Love this hotel and location. It’s our go-to when in KC.

Room had a moisture smell when we arrived, we just assumed that the previous guests had wet clothes in the room because it was snowing in the area at the time. However, later that night we noticed water was leaking from base of toilet. That was probably the source of the smell, but regardless...water was leaking from the base of the toilet. We also found that insufficient bedding was provided for the pull-out sofa. We tried to call guests service at least a dozen time but could not get through. We just decided to wrap a towel around the base of the toilet and deal with the lack of bedding with our own blankets our kids had brought with them. In the morning, as we checked-out, I discussed my concerns with the front desk. The lady I spoke with said she'd have maintenance look at the toilet and that they no longer provide bedding for the pull-outs because of a "linen shortage". No apology. So if you enjoy toilet water in your hotel room and do not intend to use the pull-out sofa, this is the hotel for you!

Hotel didn’t really come up to expectations. Room was fine, service was good apart from one gentleman at reception who seemed to be in management, sullen and unhelpful to say the least. Breakfast was ok, hot food was never hot even when complained didn’t change, nothing under food containers to keep food hot and very limited choice. Cold buffet much better. Paid extra when booking for breakfast but was told could not choose from menu only buffet, even although I paid enough to cover anything provided on menu. Hotel has a good pool and is in a great area, but unfortunately I would choose somewhere else next time.

Whenever visiting Kansas City, this Hilton is our preference!! The consistency of service and high standards of the entire staff makes our stay so pleasurable.

Excellent

Great location lots of shopping and great restaurants available.

When we pulled up the hotel the valet didnt even look up from his phone. We opened our doors, opened the trunk, unloaded our bags, and walked over to him. Only then did he acknowledge us and ask if we will be using valet parking. Then while checking in at front desk, I received an automated type text message fron the valet seevice telling me the valet had successfully parked my vehicle. The problem is my car hadn't moved an inch. It was still right where I left it with the valet. I was literally looking at it. Requesting the car via text was easy enough and the app to do so was simple. But each time we'd return to the hotel, the valet didnt even look up, acknowledge, or even greet us. We'd walk over to the valet desk and drop our key off. We found this quite odd compared to other valet service experiences. Yes, we tip. :) The hotel room was fine. Not as large as the pictures on the site made it appear. The toilet was not bolted down and nearly tipped over. The AC was stuck on cold and would not change temperature. Our room was freezing so we just bundled up under blankets and waited until morning. The mini fridge was leaking a brown fluid into the cabinet. In the morning we requested a new room and the hotel management agreed to move us. The new room was just fine. Clean, working AC, no issues with the mini fridge. The neighborhood is great. Lots of upscale shops and restaurants all within walking distance.

Hotel was great and in a great location. Within walking distance of plenty of restaurants and shops to visit.