The hotel is amazing. Expensive but worth it. The bar and restaurant is fabulous. The only down part was the shower in our room. It was over the bath and small. Not what you expect from a 5* hotel of this caliber

This was an incredible hotel. The grounds were amazing with sculptures everywhere and many private areas to relax and enjoy. The room and views from everywhere on the property were spectacular. Exceptional staff and absolutely one of the best hotels we have ever stayed in!

Only stayed for one night but all 4 of us thoroughly enjoyed our stay. The staff and service was excellent. The restaurant and food was fabulous and the environment and facilities were great. Would have no hesitation in booking this hotel again.

The hotel is excelent, rooms are spacious and very nice!

From first looks this hotel seems lovely and 5 star, and whilst it looked good and rooms were comfortable (especially loved the diptyque products), service wasn't warm - they were stand-offish and things like breakfast were below average - no buffet and very limited a la carte. For a 5 star hotel, also in a rough part of town (within 100 metres locals having verbal fights on the street - which, granted is not really the fault of the hotel), but service could be way better and also dining options could be improved - in need of buffet breakfast and more casual dining (aside from the their michelin restaurant which was fully booked). We went to Domaine les Crayères for breakfast and dinner - food and service was superb. Better to stay there.

Staff should be a bit more enthusiastic…

So firstly the restaurant was fantastic and the service impeccable. My average rating is purely for the room , the minibar fridge wasn’t working, turned out it wasn’t plugged in. Of course that doesn’t help me if I want to drink Something chilled. They fixed it / found the issue very quickly but did not think to replace the warm Products with chilled ones. And finally the shower was probably the worst shower I’ve had since travelling to South America on a backpacking tour 25 years ago. Simply no force in it and definitely not something I would expect in a hotel of such a level (outside the bedroom).

Sublime. You must have dinner at the resto - worth the splurge.

Beautiful hotel, excellent service and a 3* restaurant to boot! A few more casual dining options would have been a nice thing.

This was an excellent hotel. The only thing that we didn’t like was the room cleaners moving our clothes and possessions in the room so we then had to spend time trying to find them!

Wonderful overnight stay, staff helpful and food exceptional

Incredible property with an excellent staff. Everything you would expect from this category of hotel.

Unbelievable staff. The attention to detail was unbelievable! The bar staff impeccable. The front desk staff amazing. Nothing but compliments and recommendations.

Gem tucked in a gated private area. We were pleasantly surprised when we entered. Service was fantastic and room spacious. Really enjoyed breakfast there too. Close to areas to go champagne tasting

Our suite was amazing. Spacious and bright with high tech programable lights, shutters. Great bath and shower lots of toiletries, staff was friendly and a little stiff. Having difficulty with English at times.

AMAZING PLACE AND SERVICE!!!!!

Outstanding hotel with helpful staff. Stayed in the Traditional Double Room which was comfortable and decently sized. We chose this hotel mainly because of it's multiple award-winning restaurant which is very pricey but you get what you pay for. We didn't have reservation for dinner at the restaurant for one of the nights and decided to order room service. Food quality was excellent and so was the breakfast.

Beautiful property along with lovely hotel and magnificent restaurant. Relaxing bar with high-end cocktails as well as plenty of wine choice. Limited room service menu but simply fantastic food - fresh and so tasty. Wonderful and again so tasty breakfast with many many options. Extremely helpful staff. Enjoyed the heated swimming pool multiple times. Easy drive to champagne tasting houses outside Reims. Highly recommended.

Beautiful property along with lovely hotel and magnificent restaurant. Relaxing bar with high-end cocktails as well as plenty of wine choice. Limited room service menu but simply fantastic food - fresh and so tasty. Wonderful and again so tasty breakfast with many many options. Extremely helpful staff. Enjoyed the heated swimming pool multiple times. Easy drive to champagne tasting houses outside Reims. Highly recommended.

The rooms were beautiful, modern and immaculately clean. The staff were exceptional amazing service. The restaurant was an incredible dining experience never to be forgotten. This Hotel is one of the finest we have ever stayed at, it offers everything you could ever wish for. We will be back

Fantastic property in Reims - beautiful in all respects. Great staff, courteous and gracious service, incredible food and stunning grounds.

One of the best stays and the best dinner we had @ chef Arnaud Lallement

Absolutely exceptional in every way.

This is a high profile five star hotel with a three star Michelin restaurant. We expected the best and got it.

The Hotel is 5* for a reason. It was great, the rooms are extremely well appointed, the pool is great and the staff helpful. We ate in the restaurant - it was great, amazing in fact. The meal cost us £750 for 2, which is really expensive - but worth it as a treat.Only negative comments, there is only 1 lift it seemed and we ended up carrying luggage down the stairs as there was too long a wait. And the checkout on the morning we left was poor as there was a queue as only 1 member of staff was working.

The Hotel is 5* for a reason. It was great, the rooms are extremely well appointed, the pool is great and the staff helpful. We ate in the restaurant - it was great, amazing in fact. The meal cost us £750 for 2, which is really expensive - but worth it as a treat. Only negative comments, there is only 1 lift it seemed and we ended up carrying luggage down the stairs as there was too long a wait. And the checkout on the morning we left was poor as there was a queue as only 1 member of staff was working.

The hotel is located in a quiet area outside of the city centre but is less than 10mins by taxi or 35 mins on foot. The staff were very polite and tentative and extremely helpful when advising us on other places to eat in Reims. There is a good sized indoor heated swimming pool, large communal space indoors and outdoors. The hotel has a 3 star Michelin restaurant which is very popular so make sure you book in advance.

Very nice location, wonderful social areas and garden, but not too friendly staff at times. Rooms are ample but a little bit outdated and need to be renovated

One of the nicest hotels we have stayed at anywhere in the world!

One of the nicest hotels we have stayed at anywhere in the world!

Amazing stay with great facilities - huge well appointed rooms, really clean, swimming pool and beautiful bar - as well as one of the best restaurants in the world!Would definitely return

Amazing stay with great facilities - huge well appointed rooms, really clean, swimming pool and beautiful bar - as well as one of the best restaurants in the world! Would definitely return