Check in was great. The rooms were not maintained. Needs some serious repair and updating. 2/10 because it was a convenient location to the hospital. They also charged my card for an addition two nights and tried to say it was a “hold”(it was not) Would not recommend.

The lady at the desk who checked in my fiance and I was very rude.

It was fine.

Staff was very friendly. Hotel was in a convenient location.

It was clean, comfortable and quiet and the air conditioner worked

The room was good, however, just outside a floor below were the air conditioners. It sounded like something was broken and it ran all night making it disruptive to sleep.

Morning of check out someone knocked on the door at 1105 housekeeping time to go. Seriously????? I get check out was 11 but the jerk who I’m guessing was the owner very rude. I will never stay at a country inn again.

Great price, no issues

The hotel reeked of a very off putting smell. I’m not sure what it was, but it’s not pleasant. The bathroom wasn’t clean at all. However, my main concern was that not only was my family’s safety compromised, another guests was as well when I was given keys to an already occupied room. We had traveled all afternoon to get to the hospital following my husbands bike crash. We arrived to the hospital after midnight and so it was incredibly unsettling to enter someone’s already occupied room. We shut the door as quickly as we could and went back down to the front desk to inform the guy working. Not once we were given an apology, NOTHING. He literally chuckled and said I was supposed to write 208 not 209. The saying “new fear unlocked” rings true because I will never be able to stay in another hotel without being fearful this will happen to me again or happen to my family! The remaining 8 hours we stayed at the hotel was uncomfortable because I didn’t feel safe and never could go to sleep for fear someone may walk in on me and my kids. I have tried calling every day for a week now and the manager is never in, or didn’t come to work that day due to health issues. I chose this hotel based on previous Expedia reviews and was HIGHLY disappointed.

Great Hotel!

got the job done. we would stay again.

I called to cancel this hotel stay the same day I made the reservation and never got an acknowledgement. Family decided to drive straight through.

There was fantastic water pressure in the shower. The cobwebs above the bed and fingerprints around the light switches and door levers show lack of attention to detail. It was an average hotel.

Convenient location. Yummy breakfast.

Rooms need a bit of an upgrade

Buildup and facilities are worn down

I always have a great stay at this hotel. I've been coming to Knoxville for 3 months and this is my preferred place to stay.

State of decline. Vinyl flooring cracked and loose. Bathroom ceiling stained and sheet rock peeling. Carpet areas are smelly and nasty. Needs full renovation. I stayed here many times in the past but I won’t return until it under goes new renovation.

Very outdated rooms. Homeless people enjoying the breakfast!

everything was great

Amazing!

Kinda gross! They used a deodorizer for the hallway carpet that was nauseating. The walls in the room had a bunch of yellow stains. The carpet was badly stained and the chair was old and stained that I did not risk sitting in it. There was damage to the ceiling in the corner. Would not recommend.

I've stayed at this location many times and I've never had an unpleasant experience but I will say the rooms could use some updating.

Super convenient location, clean, and front desk staff was very friendly!

Very nice older property, but in great shape. Staff was very nice. Would stay here again.

Everything

Very nice , clean and hospitable

Nice hotel with comfortable beds and pillows. Great breakfast options and variety.

Excellent property for the price.

I have stayed at this property multiple times. The staff are always very accommodating and friendly. I love that the property is clean and quiet. I love how comfortable the beds are. For the price you are getting a 3 star hotel.

Great place

Carpet in the hallways was stained and wrinkled.