Very convenient location, steps away from the beach and not far from the center. Walking distance to attractions, such as sculpture park and natural bridge/arch--a dramatic cliff. Staff very friendly. good dinning options, bar with live music on Fri/Sat/Sun evening

Nice and clean hotel, located just outside city center which was what we wanted but still close to walk to the center. Beach just across the street, very good service and welcoming staff at reception.

The hot tub was old and water Luke warm and needed a clean and was old and the pillow was not there. We could not use it. The first bedroom plug got stuck in basin. The television did not work in the lounge. Water with a meal in the restaurant with a bar was a cost each time and we were full board. Dust on the televisions in the bedrooms and black suede cushion on couch dirty. The place needs a thorough deep clean. The men by the pool bar if you don’t leave a tip they don’t smile. The only good things was the Mexican salad was delicious and the men behind the bar and the reception were always nice and pleasant. 5000 I spent I should have had an amazing clean in working order suite. This is not a four star hotel.

Properties are clean and spacious, stayed for 7 days and definitely would go back, nice ocean view and breakfast place is fairly good. Employee at the lounge were great, a shout out for Antonio’s who are always very pleasant and helpful.

Beds werent so comfortable.

Nice hotel, on the outskirts of town, if your going for the nightlife in Aiya Napa it might be a little too far away, but if your after peace and quiet then it’s perfect. Good facilities in the hotel, gym was good enough that we used it 4 days out of 7, and the spa looked good although we never used it. Large range of food for breakfast in the main hotel dining area with a second restaurant next to the pool with great views for a lunch looking at the sea. The room was good (Deluxe suite with sea views) , although maybe a little dated and could use a bit of tlc, but everything worked as it should with plenty of space. The hot tub does need a good professional clean, and the cover for the pumps needs new fittings as it is lose. Every staff member we spoke too was friendly, polite and well dressed, very professional looking. All in all we would stay again if ever back in Cyprus.

A very clean and tidy hotel, conveniently placed a 10 min walk from the hustle and bustle of the town. Clean beach within 2 mins. Very nice outside seating areas which were great for meeting up with the rest of my group. Staff were attentive but not overly so and the breakfast buffet was exceptional. Special thanks to the concierge who went above and beyond and was also very entertaining.

Lovely hotel and service. Lovely location

It was really good, we did upgrade our room and was definitely worth it. Breakfast could be better and a more variety

Stayed in November while on a roundtrip in Cyprus. Very nice hotel, relaxed atmosphere, staff and facilities. Ended up returning by for some more night by the end of the vacation :)

Very nice property, good views from the balcony, clean, comfortable rooms. The breakfast was amazing, an incredible selection of options, from bacon and eggs, fruit, oatmeal, yogurt, to danish and red velvet cake! the only drawback for us was the smokers next door. When they were outside smoking we had to leave our balcony because the smoke would curl right into our room. Maybe having a smoke free section could be an option?

Suite was as expected, staff very friendly and professional. Overall good experience.

Hotelwas beautiful staff helped us with a lovely room upgrade to a junior suite which was perfect for our anniversary

Clean, excellent service, lovely spa, comfy beds.

We stay at several hotels in Cyprus, but Napa Mermaid is our favourite! Great great staff and services, food and bar are really good ! First we booked a sea view standard room, really nice ! The only little thing is that the bathroom is a bit tiny but clean and functional! Then we booked the junior suite and... what a room! Wonderful room with private terrace and sea view, the bathroom is so big, the junior suite is perfect. Everything was really clean, rooms are made everyday. The breakfast is good, lot of choice, salt and sweet with Cyprus specials. The tea area is my favourite with fresh mint, lemon and ginger... The diner buffet is nice, food is tasty and the choice is real. We tried the a la carte food for lunch, salads was really nice and we also had diner at the Elia restaurant, really really tasty ! The pool area is clean and staff great. The hotel is next to the beach (2min walking) The parking is not big but I found a space each time. Live music every night at the Elia bar... Don't know what to add. Just book it !

Excellent hotel. Highly recommend !!

Very good hotel

Η junior suite που εμενα ηταν πολυ ανετη με ωραιο διπλο κρεβατι, δυο τηλεορασεις, μεγαλο ντους μεγαλο μπαλκονι με θέα στη θαλασσα και την πισίνα και πολύ καθαρο. Το προγευμα σε μπουφε ηταν ικανοποιητικο. Η πισινα του ξενοδοχειου ειναι λίγο μικρη αλλα και παλι ο χωρος γυρω απο αυτην με τα κρεβατάκια ηταν ανετα. Το προσωπικό πολυ φιλικο και εξυπηρετικο. Συστηνεται η διαμονη εκει ανεπιφυλακτα

Beautiful hotel with very polite and helpful staff. The room was very comfortable and clean and the pool area was quite and very relaxing. Had a delightful stay and will definitely visit again!

We had a great week with wonderful services. Thank you for all the staff.

4/5

It was lovely and quiet

Szep hotel

Definitely not a five star hotel, but would put it closer to three. Location is not beachfront, which is implied in the description. Overall rooms were clean but minimal at best. Tight quarters for three people. I guess it did have a partial ocean view if I squinted my eyes and looked between the actual beachfront hotels. Elevator was broken in the morning, which made it interesting getting bags down from the fourth floor. Check in/out staff was a bit militaristic but the bell hop was very friendly. Overall, there are other options that I would recommend before the Napa Mermaid.

Definitely not a five star hotel, but would put it closer to three. Location is not beachfront, which is implied in the description. Overall rooms were clean but minimal at best. Tight quarters for three people. I guess it did have a partial ocean view if I squinted my eyes and looked between the actual beachfront hotels. Elevator was broken in the morning, which made it interesting getting bags down from the fourth floor. Check in/out staff was a bit militaristic but the bell hop was very friendly. Overall, there are other options that I would recommend before the Napa Mermaid.

Overall lovely stay. Specifically appreciated: 1 min walk to a clean, calm beach with municipality provided sunbeds / umbrellas (paid 7.5 euros / day for 2 sunbeds and 1 umbrella in 2022 May), no loud / clashing music either on the beach or anywhere else in the hotel, generally very nice food, lots of spaces to chill out (reception, poolside, other bar), very nice and helpful staff, ample and free parking on site. Even got surprised with a delicious birthday cake left in our room. Would definitely go back.

Overall lovely stay. Specifically appreciated: 1 min walk to a clean, calm beach with municipality provided sunbeds / umbrellas (paid 7.5 euros / day for 2 sunbeds and 1 umbrella in 2022 May), no loud / clashing music either on the beach or anywhere else in the hotel, generally very nice food, lots of spaces to chill out (reception, poolside, other bar), very nice and helpful staff, ample and free parking on site. Even got surprised with a delicious birthday cake left in our room. Would definitely go back.

Our flights were cancelled and there was no availability on flights for 2 weeks. We had booked rooms with free cancellation but we needed to cancel 24 hours before check in. As the flight was cancelled while we were on the plane, we couldn’t cancel the entire stay 24 hours before. We explained the situation to the hotel and asked if we could cancel the remaining days for which would be more than 24 hours in advance and pay for the first night but unfortunately the hotel didn’t agree. After missing a family wedding, being stranded in the airport overnight, this added to a hugely stressful day

Great service, very clean hotel.Followed all COVID-19 rules.Good breakfast and dinner.Very close to the beach.

Great service, very clean hotel. Followed all COVID-19 rules. Good breakfast and dinner. Very close to the beach.

This hotel is a good pick if you don't want to stay in the heart of Ayia Napa. However, from the hotel to the city centre is just about 15 minutes of walk. The hotel is nice and it has a big pool, nice bars and restaurants. The room itself is not so spacious, but works for a holiday. The hotel looks like an old one, but it is well maintained and it is closed to the beach, the Love Bridge or the Sculpture Park. The views you have from the rooms with a sea view are really nice, so we were happy to have booked this type of room. Their breakfast is wonderful so we'd definitely recommend it. On the other hand along with the hotel looking a bit old, the air conditioning in the room is not so efficient and it's quite noisy, so for us it was impossible to use it during the night.So it might not be perfect, but it's definitely a good place to stay in Ayia Napa and gives you good value for the money.

This hotel is a good pick if you don't want to stay in the heart of Ayia Napa. However, from the hotel to the city centre is just about 15 minutes of walk. The hotel is nice and it has a big pool, nice bars and restaurants. The room itself is not so spacious, but works for a holiday. The hotel looks like an old one, but it is well maintained and it is closed to the beach, the Love Bridge or the Sculpture Park. The views you have from the rooms with a sea view are really nice, so we were happy to have booked this type of room. Their breakfast is wonderful so we'd definitely recommend it. On the other hand along with the hotel looking a bit old, the air conditioning in the room is not so efficient and it's quite noisy, so for us it was impossible to use it during the night. So it might not be perfect, but it's definitely a good place to stay in Ayia Napa and gives you good value for the money.