Very lovely property. Very easy to use the airport shuttle. Will stay again!

Excellent location and service

Very nice place

This was a great place to stay. Friendly staff, walkable to MOA and shuttle to the airport.

Fan in a/c squealing - afternoon staff failed to contact maintenance so 5 hours later when I returned nothing was done. Evening staff handled efficiently . Requested wake-up, call came 25 minutes after requested time. Luckily I woke up and didn’t miss my flight. Room was very nice. Very quiet

Walking distance to mall and shuttle to airport

Nice and friendly staff🙏

It was clean and comfortable. The staff was courteous and helpful.

Great place to stay

Quite

Wish they told us blg c does NOT HAVE ELEVATOR, 2ND FLOOR WITH LIRS OF LUGGAGE...painful

Staff was nice. Cookies delicious. Lobby and meeting facility looked newer. Actual halls and rooms outdated and small. Old. Pool and exercise room looked nice but no hot tub. Beds were very comfortable. Furniture was nice but old and showed wear and tear. I had requested a room in the building. The lobby was attached to. But was given a room in building four buildings over took forever to walk to.

It was good enough for the area!

Stayed in older part of hotel. Had a room that had an adjoining door and could hear next room as clear as if in room with us. Loud neighbors until after midnight. Bathroom had toothpaste all over counter and shower dirty. Reserved double beds on reservation and hotel check in person told us he only had 2 double rooms available.

Easy check in, cleanly. But the WiFi is absolutely terrible. It dropped multiple times. I finally went down to the front desk, and was given a special password to use so I could complete my work. The only worst Wi-Fi I’ve had at a hotel in the past 10 years, was an isolated resort in the Bahamas.

Location is great close to airport and Mall of America. Parking was incredibly easy and free which is always a plus. Staff was incredibly friendly definitely recommend staying at this hotel.

The staff was very friendly and accommodating. The property could use some maintenance. Cracks in walls, frayed carpeting, etc.

Nice place. Older but all fixed up. Very nice. Unfortunately, they were working on the exterior of the building and had all the entrances closed that allowed access to our section. The only way was to walk through the front lobby, passed all the conference rooms through building A and then into ours, building B. This was a bit of a trek, especially loading luggage in and out. Under normal, non construction, conditions we would have been able to access the back lot quickly and easily. My only true complaint is that I purchased the wifi package when I booked but it was unclear if I received it. I tried checking in your website with the live chat AI I am assuming, but it failed to answer my question. Double Tree wanted too much personal info from me in order to use their Hilton Honors wifi. I think I just went with their free one, even after paying for wifi. It was very confusing!! Next time I will not pre-purchase wifi.

The beds need to be changed

Clean friendly and close to mall

It was good other than the bed wasn’t comfortable.

Have to admit reading some of the negative reviews spooked. Place was fine. Yes it’s clearly in transition from being an old 80s Marriott property. But our room was modern. Hallways were still dated but I’m sure that’s next on priority list. Staff were friendly at all times. Pros: proximity to mall of America, ample parking, only about a $20 Uber to either stadium downtown. (We did not use airport shuttle service but they seems to have rotating vans constantly), rooms were modern and clean and well air conditioned with modern thermostat. Cons: hot tub permanently covered over, pool was VERY cold, almost unenjoyable, no microwave in rooms (there’s one in lobby to use), water pressure in shower actually hurt but that may have just been our room. Side note the place is a MAZE of different buildings. But we got used to it. All in all we thought it was fine with some room to grow and improve but nothing that was a deal breaker. Wasnt quite up to DoubleTree or Hilton reputation for me, but still nowhere near some of the terrible reviews I read. And of course the DoubleTree cookies were warm and plentiful. We didn’t use the restaurant at all so no comments there.

Unable to eat/drink in common areas. Spiders in the hallways.

Awesome that the hotel is right next to the mall of america and ikea. Check in was great but if you book 2 rooms make sure you use the same name or else they give you just one. I put the other room in my mothers name. Lobby and AC was great. Room was ok for what I paid for but there was a wierd smell that reminded us of food and never went away. The other room smelled fine. Beds were ok and the sheets were clean. Bathroom was clean as well and shower was great. We stayed 2 nights and room got cleaned but a hint of that smell was still there. Overall it did its job for what we were there for.

Vey friendly nice clean rooms

It was close to the Mall of America and the staff were nice and friendly. It was clean, comfortable.

Warm cookie friendly staff

Massive complex a little rundown service was great though

Very comfy beds and super friendly staff!

Nice place

Very helpful staff. Perfect property for a trip with kids

Review your parking rates- you’re losing out on Tons of free cash