minutes walk which isn't so bad, although the facilities are a bit below par. Altogether I would stay there again, happy with the personable service, level of comfort, location and pricing.

Pros (1) Location is convenient. 45 minutes from airport (Traffic was on good condition on that particular day). Plaza Shopping Centre is within 1 minute walk. Another shopping centre within 15 minutes walk (crossing the roads were quite tough for foreigners as there was no sign of pedestrian crossing). Cons (1) Lady Receptionist gave wrong information. Informed us no wireless connection in room when there is. (2) Room has musty smell from the carpets. (3) Shower head was not in good working condition. We had to lean towards the wall to catch the water, so we only one third of bathtub.

Surabaya Plaza Hotel is mosquito ridden, poorly maintained, and not very clean. However, the breakfast buffet is quite good and plentiful. The gym and pool are both large. The gym also has a staff member who helps you with your exercise routine if you are so inclined. Because I found it unpleasant and dangerous to walk around in Surabaya, I spent most of my free time at the pool or in the gym. They tended to be empty of guests except for me. The hotel was reluctant to exchange dollars for rupiahs so it was hard for me to shop. The hotel experience will be long remembered but not in a particularly pleasant way. If you go, it makes sense to use bug spray every evening. Get your rupiahs elsewhere. Enjoy the breakfast buffet, the gym and the pool. Don't expect any sight-seeing pleasures. You will be overcome by smog and soot just about everywhere. Pedestrians will have great difficulty crossing most streets. Stay alert and be ready to run if you try ambling around the streets. Motor scooters outnumber pedestrians 30 to 1 or more. Cars, trucks, and scooters have complete domination of all streets. I did walk and got home without injury but close calls were frequent. Find crosswalks manned by policemen. They will help you cross. Drivers ignore the red lights.