LThe personal attention was great. all staff were personable and helpful, my room was clean and comfortable except for the desk chair which was stuck in the lowest position.

Signage was pretty non existent unless you are looking in the eighth spot up and an angle. Outside of hotel looked depressing and made us uneasy about our stay. Room was fine and comfortable. Bathroom had some issues.

The property was very dated- cigarette burns in the 70s or 80s carpet. Weird, not pleasant smell, the shower did not turn on. But the faucet was very new, as were the lamps. When we mentioned the shower not working, we were told we had to “pull really hard.” It was a place to stay and the bed was actually comfortable, but I won’t stay here again.

The staff was very nice. The room was not very clean and the surrounding rooms were very loud.

It’s very convenience place in Ketchikan

None of the plugs/outlets in the room were in good enough condition to get work done or charge devices. The toilet ran constantly and the dresser was broken so I couldn't unpack during my stay. 1 ply toilet paper

The new staff is very friendly and helpful. The present manager is doing his best to bring the Hotel back to what it was. The Price was right, perfect for travelers on a budget.

Worst hotel in Alaska. This is more what you would expect for a 20- 40$ hotel not 100$. Figured at the price it was a no frills clean basic hotel. Luggage cart duct taped and roped together still falling apart, dangerous to operate. Various things in need of repair. Looks like they rent to long term sketchy people. People obviously on drugs in hotel and around. Hair on toilet, bed, sink, tub/shower. Drip stains on the walls from beverages?? bodily fluids ?? Weird pink soap residue and brownish yellow reside in shower. Pretzel crumbs on bed around bed under sheets on mattress black dots likely from bedbugs. Pieces of gum wrappers on the floor. Weird smells in hallway and room. Wi-Fi impossible to connect to. I left after 20 mins and got a room at another hotel. No way I could sleep there. Run!!… do not walk away.

Got to room and checked bed. Room had bedbugs, got refund and switched hotels.

The breakfast had no good food options, milk was soured, took 2 days to get towels for bathing. Was there 8 days never had restock or trash being emptied had to do it myself with no extra trash bags. Staff did regular walkthroughs to keep homeless out. This was during winter so not sure how it would compare to tourist season.

very comfortable, clean, and safe. I would like a 2 seat table in room. but otherwise wonderful

Convenient to most travel terminals and walking distance to the cruise ship tourist zone

Had to call to get someone to come check in, nobody was at the desk, then wait 10 minutes for them to show up. Got to the room pulled back the covers and saw bed bugs, checked out and requested a refund right away!!!

No remote for the remote TV. Curtains hanging off of the curtain-bar. Poorly kept hallways and an "iffy" elevator. IT gets worse each time. Enough.

The property suited our needs ok but the whole hotel is a little old and dated. Broken drawers etc. However breakfast was good and the staff were friendly enough.

Shuttle from airport and clerk good. Sent to a smoky room not good. Could be cleaner but otherwise positive.

the breakfast is bad

The smell of the rooms on 3rd floor.

got covid and expedia would not refund me

We were told by many locals that the hotel is in the worst/least safe area in the town. The lady who checked us in was great, the hotel itself is quite old. I would not stay here again. Pay more and stay up the street a ways.

This property could use a major upgrade. Had an issue with door not locking, but they immediately fixed it. Overall ok stay since we were out of our room most of the time.

Clean, comfortable, quiet, and conveniently located with a free airport shuttle--it covered all needs.

Worst customer service ever, took an hour to get checked in at 7:30pm, they only wait on one customer at a time. If the person in front of you asked for a different room, "ocean view", you have to wait until they physically go and try to find a clean room for that person before they will wait on the next person. We FINALLY get our keys and get to our room, 7:30pm, 2 guys still cleaning our room... Hotter than heck, no A/C, have to go to front desk and pray they have a floor fan left. Drug addicts and homeless people sleeping in their cars in the parking lot, police showed up and rifled thru one car, homeless people go to the breakfast buffet and help themselves, no regards for anyone already in line. Food was mediocre okay, no juice or coffee. Homeless people in parking lot doing their drugs, smell waffles thru the rooms from having windows open because of no A/C and it was hot, upper 70's. Manager was rude and put off by customers. Before we even went there, we asked, do you have a shuttle, YES, they do NOT have a shuttle, they call a cab and reimburse, cumbersome and long process sometimes. Horrible customer service. Called front desk for more coffee, no answer, go down there, no one around, called again, no answer, I finally found someone in the hallway. Just all around run down, dirty, old hotel and didn't feel safe with the druggies/homeless in the parking lot 24/7 camped out in their cars.I asked for a luggage cart, she said, give me a bit, I'll have to go find it. SAD

Loud people all night . Staff would pick up the phone

Much to discuss but this is Ketchikan and not a boutique hotel - I get it. Difficult to understand the non-English speaker staff. The secure luggage room is left... unsecured. The vagrant/homeless/tweaker population in the parking lot woke us during the night. Rusty corners in the room and it smelled like b.o. The breakfast was unorganized and very dirty. Good thing McD's and Safeway right next door. Great few of nature out the window but for a short stay and low expectations this is acceptable.

The property is dated and unkept. The lobby is open at all times. This allows the homeless to wander in the building and breakfast dining area. The breakfast area opens at 6-9am but is not restocked; therefore no food is left by 7am. There is no maintenance or supervisor on evening/overnight shift causing delays in possible emergency situations.

Horrible experience. Rooms, carpets places around the hotel are filthy and a lot of drugs being sold in the parking lot. Trash was left in the hallways, asked for room service three different times but they never serviced the room until I went to the front desk pretty pissed off. They ended up just bring up towels and taking our trash. Also left a trash bag in my bed. No AC only a box fan, which was making a very loud clicking noise. I’d never stay here again!

Hotel smells and is dirty. Get a receipt before you leave if you need it. Tried multiple times to get a receipt and still haven’t been able to get one. Called and got put on hold and then they never switched back over.

Old hotel but looks like motel needs work, Limited items for breakfast. First come first.

It is older and maybe the best describe is dingy, but the staff is very kind and helpful! The location is right on the bus riute abd very walkable. Just step out front and you have a beautiful view of sea planes taking off and eagles flying. I would stay again!

Smooth checked-in and out. Very accommodating person in charged in the reception.

Old crappy bed, old crappy pillows, ice machine broken, juice machine broken, toilet didnt flush 1st try, shower drained slow, no AC, TV didn't work, elevator was broken. I want my money back.