Excellent quality property with nice bar and restaurant on 3rd floor. Beautiful skyline views when facing the Bay.

Overpriced restaurant for poor tasting food, valet not included.

Enjoyed my stay, loved the staff, and the location

Just a couple of minor things- the sensor lights under the beds should be able to be turned off. The coffee at the coffee bar was terrible, luckily the Ferry Building is a quick walk for better coffee options. The shower floor was rough on the feet. Th view was incredible! Overall our stay was great!

The hotel was great, I would stay here again

My husband and I came to San Francisco to celebrate our wedding anniversary and had never stayed here before. The reviews were good overall and we heard it had been newly remodeled. This hotel did not disappoint! The service was absolutely excellent and the atmosphere of the bar and restaurant was so vibey! Our room was super clean and fully stocked with drinks and snacks (for a price of course). Valet parking is offered and they have a parking garage right across the street for a cheaper price. Room service was so convenient and absolutely delicious. We’ve already started planning our trip back.

Beautiful, clean and super friendly staff. I would definitely recommend!

The junior suite was super cute

We asked Katharine for a quiet room and she actually listened and obliged. Our stay was excellent because we could actually sleep.

Loved that they were able to decorate my room for a romantic night with my partner!

I had a great experience!!! The model art deco room was very clean and so comfortable. We forgot our toothbrushes and they kindly sent some to our room. I will be staying there again and again whenever I’m in San Francisco.

Great hotel

Beautiful hotel, friendly and helpful customer service, great location

Usually I stay in Union Square/SOMA area, decided to go different and be in the Financial District, loved it! There is so much to do around, whether it’s going to the Pier, enjoying the majestic views, or going to the restaurants nearby. You can never go wrong with anywhere in SF, but I would definitely revisit this area, specifically the Jay! I did put 4 stars instead of 5 because I saw a stain on the wall, which is fine, not everything in hotels are going to be perfect. Other than that, no complaints and I was very comfortable in my Luxury Suite! It was quiet. Even came with a balcony (with a view of the Bay Bridge!) which I was not aware of. Also, more affordable compared to the others I’ve stayed at.

This was a last minute booking when I had to change my plans. The room (double queen) was beautiful, finished to an excellent standard with lots of touches in the detail to make it feel like a luxury option (size, furnishings, lighting, corner floor to ceiling window, huge tv, bathroom facilities, late checkout, range of in-room drinks and snacks). These in room sundries were relatively high cost but were optional and pricing was clear. We didn’t have much need to interact with staff but everyone was courteous at checking in/out. The only reduction I noted in the star rating was location, and this was because there was little around that was open when we were there (not a surprise in the financial district on an evening). It did feel safe to walk around. We would definitely book here again.

Beautiful property and elegant rooms. Wonderful views of the bay to boot. The food was exceptional as was the staff.

Love this place! We will be back for sure!

My family and I really enjoyed our stay. Our room was very nice, our dining experience was enjoyable, and the staff were very helpful. We will definitely be returning on our next family trip to San Francisco!

Great boutique hotel with plenty of amenities, great location, gorgeous views. Close to downtown, North beach, Union Square, and the amazing Ferry Building. Clean and friendly.

Fantastic hotel!!

Very nice room. Staff was super helpful and welcoming.

My first night was at room 1812, next to the elevator room, which I could hear the elevator rolling up and down through out the night. The second night I stayed at room 1114, it was much quieter, but the same lady manager called the room twice to clarified the name on the reservation. Then a cleaning lady came into the room before my check out time. I like the location and the decor of the property, but wouldn't stay here again because all the disturbances.

As a Marriott card holder and member I did not feel this property’s staff offered next level service. I felt as if they were reading a script. Additionally the restaurant and lounge hours are not the same as listed on the Marriott app. we had to shift plans last minute. Many more options in SF for better value

I reserved the executive suite with a bay view which was very missed leading. The room faced the city first and the front desk representative explained that building 1900 was all of the bay. There was no sofa and no view of the bay. Beside that it was very noisy you could hear the cars playing loud music at night and your neighbors using their bathroom. Positive the rooms are clean and the beds are extremely comfy.

Awesome experience. Very clean and safe.

Very nice hotel

Very nice hotel with great rooms. Well located.

My room had only decaf coffee available, unacceptable. Process for getting car out on checkout was extremely slow.

It was nuce

We stayed here over a holiday and that might be why our experience was rocky. It took over two hours after check in time to have one of our two rooms ready. There was no offer to help make up for this. The walls are super thin. You can hear everything. Including the DJ at the 3rd floor restaurant that we could hear in our room on the 8th floor and my my parents’ room on the sixth floor was unbearable. There were also over one hundred dollars of extra fees. Just charge more for the room. It is a beautiful property but the staff has there hands full (including a belligerent homeless man in the lobby refusing to leave the couch he was sprawled out on). There is a lack of security past the very kind doorman and valet team and anyone can come up all the way to the rooms. It was not the experience we were hoping for and not family friendly. I will not stay here again or recommend it to others. Disappointed for sure.

The Jay was very aesthetic, clean and staff were very friendly. We loved the spacious size of our room and the sea view. The beds were very comfortable and we had a very good rest during our stay. Would recommend to anyone looking for a comfortable stay with tasteful interior design.

Fanciest hotel I’ve ever been at.