Everything is perfect. One of the best hotels I have been visited!

We had a wonderful time! The property is beautiful and the bus is easy to get to dinner and back. We struggled with the room being a bit hot but overall would stay again.

A great place to stay. The shuttle to the door, close proximity to the snowfields, onsen when we returned from a day on the snow, welcome drinks each day, a hot soup or curry available on return and friendly staff who were very helpful made our stay outstanding. Definitely recommend.

Fantastic property, quaint feeling, great amenities. The room is a bit dated and pillows and bed is rock solid hard. But the hotel has many other qualities that make up. The view of the natural surroundings is amazing. The Onsen private and non private was great. Staff tried really hard to make the best stay possible. Was nice to have a tea lounge to sit in daily, unlimited natural water and apple juice and some hot wine. They have a light snack canteen, that free until 8pm, at this point what’s the need for a convenience store everything is at your fingertips here. I had a great stay and can’t wait to come back again.

Best ski hotel I ever stayed. Every staff we encountered are warm and friendly. Private Onsen and breakfast is awesome as well. Tons of complimentary food/snacks/drinks across the property. 10/10 best experience.

Really loved the incredibly welcoming and hospitable staff at the hotel who went out of their way to make us feel at home and make the stay as enjoyable as possible. Although the rooms are basic, the rest of the hotel has every modern comfort. The big downside is the location - the hotel is miles from the town so you're reliant upon taxis ($40 each way to dinner) and infrequent shuttle buses to the snow fields and town. This really made it very limiting so we mostly dined at the hotel restaurant as it was much easier than trying to wait for infrequent scheduled shuttles. The French fixed menu was excellent every time - with impeccable service. However, surprisingly both the service and quality of the Western a-la-carte menu (at the same restaurant) was much much lower and quite disappointing. Overall I enjoyed the hotel but would likely pick another next time simply due to the inconvenience of the location. If the frequency of the shuttle buses were doubled, that might encourage me to return. Either way, I'd like to pass on my sincere thanks to the staff for being so friendly and making the stay very enjoyable.

Low density, comfortable and relaxing environment

Great place to relax. My limited Japanese was not an issue with the English speaking staff. Went without a car but the free shuttle was awesome, was still able to get to town and back with no issues. The private onsens were amazing, and relaxing. The food was amazing! Lastly, the staff was the topping to the cake as I felt they were extremely accommodating and helpful, they made sure it was a stress free getaway.

This place is extremely relaxing. The surrounding is sublime and the onsen is one of the best I’ve seen. They pay kind attention to extras like free wine in the relaxing area and access to free small food items throughout the day for hungry guests.But it’s expensive. And for the expense I don’t think the room matches. It’s outdated and smells funky. Also the breakfast is okay, but does not vary by a single item on any day.Would I stay here again? Yes... as I was relaxed upon fully leaving. Would I give it 5?stars? Not unless they upgraded the rooms and breakfast

This place is extremely relaxing. The surrounding is sublime and the onsen is one of the best I’ve seen. They pay kind attention to extras like free wine in the relaxing area and access to free small food items throughout the day for hungry guests. But it’s expensive. And for the expense I don’t think the room matches. It’s outdated and smells funky. Also the breakfast is okay, but does not vary by a single item on any day. Would I stay here again? Yes... as I was relaxed upon fully leaving. Would I give it 5?stars? Not unless they upgraded the rooms and breakfast

Enjoyable stay with good service and amenities. We stayed for the snow season and the shuttle bus to and from the nearby train station on arrival and departure was welcome. The on-site ski gear hire was fantastic and handy. The room was modest, and adequate however, the curtains were thin and left sunlight filtering through early in the morning. Onsite restaurants were good as well as well as the nearby restaurant recommendations

Enjoyable stay with good service and amenities. We stayed for the snow season and the shuttle bus to and from the nearby train station on arrival and departure was welcome. The on-site ski gear hire was fantastic and handy. The room was modest, and adequate however, the curtains were thin and left sunlight filtering through early in the morning. Onsite restaurants were good as well as well as the nearby restaurant recommendations

Beautiful hotel, excellent service all staff very helpful!

Great well keot facility

Great well keot facility

Excellent touches: lobby reception wine and simple Japanese afternoon snacks of curry, oden, and miso soup to be enjoyed on the outside patio after a full day of skiiing, lovely picturesque views from main areas of the lobby, fantastic and spacious indoor and outdoor onsen with chilled coffee chocolate milk available after the onsen, convenient storage house for skis and excellent punctual shuttle service. The breakfast selection was good and the private label Sierra jam of two flavors was incredible. Great access to a washer and dryer. The In House Japanese restaurant was delicious. Housekeeping did an excellent job. The only improvement I would mention is that our junior suite furnishings could use a refreshing. Otherwise the hotel is charming and had easy access to all the onsite amenities. The location is not within walking distance to any minimarts but there were enough offerings at the hotel.

Excellent touches: lobby reception wine and simple Japanese afternoon snacks of curry, oden, and miso soup to be enjoyed on the outside patio after a full day of skiiing, lovely picturesque views from main areas of the lobby, fantastic and spacious indoor and outdoor onsen with chilled coffee chocolate milk available after the onsen, convenient storage house for skis and excellent punctual shuttle service. The breakfast selection was good and the private label Sierra jam of two flavors was incredible. Great access to a washer and dryer. The In House Japanese restaurant was delicious. Housekeeping did an excellent job. The only improvement I would mention is that our junior suite furnishings could use a refreshing. Otherwise the hotel is charming and had easy access to all the onsite amenities. The location is not within walking distance to any minimarts but there were enough offerings at the hotel.

Highly recommended! The resort was absolutely beautiful. It was really large with many segregated areas for tea/coffee, fireplaces, onsens, games rooms and the large garden area outside. The staff were so nice and helpful, they even went out of their way to drop us to a few places that weren’t on their included shuttle locations. After 4 nights, we didn’t want to leave!

Carpet is filled with a smell.

Great hotel , fab hot springs , noisy frogs 🐸

Great hotel , fab hot springs , noisy frogs

Very lovely hotel.... third time back here .... will be back soon.

The front desk workers at the resort tried very hard to accommodate requests to make dining reservations as well as answer the many questions we had. There were so many things that were provided by the resort- a delicious Japanese buffet breakfast, hot soup and food for much of the day, wine & sake in the evening, and ochazuke & cup of noodles at night. Everyone there was pleasant and helpful.

The front desk workers at the resort tried very hard to accommodate requests to make dining reservations as well as answer the many questions we had. There were so many things that were provided by the resort- a delicious Japanese buffet breakfast, hot soup and food for much of the day, wine & sake in the evening, and ochazuke & cup of noodles at night. Everyone there was pleasant and helpful.

Fantastic hotel, free wine and snacks were a huge plus. Also the bus service direct from hotel lobby to all the ski slopes was super convenient. As was ski rental and discounted ski passes available on the premises

Except for the leaking at the bottom of the basin, we can't find anything that we are not happy. We will be back for sure.

Great service as expected from Japan and wonderful hotel. However, our bath towels were taken and not replaced, and the dining on site could be better.

Nothing is too difficult for the staff. Facilities is fantastic.Will definitely come back again.

Nothing is too difficult for the staff. Facilities is fantastic. Will definitely come back again.

From the friendly pickup at Hakuba Station to the shuttle back at the end of our stay, Sierra staff were warm and helpful. The Resort does all the little things you didn’t think of to make your stay perfect. Enormous windows in every direction take advantage of the beautiful views, large, comfortable warm rooms feel like home, classy onsen, complimentary wine in the lounge, hot meals on return from the slopes - they think of it all. If only the clientele treated the hotel with the same respect. Evenings in the hotel were like feeding time at the zoo, with out of control families treating the place like a playground, leaving a trail of destruction in their wake. Reliable transfers to the ski resorts, although it’s about an hour to Goryu / Hakuba47; big discounts on lift tickets bought at the hotel; gear rental on site, with well planned gear storage. Would love to come back!

Amazing time at this hotel, the staff took care of our every need and it had everything. Complimentary wine throughout the day, shuttle service to anywhere in Hakuba, ability to rent equipment on site for reasonable prices, and top tier Onsens both private and public.

Amazing time at this hotel, the staff took care of our every need and it had everything. Complimentary wine throughout the day, shuttle service to anywhere in Hakuba, ability to rent equipment on site for reasonable prices, and top tier Onsens both private and public.