The property was nice enough for our needs.

T

Excellent location and close to UK.

It was okay for the 1 night we were staying.

Our hotel room looked clean and the staff was kind and helpful. However, our family awoke the next morning with multiple flea bites and while it is a pet-friendly hotel, we did not have our dogs with us. I kindly reported it to the front desk and did not wish to make a big issue of it. Thinking about it later though, we decided to report it on the evaluation as a warning to other travelers. Hotel staff said they would take care of it, so we are hopeful they did. If so, it is a great place to stay in a convenient location.

I enjoyed my stay at this hotel. The hotel and room was clean and we receive great customer service with a friendly staff. My only issue is they stop serving breakfast 15 minutes earlier than the time they were supposed to stop. Me and my family arrived late and we were tired so we were not able to get up as soon as breakfast started, but we wanted to ensure that we got there before the breakfast ended. By the time we got there, the lady that was servicing the dining area had put up everything and clean everything up with 15 minutes to spare. Another family were still coming down behind us looking for breakfast and they were disappointed also. Otherwise all was well.

I’ve stayed in other hotels in this area and I always say I’m going back to SpringHill Always clean, nice staff, great rooms

This is my second time staying at a Springhill Suites hotel and was not disappointed. We loved our stay!

We were in town for a concert and the hotel was convenient,clean,and comfortable. We will stay there again if ever in town for another concert

Clean rooms, close to campus!

Entrance is not visible from the road

Worked out perfect with our visit to University of Kentucky

Great location for our college visit experience

Staff was super friendly, other than the complaints I have it was great. But I walked into the bathroom barefooted and stepped on a little sliver of glass, and it’s still lodged in my heal. Also, maybe where the thermostat in in the front and the ac unit is in the back, but it was either freezing cold or burning up hot in the bed area. I like it cold when I sleep, but not that cold and there’s no in between. The volume on the tv was the same, either booming loud or so quiet you can’t hear it, couldn’t enjoy a movie because of the constant need to adjust the volume.

The breakfast has a long period from 7 am to 10 am, which is what I really like.

Friendly staff, very clean

Perfect half way stop for us coming from Michigan!!!

Clean nice

Needs a bigger sign out front that’s lit up, otherwise it’s great.

Awesome location.

Wonderful!

Very nice!

Great hotel! Amazing room. 👏 tlThe staff that checked us in was incredible

Difficult to find.

Clean and nice hotel

All was well except our toilet wouldn't flush. When we alerted the the front desk they said the maintenance staff was getting ready to clock out. When I jokingly said we could just use the restroom in the lobby they said sure and that's what we had to do.

Refrigerator was not working in room. Left messages for management who were not on property for six days and have yet to reply. DND sign was ignored and service knocked on door early even after I asked the come after I checked out. Will not be staying at Marriott anymore.

Good location, nice staff, good coffee, spacious rooms.

We had a great stay. Perfect place to stay to attend activities at the University of Kentucky. Very friendly staff at the hotel. Room was very clean and nicely decorated.

This was one of my worst stays ever. We were given the room on the second floor directly above the lobby entrance and it was the first room you reach as soon as you exited the elevator (Room 218). We stayed there on a Thursday night so the hotel was not full so they could have put us anywhere else. I believe when you book through Expedia they give you the worst room possible sometimes. All night long you could hear the music from the lobby playing below. As the guest came in and out of the doors you can hear them talking outside as the smoked and checked in. As people came upstairs you can hear them exiting the elevator and walking down the hall. Initially we didn’t think the room would be a problem. It wasn’t until everyone was in bed and trying to sleep that the noise was very noticeable. We had an early morning and needless to say we didn’t sleep well at all. I didn’t want to drag the kids out of bed and have them pack up at 1:30 am so we tried to bear it. We checked out the next day. Besides that, the room was clean except for the pull out bed. It’s had dirt and crumbs all over it from the previous person that had the room. We had to ask for a vacuum to get it up so my daughter can lye down. The breakfast was ok. Waffles, eggs, sausage and pastry. But there’s a Waffles House was right next door if you wanted something else.

I was very disappointed to learn there was no housekeeping service. The breakfast was acceptable. Please let Jeanette at guest services know that we appreciated her helpfulness and warm smile.

Service was great. Hotel was clean.