Would definitely recommend. Great location, had a great stay.

Would definitely recommend. Great location, had a great stay.

The property from the outside is nice. The main entrance is very nice. The room left more to desire. It seemed outdated. The bathroom had mold above the shower head. You can clearly see they tried to patch an old leak. But there is a hole in the patch job. One of the lights was out in the bathroom. The soap dispenser in the shower was empty. It was a good thing my husband doesnt like using them, so we had soap handy. Also didn't like that they could be tampered with.

The property from the outside is nice. The main entrance is very nice. The room left more to desire. It seemed outdated. The bathroom had mold above the shower head. You can clearly see they tried to patch an old leak. But there is a hole in the patch job. One of the lights was out in the bathroom. The soap dispenser in the shower was empty. It was a good thing my husband doesnt like using them, so we had soap handy. Also didn't like that they could be tampered with.

Perfect hotel for a family stay. Indoor pool is always a hit with the kids but even better when they had a crafts room next door. Will stay here again.

Nice place, additional charge $15 breakfast but strongly recommended,

I have a couple of complaints. Both the sink and the tub drain I room 116 did not work properly. Also there was no liquid shower soap . Other than those problems everything was wonderful.

Perfect hotel for a family stay. Indoor pool is always a hit with the kids but even better when they had a crafts room next door. Will stay here again.

I have a couple of complaints. Both the sink and the tub drain I room 116 did not work properly. Also there was no liquid shower soap . Other than those problems everything was wonderful.

Nice place, additional charge $15 breakfast but strongly recommended,

Im proximity is key. But overall it was a beat up hotel, nice size rooms but we had a 5 minute walk to the elevators, my baby burned his fingers in the open fire pit, staff was not plentiful, ran out of complimentary coffee, rooms were less than clean- However it is right across the street from aquarium.

A Good hotel and service. We enjoyed our stay here. Great location. Very convenient for family with kids.

Im proximity is key. But overall it was a beat up hotel, nice size rooms but we had a 5 minute walk to the elevators, my baby burned his fingers in the open fire pit, staff was not plentiful, ran out of complimentary coffee, rooms were less than clean- However it is right across the street from aquarium.

A Good hotel and service. We enjoyed our stay here. Great location. Very convenient for family with kids.

Nice hotel. Nowhere to get coffee at 11 a.m.

Nice hotel. Nowhere to get coffee at 11 a.m.

Great stay, perfect for families with children. Convenient to everything in Mystic.

Great location, nicely decorated lobby, family friendly, walkable to restaurants and shops, pool area needs an update but kids still loved it. Would definitely stay again!

Great stay, perfect for families with children. Convenient to everything in Mystic.

Great location, nicely decorated lobby, family friendly, walkable to restaurants and shops, pool area needs an update but kids still loved it. Would definitely stay again!

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The ONLY good thing about this hotel is the location, right across the street from aquarium and village. CONS: room was dirty. Bathroom had a sewage smell to it. blood on the sheets (we were told No one from housekeeping was on. A random hotel employee brought us up new sheets to change the bedding ourselves). Nasty brown stuff stuck to the back of the fridge Fridge didnt work. AC unit was on constantly, even when we turned the temp up to keep it from turning on all the time. And it was very loud! No movies shown in the pool area as advertised for the kids. Asked front desk why movie wasn’t being shown. Got a different excuse every night. it was broken, there was no manager on to turn the movie on, etc. Pool area was dirty. The pool deck had nasty brown water. Pool looked very cloudy and water was really cold. Staff was VERY unfriendly. Blonde girl at front desk was very rude. Didn’t smile at all. Went down to get coffee from the lobby only to find both coffee jugs were empty. Went to let the girl know and she snapped at us. Never said hello to anyone when greeting them, never said thank you, enjoy your stay, welcome, NOTHING! Manager was just as unfriendly and miserable. Tried to address the issues we had (mainly the blood on the sheets) with him and he couldn’t care less. Kept using the excuse and throwing up to us that we booked through Expedia. At one point he even started raising his voice at us.

The ONLY good thing about this hotel is the location, right across the street from aquarium and village. CONS: room was dirty. Bathroom had a sewage smell to it. blood on the sheets (we were told No one from housekeeping was on. A random hotel employee brought us up new sheets to change the bedding ourselves). Nasty brown stuff stuck to the back of the fridge Fridge didnt work. AC unit was on constantly, even when we turned the temp up to keep it from turning on all the time. And it was very loud! No movies shown in the pool area as advertised for the kids. Asked front desk why movie wasn’t being shown. Got a different excuse every night. it was broken, there was no manager on to turn the movie on, etc. Pool area was dirty. The pool deck had nasty brown water. Pool looked very cloudy and water was really cold. Staff was VERY unfriendly. Blonde girl at front desk was very rude. Didn’t smile at all. Went down to get coffee from the lobby only to find both coffee jugs were empty. Went to let the girl know and she snapped at us. Never said hello to anyone when greeting them, never said thank you, enjoy your stay, welcome, NOTHING! Manager was just as unfriendly and miserable. Tried to address the issues we had (mainly the blood on the sheets) with him and he couldn’t care less. Kept using the excuse and throwing up to us that we booked through Expedia. At one point he even started raising his voice at us.

It was awful

It was awful

Service was lame not enough front office staff , no one to answer the phones. Dirty bathroom horrible room service ice maker broken horrible air quality $500 room not happy

Overall average, property could use some Updating like the pool area. But it’s in a great location.

Overall average, property could use some Updating like the pool area. But it’s in a great location.

Service was lame not enough front office staff , no one to answer the phones. Dirty bathroom horrible room service ice maker broken horrible air quality $500 room not happy

This was the perfect family stay. They let the kids pick a little "treasure" when we checked in, they had great breakfast options, and everyone was so nice. The location was great with a Starbucks, tons of shops, and the Mystic Aquarium right across the street. We did SO many things with the kids on our east coast trip, but the hotel's "purple pool with a movie" is the thing they won't stop talking about.

This was the perfect family stay. They let the kids pick a little "treasure" when we checked in, they had great breakfast options, and everyone was so nice. The location was great with a Starbucks, tons of shops, and the Mystic Aquarium right across the street. We did SO many things with the kids on our east coast trip, but the hotel's "purple pool with a movie" is the thing they won't stop talking about.