The property looks great from the outside. Got keys for our room to find out the AC didn't work & we didn't get the mountain view we paid for. Back to the front desk to find out that we were stuck with our room, so off to the pool to cool off. Pool was closed for construction. We spent good money on a summer get away! No AC, no mountain view, no pool or hot tub, blood or feces on our office chair & no call back from the location manager. Zero help from hotel staff, all we ever heard was we need to talk with the manager. For some reason the manager mysteriously was never around the hotel to address our issue or concerns. I truly would've picked somewhere else if it wasn't falsely advertised.

Efgicient and helpful dervice

The swimming pool was not available due to upgrades or repairs, which was not made obvious until we arrived at the hotel. The was breakfast “available” but not provided. Many of the carpets in the hallways were dirty and stained. It wasn’t terrible, but not what I was expecting.

It was not up to the standard I expected from Hilton Garden Inn, especially for the high cost of the room. It was shabby and in need of repairs. The mattress was very cheap and I could feel each individual spring.

The room smelled of vomit. Shuttle not available to take us to the airport. Pool not in service. Rude staff at front desk. No coffee available in the morning. Would not stay there again.

This place is a literal joke! I arrived early morning Saturday-4:00 am, the night desk lady was a power ridden delight 🙄. I was confused with their method of billing because I had booked my stay starting midnight Friday. Being my first time to Anchorage, traveling with my child, I did my best to be prepared & with my plane arriving early in the morning hours of Saturday, I wanted assurance that we would have a place to sleep. apparently it doesn’t matter when you physically check in, you are charged full for a night not occuping said room. I had the audacity to ask if I was being charged full price for Friday night, with me technically checking in Saturday morning. she replied with a large amount of attitude that I entered Friday night as my arrival. Every other place I have stayed at & arriving in the early hours would be charged half price. Not the case here. I mentioned I had been traveling for quite sometime that day and I was not going to argue nor did I appreciate her attitude towards me. To my surprise, she proceeds to argue with me about not giving me attitude, then threatening with if my tone didn’t change with her, she would to ask me to leave! mind you I had already paid for my stay in advance, and would not be refunded. that’s beyond wild! I arrive to my room, to find the heater & the television in non working condition, outdated smelly, possible bed bug infestation, resembling a room at motel 6, that is half the price. Requested Refund, manager denied..

The pool was unusable, carpets stained, one elevator broken, they offered to use the pool/spa at another hotel next door and the spa was broken/ no heat, so waste of time. I will be writing a letter to the company office about our stay

On the fourth day ion our stay, the staff came in to clean the room and took all of our food. We had snacks in a grocery bag and water in the fridge and both ere gone when we returned to our room,

I believe the staff stole food from our room. They came in to clean and when we returned, the bag of snacks was gone.

Overall, it was an ok experience, but nothing great. The light switches were dirty, especially in the bathroom. We were unable to check in on the app or get a digital key for some reason, which was super annoying. No one was at the front desk when we arrived and we had to wait for someone to check us in. Elevator was extremely slow getting to the 3rd floor. This was my first time staying at a Hilton hotel and I was expecting it to be posh. Paris would never stay at this hotel.

The room was never cleaned from previous stay .. sheets were not changed , no shower gel, dirt everywhere … when we complained she said sorry there is no housekeeping available and I don’t have any other rooms .. she gave me new sheets so I can change them myself … when we got there we had to wait pas check in time because room was not even ready .. she said she will have manager contact me for refund .. I have called 3 times but no manager has returned my call .. super frustrating experience, this is not what we expect from Hilton . Extremely poor customer service !

Staff is unknowledgeable, isn't forth coming with information, empty bottles of soap and conditioner in my room and a missing hook behind my bathroom door. We had to use the pool next door at their sister hotel, red stains on the carpet in the hallway, bottom part of ac/heater is broken. A cot and bottle of soap request went unfulfilled by any staff member and only Diamond Members get top floor unbeknownst to me...

Service is terrible

Toilet was not working. We checked in late night after a long day and asked for the front desk to check if the next day early am. When we came back the next day late night the problem still persisted. They could not give us an alternative room. Need to figure out if we can get a partial refund.

Very strong painting smell , dirty

Renovations everywhere, and so were dirty carpets, buckets, ladders, etc... The lobby looked great.

The property was under construction and unsafe. There were glass lighting fixtures on the stairs in the stairwells, which were fairly dark. During our stay the city was warmer than usual and A/C was supposed to work in the room--it did not. I contacted the staff multiple times a day throughout our stay to get the issue resolved and it never was. The first room we had when we arrived had furniture with wet pain and no signs so our clothes got wet paint on them.

The elevator was awful. I used the stairs because it sounded like it was going to collapse. This was mentioned by several people.

Clean and convenient, friendly staff. Provide a free shuttle to airport and downtown. Our floor was in construction the day we stayed but aside from visible signs there was no inconvenience.

It’s a old property but they are remodeling it room by room.

Love the new remodeling. The walk in shower is the best

Grumpy receptionist, hotel dirty and stinky. It’s a old structure, very far to be a Hilton hotel.

Super great staff and the housekeeping staff were very helpful and very nice

Jacuzzi and pool were both out of commission, not stated in the website while booking. Also, there was a room on our floor that was incredibly dirty from being worked on and created a lot of noise early in the morning. Lastly, multiple homeless in the area that we caught rummaging through the trash cans. Overall, absolutely do not recommend this hotel

I am not sure if the room was cleaned before we checked in. There was "splatter" near the desk, where you are able to eat, dirt/grease all over the outlets. One of the plugs for a USB did not work at all, it wouldn't even hold the plug, honestly looked like it was for show only. In the restroom there was a "qtip" sticker plastered to the vanity. The pool was out of service, which was not communicated during booking, although the hotel next door was offered for the pool, still very inconvenient.

No towels in gym & pool was closed. That was not noted when I booked

There was a large hole in the ceiling above the shower. Twice people knocked before 1130 to see if I was going to make my 12pm check out. Bath tub was dirty and I could hear water dripping.

Hotel was having renovations completed so it was noisy until about 6 PM room was too hot and thermostat did work very well so we just turned the air handler off.

Booking made because hotel had a pool, it was closed. Room was not cleaned, you had to request that service, but you were only advised of that policy when you complained. Why not at check in? They could not explain.

Property was under construction and we were never informed the whole reason we book the hotel was the pool and it was close do to construction the lighting was very poor lights were dim and flickering and hummed very loudly you had to go on a scavenger hunt to find the button to call the elevator and 16 dollars for breakfast per plate is pretty ridiculous but the staff was friendly and nice and pretty helpful

Nowhere in add. Did it say they were under construction? And nor did we get a discount for it being under construction 8. AM, they're banging with hammers. Drilling, when the front desk was asked to move us. It was an inconvenience for them. And then they waited until it was inconvenience for us to try to move us and they were absolutely. Unprofessional would highly would not recommend this proper

The room and service was great. Bummed that the pool wasn’t available and that you are now charged for breakfast when it used to be continental.