HORRENDOUS! OK it was a cold and snowy night, BUT.As soon as you walk in the door, the highly polished marble floor tiles, had all three of us slipping over. Reception closes at 11pm and that nobody is there until 6am the following morning. Complimentary breakfast not possible as we had to leave before restaurant opened. The advertised free high speed internet had such a low signal that neither my nor my daughters modern laptops could connect to it. The receptionist said many people cannot see the connection at all. I had asked for a room either on the ground floor or near to a lift as I am mobility impaired. We ended up struggling up two flights of stairs. No coffee in the lobby as was advertised, and there were no tea/coffee making facilities in the room. It was FREEZING in the room all night. The radiator was only slightly warm. All three of us slept with our clothes on and I even wore a fur hat! Welcome amenities?? The beds had one pillow each and one very thin duvet. No extra pillows or blankets. There were not enough towels for three people, and the ones that were provided were very thin.The wiring was very dodgy, On the plus side (!) the receptionist did her best for us. The worst hotel experience I have ever had, and I am amazed it has any stars at all, let alone two. Never again!