Rated 4 stars, but does not deserve that caliber. 4 stars for the pool and the breakfast but otherwise would say it is a 3 star hotel with 2 star service. We have received much better and more hospitable service in Egypt at hotels costing 30 euro per night. We asked them to bring us extra towels 4 times and they were never brought. Our fridge did not close and the phone in the room did not work. Told them about this twice and was not fixed. The third time, they changed us rooms to a smaller room. The hotel manager said he was going to send up a bellboy to bring our luggage to the new room, but no one ever arrived after 20 minutes so moved all our luggage myself. Very few plugs in the room. Wi-Fi is only in the lobby, NOT in the rooms, and barely works even in the lobby.

Friendly and proactive staff, with safety and comfort top of mind. The hotel is one of the oldest in the area and is dated, but it is well maintained and kept clean. Daily breakfast was fantastic and the morning views of the hot air balloons and the Nile were soon mom it incredible.

The worst experience is staying in this property… Uncomfortable bed… b

Conveniently located for access to taxis, pick-ups, for tourist sites. Excellent breakfast buffet for vegans and evening buffet is reasonably priced. There's a very good Italian restaurant in hotel complex. I felt safe and welcomed. Staff was friendly. Rooms need some updating but big complaint is that there is no internet access in the rooms. A very slow free internet is available in the lobby and lobby can get crowded with guests using lobby for wifi access. Nice pool and reasonably priced drinks, Gardens are so pretty that couples come there for wedding photo shoots!

Great place to stay, helpful staff and close to all amenities.

The hotel is a very good installation but the maintenance is very poor. making things look very old and in bad shape, the personnel is very frinedly and the breakfast was very good

This property was beautiful. The pools were unbelievabke. I felt as if I had gone to Hawaiia. Thank you.

Great service

Room was described with wifi and that wasn’t true. Fot People like me that works during traveling it was a nightmare. Have to come down to lobby for a very slow internet 😏

Convenient location and friendly staff

Great team-work. The best view at front of Gyza Pyramids

The room was spacious but the bathroom needs to be refurnished. Lake of electric plugs old fashioned. The swimming pool people are very nice and helpuf

The room was nice and kept very clean. The staff is nice but slow and inefficient, particularly in the restaurant. The food was the worst part at this property, The service at the restaurant was slow and inattentive. I try the Italian Restaurant one night and the bread was old and the food was below average. I had to walk to the Royal Sonesta to eat my meals. You cannot walk out the door of this property without being harassed by taxi drivers, vendors, etc. It wasn’t a very good sty.

The food is awful, no wonder the breakfast buffet was free. At dinner i asked for a chicken noodle.soup, the took my order, and 15 minutes later they come back to tell me.they dont have that option available..Staff doesn't speak English very well. I will not come back to this hotel.

I was within policy for hotel and hotels.com to cancel one of my nights and could not get ahold of the hotel. Neither could hotels.com. For no reason other than it’s the hotels policy , hotels.com wouldn’t give me refund or credit . The hotel said they changed their number (no number AT all on website) and they ignored my messages on hotels.com emailing service to cancel my one night like a week before booking. Staff was rude down in the breakfast area and gave my husband a dirty look when he asked for a pancake at the pancake station. Bed was super hard and uncomfortable. Terrible for hotels.com and shame on hotel for not having better customer service

The staff was very friendly and helpful. They went above and beyond to make our stay very pleasant.

This property was so dirty that my husband and I checked out a few hours after check in and went to the hotel next door. I have stayed in many different hotels and countries but this was by far the worst. I am not sure if we just got unlucky with a terrible room but the AC was not working on a 100 F day, the bathroom had bugs in it, the couch siding was falling off, the door to get in was cracked at the hinges, and so on. I respectfully could not sleep in a place such as this. The exterior and pool are great and lovely but inside needs major renovations. Even though we were only staying for 1 night, we just could not. As an aside, outside of the hotel you will get harassed and bothered at least 100 times, no matter how nice/respectful or kind you are by saying “no” in regards to all varieties of services such as taxi, horse carriage ride, etc. My husband and I tried to take a walk just to explore the area and simply had to turn around as it was just unbearable. We did not experience this on our trip in Cairo or Hurghada so unsure if it’s just this area or what.

The staff was very friendly and helpful. The restaurants made it easy to dine in.

Mustafa, the front desk was very helpful with our stay in the hotel and responded promptly when assistance needed. All staff are very friendly.

Located in an ideal location in Luxor- a walking distance from Luxor temple and the museums. However, the breakfast and wifi weren’t that great. I had to access the wifi in the lobby.

Overall good property. There are not many dining options around, but the hotel has some restaurants that were open.

Beautiful place right on the river. Very clean and comfortable. Had three good meals in the restaurants. Made our stay in Luxor that more enjoyable.

Hotel lobby is beautiful, and deceiving at the same time. The rooms are not up to date and are dirty. Makes you wonder what you can't see. Definitely did not feel like a 4 star room

Let me start with the positive first: - the hotel is situated beautifully at the Nile and has nice outdoor facilities (didn't however use them as I was away all of the time) - the personnel was generally very friendly however: - the hotel is worn down - the rooms are in bad condition and the bathroom like they have not been renovated since the inception of the hotel - everything falling apart - trying to watch tv was like watching heavy snowfall (impossible to watch) - the door to the outdoor area hardly to lock - employees at the reception desk were not able to help find train connections to Aswan (from Luxor) - only served Nescafe at the breakfast buffet and you had to wait 15+ minutes for the omelet - .... Conclusion: it is definitely nowhere near a 5 star accommodation - I would rate it 2-3 star (at most)

Suggest to stay in this hotel.

Great hotel, loved my stay there , room was nice and clean and the stuff were very friendly

The rooms are not great (dated, dusty, and broken), but it is made up by the price, good amenities (a swim up bar!), and location adjacent to many other hotels.

The room was very dirty. The tv was very fuzzy and didn’t work and I called twice for someone to come fix it. And they took over an hour to come. No internet anywhere in the building. The second night around 11pm. It smelt like they were pumping perfume into the vents. And we couldn’t sleep cause of the intense smells. The breakfast buffets were so dirty with food splatters on the walls. We even looked at other possible hotels and ways I could cancel our stay at pyramisa by getting a refund cause it was so bad there. Definetly not a 4 star resort.

Excellent service good location beautoful view, good bkfst, dismal non edible supper.for the price go somewhere else.fast reg,tn& out .

Amazing views of the river Good location and good breakfast. Bit rundown and not so clean. Lot of dust in corners of the room and behind the bed and pedestals. Lighting very bad in the room.

I would not recommend this hotel to anyone super out dated very dusty/ dirty

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