Perfect hotel for a family stay. Indoor pool is always a hit with the kids but even better when they had a crafts room next door. Will stay here again.

A Good hotel and service. We enjoyed our stay here. Great location. Very convenient for family with kids.

Im proximity is key. But overall it was a beat up hotel, nice size rooms but we had a 5 minute walk to the elevators, my baby burned his fingers in the open fire pit, staff was not plentiful, ran out of complimentary coffee, rooms were less than clean- However it is right across the street from aquarium.

Nice hotel. Nowhere to get coffee at 11 a.m.

N/A

Great location, nicely decorated lobby, family friendly, walkable to restaurants and shops, pool area needs an update but kids still loved it. Would definitely stay again!

Great stay, perfect for families with children. Convenient to everything in Mystic.

The ONLY good thing about this hotel is the location, right across the street from aquarium and village. CONS: room was dirty. Bathroom had a sewage smell to it. blood on the sheets (we were told No one from housekeeping was on. A random hotel employee brought us up new sheets to change the bedding ourselves). Nasty brown stuff stuck to the back of the fridge Fridge didnt work. AC unit was on constantly, even when we turned the temp up to keep it from turning on all the time. And it was very loud! No movies shown in the pool area as advertised for the kids. Asked front desk why movie wasn’t being shown. Got a different excuse every night. it was broken, there was no manager on to turn the movie on, etc. Pool area was dirty. The pool deck had nasty brown water. Pool looked very cloudy and water was really cold. Staff was VERY unfriendly. Blonde girl at front desk was very rude. Didn’t smile at all. Went down to get coffee from the lobby only to find both coffee jugs were empty. Went to let the girl know and she snapped at us. Never said hello to anyone when greeting them, never said thank you, enjoy your stay, welcome, NOTHING! Manager was just as unfriendly and miserable. Tried to address the issues we had (mainly the blood on the sheets) with him and he couldn’t care less. Kept using the excuse and throwing up to us that we booked through Expedia. At one point he even started raising his voice at us.

It was awful

This was the perfect family stay. They let the kids pick a little "treasure" when we checked in, they had great breakfast options, and everyone was so nice. The location was great with a Starbucks, tons of shops, and the Mystic Aquarium right across the street. We did SO many things with the kids on our east coast trip, but the hotel's "purple pool with a movie" is the thing they won't stop talking about.

Overall average, property could use some Updating like the pool area. But it’s in a great location.

Service was lame not enough front office staff , no one to answer the phones. Dirty bathroom horrible room service ice maker broken horrible air quality $500 room not happy

Nothing exactly right

Although the lobby makes a positive impression, the facilities beyond were dingy, out of date, and in need of repair. The pool was murky, with numerous puddles of standing water and trash (including a used bandaid!) scattered on the floor and used towels on almost every surface. We did not dare venture in the water. The layout of the hotel is quite confusing and many of the hallways had dehumidifiers and signs of potential mold on the walls. Our room had peeling paint and chipped privacy paint on the bathroom windows. However, the staff was kind and welcoming, very positive. The location is hard to beat if you’re there to visit the aquarium!

N/A

Loved staying here, the only thing missing was a closet and an iron! We like to hang garments when we travel

Quiet

It wasn’t updated but still clean and convenient

Overall, the stay was good and mostly uneventful, in any negative way. A couple things that stood out: 1. the very first staff member we encountered when we arrived to check in was unpleasant, short and gave us no information about the hotel or amenities. We subsequently witnessed this same employee being rude and short with other guests on 2 separate occasions. It certainly set the initial tone and I immediately questioned my choice to stay here. When we returned to the desk later on with a different issue, the woman who helped (property manager maybe?) was outstanding and helpful. It was clear that the woman we initially met with was the exception not the rule. 2. The room was somewhat outdated, particularly in the bathrooms, which could use some sprucing up. I did appreciate the full size reusable shower products. 3. The pool water appears dingy. I’m not sure that it actually is, but maybe the concrete could use a repaint. However, our kids loved the pool and could not care less. Do NOT miss the movie dive-in when there (if happening) . So neat to watch a movie while also swimming.

The rooms were dirty and the bathroom was disgusting.

Lovely staff and nice location. Mystic is a charming town.

Had questions prior to arrival and they don’t answer the phone. Tried all day. Arrived at 2 pm and no one in lobby. Rooms are available and they tried to upcharge me $25 for early check in. Been Hilton honors member for 40 years and they lost my business over $25. Great business sense. She finally and nastily waived the fee because I insisted on talking to the manager. Gave me the worst room in the hotel- it was horrible. Had to complain again to the manager. Finally got a decent room but overall a horrible customer experience.

Can’t go wrong here. Nice hotel, walking distance to many attractions and short ride from others

Hotel was super convenient to the aquarium and adorable shopping at the Old Mistick shopping area as well as a short drive into downtown mystic and the historical museum. Fun themed areas made it a great place to stay with the kids

staff was excellent and had a nice size pool

Great location and the hotel was very clean.

When we arrived and settled into our room the toilet was a problem and we went to management about it. They were going to look into it and get back to us. We never heard back from them. Also, when they cleaned our room, they forgot to restock the coffee, sugar and cups, which is no big deal. So we went to the front desk to ask for them to send someone to restock. That never happened. This was our first stay in a Hilton Hotel and we were not impressed.

The housekeeping service wasn’t the greatest. Tons of fruit flies in the room.

It was pretty and the pool was nice. there was breakfast and it was located where we needed to be. there was a great restaurant nearby as well.

Bathroom was not very clean, uncomfortable tiny beds, terrible pillows Not worth the price tag

Front desk staff not very friendly, maid service didn't re-supply everything second day. Hair in tub on arrival. TV didn't always work. when calling front desk noone aswered after 15 rings. Service in restaurant extremely slow at breakfast (not many people in there) Just lots of little things-would go again.

the room was pretty humid and i wish they had toothbrushes/toothpaste but otherwise it was a nice place to stay and i liked the food and drink options at the restaurant