Room was still dirty with an empty chip bag on the floor by the sofa, no Kleenex, not enough towels, and the air filters dirty laying on top of the air conditioning unit. It looked like maybe someone just made the beds, emptied the trash and left. The pool area was also very dirty with garbage on the floor (including a bandaid). The awning by the breakfast area was frayed and falling apart. It just looks old and a bit rundown.

Good stay

All good

Our room was not cleaned when we return at the end of the day, and the maintenance request I had made was ignored.

I’ve stayed at this property two times now and I have to say that is not the best but also could be because of the area there

Appreciate the staff and breakfast was good.

Stay would have been perfect except for broken elevator. Staff were able to move us from 4th to 2nd floor.

We are group of 5 including 2 senior citizen and one 1 years old. When we reached at 10pm reception informed us lift is not working and gave us forth floor room. We requested to manage room 1 st or 2nd floors. They didn’t.( when lift was not working they must have to inform us before our checking refund all payment and give us some time to decide stay with same hotel or make reservation to another hotel prior our check in time) Room condition : no paper napkin , fridge was not working, toilet sheet has some stains. No body lotion. Worst experience to stay this property.

Great property and the staff are excellent.

Very roomy and comfortable, larger than usual room size

Just needs a bigger restroom

Excellent service and staff.

We stayed for one night. Our daughter enjoyed the indoor pool. The breakfast was good, only problem was that it ended at 9. When you are on holiday, you sometimes like to sleep in. But overall a good stay, comfortable beds. Nice with late checkouts

Staff was awesome and very helpful. Rooms were clean. Showers had ok water pressure and breakfast was ok. Overall I would stay again.

Welcoming staff. Easy to get to. The room was well taken care of.

The staff were really professional, kind and attentive.

Dirty Not maintained

Great Customer Service and Clean Rooms

This was a great stay. Would recommend. Loved the couch in room.

Shower was very slow, breakfast was bad. But the staff was super.

Great hotel nice clean rooms, breakfast had lots of choices.

Pet friendly hotel but no outdoor space for dogs, not uncommon apparently. Good quality and good variety on the breakfast buffet. Good food options in the area. Nice double queen room with sofa. Separate toilet room for shower makes morning easy.

The front desk staff were super friendly and welcoming. The hotel was pleasantly clean and comfortable. I liked that the toilet room had a small sink and was separate from the shower and main sink. My only two negatives about our stay was the noise from the hallway (not at all muffled), and the toilet room wall tile was missing and caulking around the sink was poorly done.

No bathtubs! Well 2 of 273 rooms have bathtubs... good luck. Staff friendly and professional.

This is an attractive hotel with an excellent staff. We felt very safe and welcome during our stay. It is located in a very convenient location and there is plenty of hotel parking. There are several restaurants, tourist and shopping areas within a short driving distance. We would definitely stay here again!

Great new modern hotel. Suites are large. Good breakfast. Wish the fridge had a freezer for our ice packs but the front desk kept our ice packs frozen for us.

I love it. It is so clean and the rooms are very neat.

Comfortable bedding. Quiet and easy to get to.

1 night stop on our way to the Grand Canyon. Rooms were clean and spacious. We liked the toilet being separate from the bathroom. Breakfast was decent. The pool area didn't look very clean. Laundry room was dirty, looked like it hadn't been cleaned for a while: all around were cloths, empty boxes and lots (really lots) of dust ... these weren't just from that day, since the space between the machines and the walls were filled with it. The outside terrace could have been cleaner, bird droppings everywhere on seats, chairs, tables ... not inviting to sit outside. I know that birds 'do their thing', but if someone could check once or twice a day it could be better. The hotel is located out of the Kingman Center, bit close enough to quickly get there for dinner (try Mr D'z Route 66 Diner). Overall the 1 night stay was ok, but the cleanliness in some areas could improve.

Clean and big room

Good place to stay. Room was very good!

This was perfect for my family. Customer service was amazing! Front desk was extremely kind and helpful, everything was clean, the ac worked great. Breakfast was so delicious we wanted to book another night! I would highly recommend staying here if you’re looking for a place to stay in Kingsman