AC makes you sick as ducts are dusty and full of bacteria. Windows sealed close. No fresh air.

AC ducts very dirty, dusty, not cleaned for years, contain microbes, make you sick with cough in chest after 1 night stay. Windows sealed, closed, no fresh air openings. Felt very sick after stay.

This was one of the dirtiest hotels I’ve ever been to. The carpets both inside and outside the rooms weee really dirty. Bathroom were in a really shabby condition and in fact I am pretty sure it even had mold in it. For the money they charge it was at best a one star hotel experience. I would never stay here again.

TV did not work. It will be good to have a functional TV.

A great hotel in the heart of Kolkata Clean, close to shopping and a friendly staff. I always stay at the Peerless Inn when in Kolkata.

There is an UNMARKED switch outside the bathroom which controls the water heater. It is easy to turn off with light switches. and I believe when the room key is removed.

It was great to stay here

Nirmal and Sarfraz have been extraordinarily hospitable

Very convenient place to stay in Kolkata. Everything is within walking distance.

The Hotel is clean and well taken care off, very friendly staff and security personnel . Very convenient location for shopping and get around the city for sight seeing. My wife and I enjoyed the Stay..

Stupid

The Property is in bad condition. Bathroom require upkeep. Room not cleaned properly. Dirty Curtains

The room service is very pathetic and condition of TV is not good , even it is not in working condition. I am very much disappointed by the service given and will not recommend to other to stay.

The location is very convenient. The breakfast has a variety of food choices. The door key was broken but hotel staffers immediately fixed with their electricians.

Service staffs were very cordial and supportive. Room Cooling is not satisfactory

Service staffs were very cordial and supportive.Room Cooling is not satisfactory

Old property, aging rooms, no toiletries, no slippers and no wardrobe in the room.

In wash room please provide routine item like, tooth brush, saving items, bathing gaun, komb. Remains all good.,

Excellent location in the middle of the city. Very close to the metro and the bus station. I was housed in the new building and that was very nice. Previously, I had stayed in the old building and the bathroom was not clean. I was told that those rooms are being renovated. The staff is very helpful and friendly. Parking may become an issue if there are other events going on, though the staff tries to help out. On site restaurants have excellent food. Overall had an excellent stay.

Excellent location in the middle of the city. Very close to the metro and the bus station. I was housed in the new building and that was very nice. Previously, I had stayed in the old building and the bathroom was not clean. I was told that those rooms are being renovated. The staff is very helpful and friendly. Parking may become an issue if there are other events going on, though the staff tries to help out. On site restaurants have excellent food. Overall had an excellent stay.

Booked 3 rooms. At the check in hotel said they had reservations for 2 rooms only. Hotel staff took no initiative to resolve the issues with Hotel.com. They said they didn’t even have the number to contact Hotels.com. Luckily the online chat of Hotels.com was a big help. The agent resolved the issue in less than 15 minutes. So, highly dissatisfied with Peerless Inn, but quite satisfied with Hotels.com.

I and my wife stayed at Peerless Inn for 04 nights from 20-24 January 2020. We chose this hotel for its location and being a 4* we were expecting basic minimum standards. Our nightmare started from the time we checked in. Since, we had booked online and prepaid for the entire duration of our stay, we were compelled to endure the nightmare.We were first allotted a room on 03rd floor, overlooking a hollowed out dilapidated building so it was not possible to even open the windows. On complaining, next day we were allotted a room on the 08th floor overlooking a street infested with Hawkers and the Hawkers were so loud that it is impossible to rest during day time. Nights were worse, every morning we got up with severe backache since, the beds had ‘bonnell spring’ mattresses. And being used to ‘natural foam’ mattresses, we just could not sleep.Apparently, for environmental reasons, drinking water in the rooms was provided in glass bottles that were supposedly refilled with purified water. However, from Day 2, I started having stomach cramps and an upset tummy. After Day 3, we realized that the water being supplied was from dysfunctional UV water filters and was being handled in a very unhygienic manner. We immediately, switched over to bottled water and thankfully started recovering.The F&B arrangements were no better. Fresh juices were being mixed with water and every morning we had to ask for freshly squeezed juices without dilution. At breakfast, uncleared tables/plates were

Imagine hearing hawker calls through your 8th floor window..thats how soundproof they were. The apparently filtered water was being filled at a run down UV filter, which was not even working. At breakfast, excepting Chicken sausage, there was no other non veg item. Further, we were given diluted juice, and they knew exactly what they were serving !! The staff is so reluctant to clean tables as if it hurts their ego to do so...the first time we have come across such a lopsided approach in our experience in hospitality. In all, a very disappointing experience never to be repeated and forewarning to others.

I and my wife stayed at Peerless Inn for 04 nights from 20-24 January 2020. We chose this hotel for its location and being a 4* we were expecting basic minimum standards. Our nightmare started from the time we checked in. Since, we had booked online and prepaid for the entire duration of our stay, we were compelled to endure the nightmare. We were first allotted a room on 03rd floor, overlooking a hollowed out dilapidated building so it was not possible to even open the windows. On complaining, next day we were allotted a room on the 08th floor overlooking a street infested with Hawkers and the Hawkers were so loud that it is impossible to rest during day time. Nights were worse, every morning we got up with severe backache since, the beds had ‘bonnell spring’ mattresses. And being used to ‘natural foam’ mattresses, we just could not sleep. Apparently, for environmental reasons, drinking water in the rooms was provided in glass bottles that were supposedly refilled with purified water. However, from Day 2, I started having stomach cramps and an upset tummy. After Day 3, we realized that the water being supplied was from dysfunctional UV water filters and was being handled in a very unhygienic manner. We immediately, switched over to bottled water and thankfully started recovering. The F&B arrangements were no better. Fresh juices were being mixed with water and every morning we had to ask for freshly squeezed juices without dilution. At breakfast, uncleared tables/plates were

Good location right in the heart of Kolkata. Good breakfast buffet with both Indian and international options.The breakfast buffet was somewhat crowded at peak times and also during the weekends with guests from what looked like a wedding party.

Hotel is clean. Helpful staff. Very close to New Market which makes it harder to get in and out because of the traffic. Food quality at the restaurants have gone down significantly from the last time i stayed here. Hopefully the management will take care of it.

Staff are not friendly, no respect for guest, i have late check in with my french colleague ,it was terrible. Saff was like want to stay here els you can leave.

all good, the staff was courteous and the dining facility was excellent

Location of the hotel is really great. But their standard has fallen. They do not provide the toiletaries any more. You have to ask.

Staff need proper customer service training . They are not trained well

small rooms, less option for breakfast, noisy environment

The property does not have many of the facilities like bathrobes for both the borders, slippers that any decent hotel normally provide to the client. Cleanliness was good, however, the room had a broken latch.