Filthy conditions throughout the room,but we were too tired to refuse to stay. But we're still tired because we couldn't sleep in dirty, unsafe conditions. Lock on door was broken. I would like my money refunded from Expedia. Thank you

No working shower, terrible smell. Management promised to refund as we don’t or couldn’t stay but no refund was forthcoming

absolutely disgusting. cigarette burned holes in the comforters, blood stains everywhere, fecal matter in the bathroom from previous occupant, PLEASE DO NOT COME HERE EVEN IF ITS YOUR LAST RESORT!!!!!!!

Getting a knock on the door at 4am from one of the workers there saying we never checked in when we did check in. How can you get keys to a room if you don’t check in??

They need security, random people walking around very suspicious.

Loved my room

Jacuzzi was dirty ,bed ugs

Since the day I checked in till the day I checked out, the room smelled cigarettes and we don't even smoke. The sheets, towels everything felt dirty. We complained so many times but housekeeping came the last day to change sheets….that’s it. It was noisy outside! Would not recommend it to anyone!Terrible experience

It was good stay, but the sheets was not as clean as it should be and I think they wash it but the washing machine is old or is not as good as it should be. Also the blanket were not washed only tge sheet thay cwash. There was no boiler to make hot water for coffee or tea but there was a microwave. totally they were friendly and nice and the area was nice.

Staff friendly

The room I had was not cleaned all the way. There was still wash rags in the bathroom from the person who stayed before me. The floor was sticky! The tub wasn’t clean. It smelled of mold in the bathroom & the sheets were mildewed. I really like this hotel but I think they should do better with cleaning & sanitizing!

The non-smoking room wreaked of smoke. The staff was very friendly and helpful.

Would never stay here again.

When booking through Travelocity, I requested a non smocking room and motel/hotel with breakfast. I arrived early and was thankful to the lady I found at the desk, she did her best to accommodate me and went extra miles by giving me tips on what to do before the checking time. After receiving a call I went for the checking, hélas where problems started. After requiring when the breakfast was served, the other lady at the desk told me that they don’t do breakfast anymore since Covid and Expedia know about it. After some words with her I requested to talk to the manager who didn’t even bother to come to see what was happening. I left the lobby to go to put my luggage in the room and come back to resolve the breakfast issue. Oh when I just opened the room, it is was full of cigarette smoke. I asked if I can change the room but instead of answering my question the manager ( I understood is also the owner) told me to give back the key and he is refunding my money. He even told me that: “ did you see the reviews in Expedia? You took the risk in booking this hotel”. I was simply thrown out and have to find a new hotel the same day. Confused. Fortunately it was still daytime and I found another hotel to go. Third party booking service, please make sure that you or the hotels in your network update their services. So as the rude manager at University Manor Inn said: You took the risk in booking this hotel, so we customers will assume our risk when doing a booking through your system.

Thermostat was set at 61F, no heat. Room 117. Previous resident's left over female pijama was hanging in the bathroom ; room was not serviced for us , no change of linens from Previous day ; so intense sweat odor was coming from the pillows, linens ,prevented our rest and sleep in 61F need to file a complaint with regulatory Authorities.

Hair in my bed and no rooms was ready when arrived

I knew I was booking a no-frills motel, but I did expect that it would at least be clean. The non-smoking room smelled like stale smoke. The chair had cigaret burns and stains. The bath mat was dirty. Something splashed on the bathroom tile and had just been left there to harden. The bedspreads were stained. It was one of the most disgusting motel rooms I have seen in my life. Additionally, the lock on the door was not screwed all the way in the doorframe, making us feel very unsafe when we heard yelling outside in the middle of the night.

Only issue was connecting to the wi fi

Made a reservation went to check in they stated couldn’t find it even after pulling up my reservation then goes to say they had no more rooms available

The worst experience in my life. The hotel was filthy. People were living in the hotel. Someone knocked on my room door and asked for a cigarette. Not to mention I reserved my room to pay at location. And they sold my room at 10am to someone who walked up with cash. It reaked of cigars. And so the linen was old with spots. I'm so grossed out

J

The room was supposed to be non-smoke room but was full of smoke smell. The bed was dirty and the matrix is not memory foam as claimed.

Very relaxing, comfortable stay. Everything wanted or needed located close by. Nice staff and service. Thanks!!!

The two sitting chairs were terribly stained and dirty. Room smelled of smoke. Bathtub needs updating for sure

It put me off that you couldn’t directly access the front desk, it reminded me of some gas stations, in the not so nice areas. It was very clean. Other guests played loud music and banged on pipes for majority of the night. It wasn’t terrible, but could have been better. Relatively inexpensive, so there’s that.

Priced right for the room. Comfortable enough and in a good neighborhood. This is our regular stop if we need to spend a night in Buffalo

Priced right for the room. Comfortable enough and in a good neighborhood. This is our regular stop if we need to spend a night in Buffalo

It was a crack pipe and metal scrubber broken on the floor close to the bed in the corner so that just she me that the room was not clean and I told the front desk I feel like I should of got half off on the room but he didn’t he just apologize

It was a crack pipe and metal scrubber broken on the floor close to the bed in the corner so that just she me that the room was not clean and I told the front desk I feel like I should of got half off on the room but he didn’t he just apologize

My stay was nice. I had a non-smoking room 114 But i could smell the smoke from the next room 113 The room 113 was a smoking room. At around 5 Am from the same room i heard a woman on the phone talking and yelling very clearly. For over an hour.

BEDSPREAD HAD STAINS, SHEETS WERE STAINED, TOWELS WERE DINGY,INCENSE ASHES WERE IN VARIOUS PLACES ON THE CARPET, JACUZZI TUB NOT CLEANED PROPERLY

We did not stay in this property because of the staff's attitude was not professional as a result of that my wife was not feeling safe to stay there.