The room to start with had a really bad smell , I had to go and buy some febreeze to spray the room , the carpet had stains all over it and there was thick dust in the corners of the room. Toilet paper was cheap and could see your hand threw it, the bed was not comfy and had no spare pillows also the lights around the mirror did not work so was getting ready in the dark and overall the hotel itself is very out dated

Let us start with the positives: The bed was one of the most comfortable ones we had slept in away from home, the staff was friendly and helpful, the meals we purchased were freshly prepared and excellent. Cleanliness was acceptable, but could be improved. Now the "niggles": The hotel is clearly in need of refurbishment. The room advertised as "deluxe" clearly was not. Shortcomings ranged from dangerous, such as the lack of a non-slip mat in a slippery bath, to annoying, such as the lack of racks to dry towels. Here is a short list of other ones: No hooks to hang up potentially wet outdoor clothing, only 5 hangers in a massive wardrobe, no hand towels provided, a non-functioning TV because of a defect aerial connection, old-fashioned bath/ shower mixer taps which dripped and left limescale deposits in the bath. A negative outside the hotel's control was the location of our room no.10 which faced the Eastchurch main street with a pub directly opposite. Friday night was noisy, Saturday night even more so with loud singing up to 1 a.m. on Sunday morning. During the hours advertised there was someone on the premises all the time, but the hotel was clearly run on a shoestring and staff were often difficult to find. Another fact worth mentioning is that a continental breakfast was included in the price of the booking, but we were not aware of this fact, nor were the staff when we first asked, until they looked at the booking. A mixed experience, but overall enjoyable.

We stayed in the family room avoid if you want the window open as its right above the pub outside area and very noisy the pillows and the beds themselves are very old and uncomfortable should have been changed years ago springs are all collapsed and noisy at every move would i stay here again would i recomend to anyone else no i wouldnt

Rooms need updating

Pillows wasn’t the best but did mention this and they will look into better ones and site was safe and secure aswell as quite all night and early morning staff was very polite helpful and friendly and towels and bedding was nice soft and clean too

very friendly, very clean would definitely stay again

Was worried when i read the reviews but found our room clean, staff friendly, id say theyve given the place some tlc, we slept well but wouldve liked pillow protectors on pillows and also the mattress had a duvet folded on top so could do with a new one but saying that had great nights sleep. Quiet, comfortable, clean what more can you ask. Would definitely stay again

The hotel was excellent value for money, clean, and comfortable and the staff were all friendly. I booked the hotel as I had entered 'Chase the Sun' and needed somewhere local for the early start on the Saturday morning. The hotel is roughly 4 miles from the start line and with 24hr access was perfect for family who had travelled with me.