We were very happy with the hotel for a 2-night getaway from Phoenix. The hotel is in a prime location and walkable to Whiskey Row. The interior design was by West Elm. Really nice. The room was extremely comfortable with high end finishes, soaps, beddings, towels, etc. The free breakfast is well worth it! Staff was pleasant and got the job done. The pool and sitting area were well maintained. I had 3 issues, hence the 4 star review. I was disappointed in Hotels.com not disclosing the $7 daily parking fee. Second, one of our mattresses was well beyond its time. It taco-ed. I let the front desk know and they sent up the team to check it out. They claimed it was brand new. The front desk said they flip and rotate quarterly. The other mattress in the room was much more firm. Pushing on the mattress to test it is a lot different than lying on it for 8+ hours of sleeping. Needless to say they offered us the option of changing rooms, but for one more night, I didn’t want to go through the hassle of changing rooms. I let them know again at check-out that they needed to remove the mattress in room 325. Lastly, when did high-end hotels stop servicing the rooms daily? They forgot to ask me at check-in. We ended up coming back to an untidy room. They quickly apologized and made it right. We would stay here again. The issues were not something that would dissuade me not too. Just a few things to be aware of. Nice job, team, but get rid of that mattress.

This is a nice place and its in a great location. Unfortunately we did not feel very welcomed! We were addressed with what felt like dislike and resistance. I eventually decided to stand my ground and get moved from the room we initialy stayed one n, because my son felt very uncomfortable.

Nice stay, not happy about paying $7 a day for parking. They didn't use to charge. Everything is a money grab anymore, disappointing.

My only wish is that I would have known about the $75 up charge for staying with a pet. Also was not happy I was charged for parking.

JUst a nice place to stay at Precott

This gem is located close to downtown for easy access to restaurants and shopping. The breakfast is FANTASTIC and the staff is very friendly and efficient. We would stay here again!

Rooms are good size, staff were excellent and very knowledgeable about the area and friendly. Bonus was breakfast and was quite good. Easy walking distance to Whiskey Row and convenient shopping center also. Indoor saltwater pool and a relaxing patio area with.

Nice stay

Clean hotel and friendly and welcoming staff. Would definitely recommend!

The rooms are designed very well- comfortable, spacious, and practical. The staff are very friendly and helpful. The location is perfect!

The pool was a great “ add “. Kind of indoor outdoor. Better than I had anticipated. Location close to the “ good stuff “.

Lovely hotel. Smooth check-in, nice room, good ac, comfy bed. Next to a small Mall with Wallgreens, Sprouts - so very convenient. Also only 5 mins walk from Whiskey Row. Perfect!

Great stay

Quick and easy check in. Clean. Loved the outdoor seating area.

Staff was friendly and helpful. Plan on staying there next year again.

Staff wasn't friendly, seemed annoyed. Room was scheduled to be cleaned and didn't happen.

Excellent

Great Stay!

The staff were very pleasant and helpful, the room suite was huge and perfect for our family—so much drawer space. If we weren’t just doing an overnight trip, I would have unpacked all our stuff and the kids stuff into the drawers and still had plenty of drawer space to spare. This is a must when traveling with 3 kids and large families. Two huge TVs were great, lots of sofa, desk, and kitchen space too. Bathroom was large also and we loved the separate sink outside of bathroom with good mirror lighting. We will definitely stay here again next time! It was like a 5 minute walk through tree lined streets of houses and shops to get to the courtyard square and we felt very safe walking with children in the late evening.

The staff was extremely nice and helpful. Checkin was quick and easy. The one thing I didn’t like was that the room was nice but the window was looking at a concrete wall which was about 6 feet from it and therefore not much natural light entered the room.

Staff were friendly and professional.

Excellent service. Quiet room and comfy beds and adequate breakfast. Good location and easy walk to downtown shops and restaurants. Close to parks and grocery store.

Nice, clean, friendly hotel!

The rooms were fabulous. The staff so friendly and helpful. We'd never stayed at a Springfield Suites before and we will definitely give it a try again. We were both super impressed. The breakfast was higher quality too.

Staff, room and location was perfect!

A good hotel with good breakfast.

Excellent staff on front desk!

Great hotel with huge rooms. Breakfast was a nice selection. Didn’t use the pool but was happy it was an option. Great walking distance to town. Friendly staff even during a super busy bike race weekend. They were prepared for the onslaught of bikers and handled it like the pros they are!

As of January 2024, the hotel started charging a $7/nt parking fee. This is not mentioned on the Hotels.com website.

We checked in late and Barbie was so friendly and helpful!!

Nice location, everything was great, disappointed they are charging for parking. This is new as we stayed last year with no charge. Seems like everyone is just taking advantage in any way possible.

The desk staff was friendly and accommodating. Unfortunately the housekeeping staff needs guidance and oversight. We arrived the hall smelled of skunk. Inside we found the kitchenette sink clogged and gross. We were going to call the front desk, but the phone was so filthy we went down in person. The ice bucket had grime on it. Sheets dirty, lamp dark with dust and dirt and the shower rod looked like it had never been cleaned. ] We checked out one-day early because we couldn't stand it. The front desk clerk had the assistant manager, Theresa call me. Theresa authorized a refund through Expedia.