The front desk staff appear to like to hide in the restaurant. Twice, in the two nights I was there, I wanted to talk to someone at the front desk and the three people who were supposed to be there were all in the restaurant, sitting and chatting at a table. The mini-bar keeps things like cheese or milk cold which is unusual in Swiss hotels in my experience. Like some other Sass-Fee hotels, you don't get your Saastal Card until breakfast on the day after you arrive. Check-in is slow if you wait for a welcome drink. The wifi connection is very good and I was able to hold a zoom call to the USA with only a couple of minutes when there was clear slowness in the connection. The shower was excellent. I had to ask for a kettle and when one arrived, it had no tea or coffee to go with it and the cup was removed after one day and I had to ask for it to be replaced. The in-room safe was too small for my computer. There was a large stain on the duvet cover. Hotels.com does not show the location correctly: the hotel is a good deal further and in a different direction from the bus station and parking area.

Amazing check in, wonderful area and excellent service. 10/10 and will be back to stay again.

Previous reviews with comments about the rooms lacking privacy were very on-point. The breakfast was not what I was expecting but still was okay. This property is differently for skiers who are not interested traveling. If you are looking to travel to Zermatt- do not book! The 18 miles is not accurate and is a long trip to and from this property.

expansive

Excellent hotel in the hard or the ski village. Amazing SPA.

Lovely hotel, great service. Bathrooms a bit old.

Super professional, customer service was a top priority to the hotel

Very nice facility for R & R or an active stay skiing, touring, or hiking. The staff was friendly and helpful. The service was excellent. The room was comfortable, well appointed and very clean. Would definitely stay here again when visiting Saas Fee.