It was a comfortable stay. The staff was friendly, and the amenities were sufficient.

From desk staff was amazing and very friendly!

I urge anyone considering this Marriott to continue driving away from this location. I made a mistake of an on line reservation and they were demanding $45 for parking even before I entered hotel. I took a look around the block and saw awful neighhood blight, broken windows and homeless. I did not feel safe at this location so I continued to Alameda's Wyndham where my hubbby and I got superior service and free parking and a good night sleep. Thank you Wyndham!!

The stay was great but I wasn't prepared to pay $53 for parking. And the food was great

Area around this hotel in downtown Oakland is very unsafe-feeling at night. And the hotel door onto Broadway was locked so that when I arrived at 10:00 at night I could not get in! There was no sign that customers had to go around the corner to the only door that was open. Meanwhile there were two poor deranged guys that were taking up the sidewalk and I had to walk into the street to avoid them.

I wasn’t expecting much. It’s a low to mid level chain and it is what it is, but the valet is a big problem. When I arrived, I needed to pull through the gate to the lot so I could unload a substantial amount of baggage. The valet wouldn’t let me. He literally said “no.” And then things like “valet only.” It didn’t matter how many times I asked to go through the gate a mere 7 feet so I could unload or how much I told him he could take the key right after I finished. The answer was a hard no. So I rang the front desk and they over-rided the valet, who I could barely understand btw. The valet only really only spoke Spanish and unfortunately my Spanish was not good enough to communicate with him in the USA. My bad I guess. Then the desk manager asked me to hand over my key after check in. They were really focused on their rules, after which he explained that the parking lot was owned by a separate company. And then I explained that, to me the customer, it’s all the same. It was a terrible first impression. But there were a couple of heroes in this ordeal. A lady at the front desk saved me and allowed me to pull in that crucial and protected 7 feet. And then there was a desk mgr, who got me a free day of valet ($45 value), which is a ridiculous amount of money for overnight parking. Still, I feel like they should have comped me both nights because that’s how you make sure your customers come back. I don’t think they’re gonna change their ways but, like I said it is what it is.

Staff was friendly and quick at check-in, and helpful at check-out when we needed to leave our bags while we went for dim sum nearby. Was super convenient for an overnight after a concert at Oakland Arena, great food and drink options nearby.

Great value for money!!!