Everything

Friendly staff, clean rooms. Breakfast was okay. Beds felt like they were full-size beds instead of queen size beds they felt small not very comfortable. AC took a while to get cold and very loud.

We have stayed there before and it's the same great place to stay. Already booked in for another time in August.

Not a horrible place, we have seen worse, one could get by for a night. The rooms smelled very stuffy and there was no ventilation, with young kids we had to cancel the second night since we could not breath comfortably. The tub drain was blocked so we had to switch rooms, the second ine did nit smell any better. Definitely nothing close to the ratings this place has, the reality is that this place ranks at 3/5 stars at its best.

Very nice hotel with great staff.

Clean, convent and comfortable.

Great staff. Friendly and helpful. Nice hotel.

Quiet and comfortable

I stayed in room 416, as soon as I walked in was hit with a terrible odor of urine. It was late and after a funeral so I was too tired to go move rooms. Anyone walking into that room would immediately notice the odor, why the staff continues to not address it and actively rents out the room is inexcusable and just points to a lack of proactive management of the rooms. The AC also did not work well so the room was muggy even thought the temp when I walked in was 68 degrees. On top of this the pillows in the room smelled disgusting, every time I moved my head I got a smell of an old gross stinky pillow, I tried all of them and they all smelled. This hotel is a mid tier hotel and I had a very low tier cheap motel experience, not even close to the value of the room cost. Clearly someone is not staying on top of cleanliness or they have pretty low standards. I definitely will not be staying here again. I also had my small dog with me and when I booked the hotel on a third party site, there was zero mention of a $75 non refundable pet fee. I'm fine paying a pet fee but don't appreciate the fee not being clear up front. When I mentioned they said it's not their responsibility. I do think if you elect to sell your rooms with a third party you should be responsible to ensure costs are effectively communicated to customers. So all in all I way overpaid to be in a swampy room that reeked like urine and slept on dingy old pillows. The experience was gross.

Great service, nice breakfast.

The minute I walked in I felt comfortable. Drinks and store options, friendly. The other hotels didn’t have amenities available when customers wanted them. Shut early opened early.

The room was excellent fridge was cold, bed nice shower was easy access

Great overnight stay with family.

Was relatively clean, as far as maid service capability, but needs some upgrading! Also, we stayed in a corner room for quiet and the hot water took FOREVER TO REACH us !!! Lukewarm to cool shower is not acceptable! The first night, I just chalked it up to a full house, because it was spring break, the second night, was worse! No maintenance on site!! When addressed by calling that evening, evidently they were aware of the problem, and just said let it run for awhile?????? This is after we had already frozen. We addressed at checkout, the front desk lady got snarky with me about it! And I retorted! That if they already knew about the issue! Then whey haven’t they resolved it!? HOT WATER is pretty important when you’re staying in a hotel! Or a LEAST! Tell the consumer at check in that they need to let the water run A WHILE!!!! for it to get hot!!! All that being said, no discount was offered to reciprocate! Never again !! This hotel is black listed !

Overall, it was a nice hotel however I did not feel it was worth spending 195$ per night for this. POSITIVES: 1. Front desk staff were excellent (5/5) 2. Breakfast buffet was excellent & my kids loved it (5/5) 3. Texting service was very convenient (5/5) 4. Location, Convenience, Surroundings - - - >Excellent (5/5) Negatives : 1. Relatively old property with lot of things needing update like toilet with poor flush, Shower head (malfunctioned), pillows, Old microwave, old carpet. 2. High price point.

Everything was great except for one problem. No hot water. It was supposedly fixed but our second night it still barely reached a warm setting.

Friendly staff, very clean

Upon checkin I was put into a room next to another guest that was loud and out of control. They were repeatedly shouting expletives and banging on the walls. I notified the front desk, they attempted to call the guests room, but with no answer they did nothing. It continued on for 4 hours, which took us well past quiet hours. I went to the front desk to ask them to take care of the issue and the only employee onsite felt uncomfortable approaching the guest about their behavior. I then asked if she was unable to do anything that we just be moved to another room. It was approaching midnight and I needed rest. She found another room and told me that it would be a simple move down the hallway. There was no mention of additional cost!! I would not have moved rooms had I known there was a cost. I would have insisted the unruly guest be taken care of. This is unacceptable and will be escalated.

Nice hotel

Quiet location. Worn furniture. Soft mattress. Not up to Hilton Standards at off season rate.

Nice hotel, value for money, friendly staff

Location was in a Quiet area and the Breakfast was very pleasing!

Great property. Check in staff was wonderful. Property was very nice and my go too location when visiting Branson. Do yourself a favor and stay at Branson Hills Hampton.

Checkin was quick and the staff was amazing. The beds were comfortable and the rooms were really clean especially the bathroom which is refreshing. Lots of choices at breakfast including waffles, eggs, sausage, potatoes, and oats. Really nice pool area and exercise room too.

It was a beautiful, clean property with all the necessary amenities. Staff members were very friendly.

Great place to stay! Excellent amenities, clean room, great service and breakfast! Would stay here again!

Breakfast was good !

Desk attendant on evening shift was very helpful& friendly!

Seemed quiet and safe. Staff was super friendly! Great place to go if traveling with pets.

Newer building and well kept

The hotel is close to shopping areas and a few minutes from the highway which is a plus. However, while the main parts of the hotel are clean, the rooms need updated and deep cleaning. The bathroom is dirty, especially around the shower. The comforter was worn out, rough, and not comfortable to sleep. The blinds they have in the room do not cover the light from entering the room. The way that the beds are set up the light comes through the side of the blinds and reflects off the mirror straight into your face while your sleeping. Good luck sleeping in past sunrise. The breakfast was good. Overall I was pretty dissatisfied with the condition of the room especially for the price I had paid.

The breakfast food wasn’t the best!