Great bed and view but old carpet. Very expensive in comparison to other rooms we stayed in Tokyo. Good location. Staff would not consider a discount in spite of second night due to it being ‘busy’ as weekends have weddings.

Friendly and hospitable staff with great hotel amenities and in close proximity to train station.

Concierge services and staff were excellent, very kind and engaging. Location was excellent being next to the Shinagawa station and the Yamanote subway line.

I have stayed at the strings on a number of occasions. This time, it was a week of business filed by a week of pleasure with family members. The staff could not be any better as they are just wonderful. The whole vibe of the hotel is serene. The breakfast offers many choices, both western and Asian foods. The only negative comment I have to make about the hotel is that it’s carpeting in the hallways and guestrooms needs updating.

Wonderful place.

So close to Shinigawa Station

The Strings Shinigawa has easy/covered walking access on one level to the train station and is close to many restaurants. The hotel and the rooms are excellent; the breakfast buffet is one of the best I have had. Just a great Tokyo hotel to stay in.

This appears to be a older design hotel with rooms facing a large central atrium. Everything about the hotel was very nice except for some minor confusion when we arrived to check in. The confusion arose because you have to go up to the 26th floor to check into the hotel. This fact did not bother me but when you enter the lobby there isn't any sign of a hotel employee to direct you to the 26th floor and this includes porters to help with luggage. Once we got to the 26th floor evereything was very nice but getting there was a bit confusing and unwelcoming. When I mentioned this to the staff at reception they noted that there is a phone on a desk when you enter on the ground floor which can be used to call for assistance. However since the phone is unmarked we had no idea that option was available to us. I think if the hotel would fix this issue with clearer signage in the ground floor lobby it would be much more welcoming to guests. Other than that everything was great. Exceptionally good restuarants as well. Our room was on the 30th floor with sweeping views and we loved looking at the cityscape and lights!

What is so unique about this property is the fact that it is very clean and upscale. What I don’t like about the property is the front desk staff. They seem always overworked and stressed. This percolates to the guests when they are greeted. The front desk seem rude although they may not be but they are always overworked and rushed. They speak English but you can’t understand them because of their accent.

We got an upgrade at the cost of 5000 yen pn for a city view. Bed was comfy. Room was quiet. Convenient to JR Train. Walk thru crowd of office workers leaving work bet 6-8pm but walkway is mostly covered which was good for rainy days.

Hotel is in a great location near a lot of things. This stay was at the end of an eight-day trip and this was by far the best hotel we've stayed in from Osaka to Tokyo. The staff was great, the restaurant was awesome, and the rooms were phenomenal. A lof of the hotels in Japan are a bit smaller than I am used to being from the US, but this one was very sizable and worth every penny. The bathroom is spectacular. Great stay overall.

The staffs are helpful and nice. The environment is quite and convenient access to train station .

Fantastic modern hotel, geat staff, easy atmosphere complemented by an excellent buffet breakfast. Not forgetting the panoramic city views.

Fantastic experience. Everything from check in to check out was flawless and the room was wonderful. The location was good, the staff was excellent, the room condition was excellent as well as the hotel itself. Truly a wonderful facility.

LOVED IT

The location of the hotel is very convenient as it is just next to the Shinagawa Station. I feel good especially when I was taking my baggage from the airport. The reception and the restaurant staff are all very friendly and nice. Some improvement may be needed for the room, as it is not cleaned up very well, and the remote control of the television was not working well. But overall, the room is bigger than I expect before, and it is very comfortable.

Great

The hotel has a sophisticated feel which is nice. The Rhythmos Bar & Melodia restaurant were excellent.

Dining options in hotel was very limited

Had a fantastic stay at the strings intercontinental Tokyo. Great value, great view, great service, and great dining / breakfast. Will be back the next time I am in Tokyo!

Would like to recognize Ms. Tanaka at the reception desk for all her assistance with our stay and hotel bill.

Absolutely fantastic spot and beautiful rooms.

We loved the surroundingd of the hotel. It's 5-7 mins walk from the Shinagawa station. There are 7-11, and coffee shops right on the ground floor of the hotel. There are also many more choices of dining options in the station. Since the hotel is on the yamanote line, we can ride the train anywhere within Tokyo. Room is spacious enough for a king size bed, one round table, and a lounger. We felt so comfortable in our room after a long day walk. The bed is heavenly. Staff are friendly and eager to help. We felt like coming home everyday during our trip.

Very nice and well kept hotel. Location is perfect ro explore Tokyo"s prefecture. Only little snag are the restaurants prices. You pay up to three time the price than. closer alternatives.

Clean rooms Easy access

Perfect hotel

Conveniently located next to the train station, making it convenient to commute to and fro Haneda airport and access to the rest of the city. Check in process was efficient and fast. The receptionist was polite and friendly. The room feels modern and spacious, comfortable and clean, has a good view too.

Big room size

The room was modern and clean. The were super friendly and accommodating. Recommend this hotel for location; very accessible for main train line and shops/eateries.

Its very convenient

Customer service Cleanliness Comfort of facilities

We will return and recommend to others