Excellent service and clean rooms! Only downside: Xian's air quality is a mess!

Excellent service and clean rooms! Only downside: Xian's air quality is a mess!

Excelent hotel, my only critique is the slow internet.

Excelent hotel, my only critique is the slow internet.

Enjoyable very friendly staff and helpful especially Angela Li at check in she was very professional and helpful thank you..

Near to metro station with 10mins walking Nice food and nice traveling guide service

Excellent hotel! Whilst being a little outside the central areas, all hotel facilities were amazing! High recommended!!

Excellent hotel! Whilst being a little outside the central areas, all hotel facilities were amazing!High recommended!!

we like everything while we stayed in Shangri la in Xian. Their food is okay!

Its a clean practical place to stay. Beds are more comfortable than most in china. The rooms and interiors are ready for an upgrade/refresh. They look a bit dated which is strange as the outside still looks fresh and modern.

Its a clean practical place to stay. Beds are more comfortable than most in china. The rooms and interiors are ready for an upgrade/refresh. They look a bit dated which is strange as the outside still looks fresh and modern.

I stayed in another Shangri-La in Futian Shenzhen right before this, so there is a direct comparison between two Shangri-La and Futian Shenzhen beats Xi'an hands-down on every aspect.

I stayed in another Shangri-La in Futian Shenzhen right before this, so there is a direct comparison between two Shangri-La and Futian Shenzhen beats Xian hands-down on every aspect.

Only issue was being given a smoking room and having to change

Only issue was being given a smoking room and having to change

The property is nice and amenity could be in a more refine to make this property standing-out.

Great experience to stay at Cian

Noisy room on the street. Windows insufficiently isolated

We had a really good stay in this hotel for our family vacation. The hotel staff are all very friendly and helpful. I will say very Shangri-la! The breakfast was very good, although not as big as in the other Shangri-la we stayed at before, such as in China World in Beijing. But it was big enough and have everything my family and I needed. The manager of the breakfast place was very professional and friendly. He took great care of my parents who are in their 80s. The Chinese restaurant in the hotel was among one of the best Chinese restaurants in any hotel that I have stayed at. Again, the staff was professional, friendly and very helpful. They made you feel right at home. We actually ended up eating most of our dinners there during our week long stay. Very convenient! We enjoyed every one of our dinners and had great family time there.

Good

This hotel sets the bar for guest service. Before arriving I requested a taxi to pick me up at the airport, and was met outside the baggage claim. As soon as I entered the hotel an employee met me in the lobby, took me straight to my room, where we completed check-in. Buffet breakfast offered numerous Chinese and Western choices (longyan, my favorite Chinese fruit, was available), all delicious. There's a driving range behind the hotel, but I had only a few days to spend in Xi'an and wanted to see as much as possible, so didn't try it. The hotel-arranged tour of the terra cotta warriors was outstanding: Penny, our guide, gave us a wealth of information on Xi'an's history and the warriors. She made our visit to this epic archaeological site even more impressive. A truly first-class hotel in every way.

I really enjoyed Xian, I only stayed there for 3 days. Wish it would have been longer as there is so much to see. My stay in Shangri la Xian was exceptional, the customer service for check in and check out was good. The breakfast had so much options. The room was very comfortable. I definitely recommend the Shangri la Xian.

I really enjoyed Xian, I only stayed there for 3 days. Wish it would have been longer as there is so much to see. My stay in Shangri la Xian was exceptional, the customer service for check in and check out was good. The breakfast had so much options. The room was very comfortable. I definitely recommend the Shangri la Xian.

Overall nice hotel. Excellent breakfast! Also a nice garden bar. Not many sights nearby, but a few hundred meters' walk to metro station in case heading to centre.

Comfortable hotel, but the building work outside was noisy in the evenings, and inconvenient for getting into and out of the hotel.Enjoyed the tour to the Terracotta Warriors, as arranged by the hotel. Thanks to Penny our guide.

Excellent hotel. Staff was very personable. We booked a tour to the Terracotta Warriors through the hotel. Penny was or guide. She was very knowledgeable as she was a local in Xi'An. She was very kind, kept us to schedule, and took us to a wonderful Chinese lunch after. We were not going to get a guide at first but this turned out to be a blessing in disguise. Penny was wonderful and would highly recommend her for touring Xi'an and the surrounding area.

Excellent hotel. Staff was very personable. We booked a tour to the Terracotta Warriors through the hotel. Penny was or guide. She was very knowledgeable as she was a local in XiAn. She was very kind, kept us to schedule, and took us to a wonderful Chinese lunch after. We were not going to get a guide at first but this turned out to be a blessing in disguise. Penny was wonderful and would highly recommend her for touring Xian and the surrounding area.

The room was as usual of a high standard of comfort.

Hotel is wonderful, large rooms, great staff, big pillows and towels.

Hotel is wonderful, large rooms, great staff, big pillows and towels.

Awesome bed, nice pool and hot tub, happy children about on Christmas Day! Front desk staff friendly and helpful. Xian makes a great weekend destination, as we saw the fabulous warriors from 200 BC, and rode a bike on top of the ancient city wall, parts of which date back to 500 AD. A five-star trip starting with this 5-star hotel.

Came late got beautiful room, had great breakfast. Hotel is comfortable and well set