Kumara Serenoa by Lopesan Hotels
4.4
Excellent(253 Avis)Hôtel à Maspalomas
Hôtel 4 étoiles
Raisons de réserver
Comprend les essentielsJardin, Piscine, Climatisation et plus
Réservez en toute confianceNous travaillons en partenariat avec les meilleurs sites de voyage pour que vous obteniez une bonne affaire sur la location parfaite.
A propos de ce hôtel
Kumara Serenoa by Lopesan Hotels
Hôtel haut de gamme écologique/durable à proximité de Centre commercial Yumbo
En plus de comporter 3 piscines extérieures, cet hôtel présente l'avantage d'être non-fumeurs ayant un restaurant et un centre de fitness. Le petit-déjeuner buffet gratuit, le Wi-Fi gratuit dans les parties communes et le parking sans voiturier gratuit sont également fournis. De plus, il y a un bar / salon, un bar en bord de piscine et un snack bar/épicerie fine disponibles sur place.
Kumara Serenoa by Lopesan Hotels possède 144 chambres comprenant des minibars et des coffres-forts suffisamment grands pour accueillir un ordinateur portable. Une gamme d'oreillers au choix est à votre disposition. La télévision donne accès aux chaînes par satellite. Les salles de bain comprennent une douche avec un pommeau de douche à « effet pluie », des articles de toilette gratuits et un sèche-cheveux.
Une piscine pour enfants et 3 piscines extérieures se trouvent sur place. Les infrastructures de loisir incluent également un centre de fitness.
En plus de comporter 3 piscines extérieures, cet hôtel présente l'avantage d'être non-fumeurs ayant un restaurant et un centre de fitness. Le petit-déjeuner buffet gratuit, le Wi-Fi gratuit dans les parties communes et le parking sans voiturier gratuit sont également fournis. De plus, il y a un bar / salon, un bar en bord de piscine et un snack bar/épicerie fine disponibles sur place.
Kumara Serenoa by Lopesan Hotels possède 144 chambres comprenant des minibars et des coffres-forts suffisamment grands pour accueillir un ordinateur portable. Une gamme d'oreillers au choix est à votre disposition. La télévision donne accès aux chaînes par satellite. Les salles de bain comprennent une douche avec un pommeau de douche à « effet pluie », des articles de toilette gratuits et un sèche-cheveux.
Vous pourrez accéder à Internet gratuitement par le biais d'une connexion sans fil. Des bureaux et un téléphone sont également disponibles. De plus, les chambres possèdent une machine à espresso et des rideaux occultants. Un service de ménage est fourni tous les jours.
Une piscine pour enfants et 3 piscines extérieures se trouvent sur place. Les infrastructures de loisir incluent également un centre de fitness.
Les activités de loisir répertoriées ci-dessous sont accessibles directement sur place ou à proximité. Ces activités peuvent faire l'objet de frais supplémentaires.
Équipements
Piscine
Climatisation
Internet/Wi-Fi
Parking
Blanchisserie
Balcon ou terrasse
TV
Salle de sport ou centre de remise en forme
Jardin
Carte de Maspalomas
Chambres disponibles
Junior Suite
2 Lit simple • 1 Canapé • 27 m²
Capacité d'accueil 3
Vous serez dirigé vers Expedia.com pour connaître la disponibilité et les tarifs.
Suite, Terrace, Pool View
2 Lit simple • 1 Canapé • 28 m²
Capacité d'accueil 3
Vous serez dirigé vers Expedia.com pour connaître la disponibilité et les tarifs.
Family Suite
2 Lit simple • 1 Canapé • 36 m²
Capacité d'accueil 4
Vous serez dirigé vers Expedia.com pour connaître la disponibilité et les tarifs.
Adults Only Junior Suite (+18 years)
2 Lit simple • 1 Canapé • 27 m²
Capacité d'accueil 3
Vous serez dirigé vers Expedia.com pour connaître la disponibilité et les tarifs.
Adults Only Suite (+18 years)
2 Lit simple • 1 Canapé • 28 m²
Capacité d'accueil 4
Vous serez dirigé vers Expedia.com pour connaître la disponibilité et les tarifs.
€€€€
Avis
4.4
Excellent(253 Avis)4.4
This property delivered on all the images they offer in their profile. Contemporary, clean, great staff, and great experience.
The 1 thing is that is somewhat remote from the dunes or town. If you prefer all inclusive - a great option. Otherwise reception will call you a taxi within minutes.
4.4
N/A
4.4
The hotel has a nice entrance and lobby area where you can sit and enjoy views of the rest of hotel. I got my room just after 2pm (check in time).
There are lower rooms down at pool area level and upper rooms which surround the pool one level up. There is an optional secluded adults area which have same rooms and a small pool which you pay extra for if you want to be away from busy family area main pool.
Junior suites were decent. Nice bedroom, small lounge with TV, and a nice spacious modern bathroom with shower. They forgot to put a coffee machine in my room. You only get water bottle on first day, rest of time you need water you've to purchase. I found the AC in room a bit weak, you don't feel it much coming out of vents. You have to put it on for sometime for the room to get to required temperature.
Restaurant area has a bar near pool where you can have drinks and snacks. Service is ok... But some of the staff can't speak /understand English well enough in my view. You have to repeat yourself.
Main restaurant area seating is ok, slightly small and congested compared to other hotels I have been. So you keep having to dodge people if the place is busy. Food is average in my view. Fish was terrible. Other dishes such as beef and chicken were good. Not a huge selection of deserts like other hotels.
Service was friendly enough and efficient.
Parking is available outside.
4.4
Nice hotel , location away from resort centres so need car or taxi , no amenities close by
4.4
Very quite resort we was 20 girls on a hen do!
We wasn’t being loud but two people asked us to keep noise down we was only talking around the pool in the middle of the day!
Great for family’s and older people.
They should provide free water in the rooms.
And coffe in room is only one per person per day.
4.4
Have stayed here a few times, it’s great for a relaxing break with a nice pool
4.4
Great hotel and excellent staff. I just didn't like the location. Nothing near by and the surrounding area is run down and empty. Hotel is fantastic so we just stayed inside for three days .
4.4
The hotel was very clean and the rooms were comfortable. The staff were very efficient and looked after you
4.4
Recomendable
4.4
4.4
Amazing place with amazing service!
4.4
Wonderful staff. Amazing pool and overall beautiful property.
4.4
This was a lovely property but quite remote, if you want to walk to playa Del ingles it’s 40 mins as you can’t get through bu the golf club sand dunes so on the map it looks like you are really close , also no tea making facilities, only coffe machine which was disappointing
4.4
Hotel is really well maintained, looks completely new. Employees are nice and friendly… Pool is big and always enough sunbeds.
But…..
Its in middle of nowhere, nothing is nesr and impossible to ealk when it gets dark as barely have any street lights.
Most guests are golfers and bikers…
Bed is to short, never had a bed where my legs were hanging out, and i am regular hight….
And last the worst, every day we had a at least one cockroach… thats was really frustrating….
We wouldn’t come again or recommend!!
4.4
A
4.4
Very friendly, fresh and safe place, seems like the place effect in everyone in a positive vibe!
4.4
Check in chaotic. First time I have ever been asked to fix a time on check in for breakfast, lunch and dinner. Housekeeping was not great - linen not changed for several days even when requested. Smell of drains. Area around pool dirty with old cups and straws that other customers don't place in bins. Alot of confusion around all inclusive and extra all inclusive. Kuch nicer hotels in same area for price range
4.4
View is breathtaking especially during good weather. The pool is phenomenal, clean and good looking. Rooms were nice and clean and the property design is modern and slick. Can’t say anything to improve. 5/5
4.4
Upon arriving on our second day, we were unable to enter our room due to a difficulty with our key. We went to the front desk to receive a new key but the front desk personnel was on the phone. Waited 15 minutes to speak with him because he was unwilling to take a moment on hold and help us with our key. Then, after finally receiving our key, we entered our room to find our air conditioning not working. Called the front desk this time and he had a repair man come to our room. After taking apart the air conditioning, the repair man told us to wait 20 minutes and then call the front desk if it was still not working. After 20 minutes, it was still not working so we called the front desk. He had no solution. We decided to walk down to the front desk and request a new room. After waiting another 30 minutes to speak to him, the man at the front desk did not want to move us to another room and even suggested we were lying about the air conditioning being broken ~ which we found shocking ~ but we were eventually moved. The whole experience was unpleasant ~ and for us, unacceptable. We would not return and we would not recommend.
4.4
the stay was great - nice pool, entertainment, reception staff really helpful
Only things to watch out for - the ac doesn’t work well in all rooms, you need to buy water (we had a problem as we paid for dinner one evening but they wouldn’t give us water because we weren’t full board!!)
You do need to either walk a bit in main roads to get to places and take busses or be prepared to pay for taxis as the hotel is away from main places
There’s an excellent shuttle bus a few times a day to two local beaches though
Take your own nespresso pods as very expensive to buy from hotel
Otherwise great !
4.4
the stay was great - nice pool, entertainment, reception staff really helpfulOnly things to watch out for - the ac doesn’t work well in all rooms, you need to buy water (we had a problem as we paid for dinner one evening but they wouldn’t give us water because we weren’t full board!!) You do need to either walk a bit in main roads to get to places and take busses or be prepared to pay for taxis as the hotel is away from main places There’s an excellent shuttle bus a few times a day to two local beaches though Take your own nespresso pods as very expensive to buy from hotel Otherwise great !
4.4
Just a bit too far from the beach although a bus is provided.
4.4
Staff very efficient and looking after all guests needs. Hotel rooms spotless daily cleaning service. Second stay in hotel within 6 months hope to return later in year.
4.4
We had a fabulous week at the Kumara with great experienced staff.
Who couldn't do enough to keep things running smoothly. The food choices were exceptional. The junior suite clean and modern and facilities around the hotel good. Walking to the beach and other venues us about 20 minutes but pleasant enough if you are able.
4.4
We had a fabulous week at the Kumara with great experienced staff.Who couldn't do enough to keep things running smoothly. The food choices were exceptional. The junior suite clean and modern and facilities around the hotel good. Walking to the beach and other venues us about 20 minutes but pleasant enough if you are able.
4.4
This is a stylish, modern resort-type hotel aiming for, but not entirely succeeding to achieve, high standards. The room was comfortable and in good condition. However, there were quite a number of unsatisfactory aspects to our stay.
1) Check-in was very slow and explanations were not clear. We noticed that reception was regularly under-staffed.
2) It is astonishing that they make a daily charge for use of the safe. Surely at the rate charged this could be included (which is the case in most normal 4-star hotels). At least we knew about this in advance.
3) Further meanness was shown by the charge for coffee capsules, of which there was no mention in advance. We bought 20 Nespresso-compatible capsules from a local supermarket for less than 7 Euro; the equivalent cost from the hotel would have been 25 Euro. Also mean-spirited was the charge for use of larger sunbeds.
4) Although the breakfast had a good range of items, most were of mediocre quality. It was also very surprising that in a resort hotel breakfast finished as early as 10am.
5) The hotel claims that the room curtains are black-out; they are definitely not.
4.4
This is a stylish, modern resort-type hotel aiming for, but not entirely succeeding to achieve, high standards. The room was comfortable and in good condition. However, there were quite a number of unsatisfactory aspects to our stay.1) Check-in was very slow and explanations were not clear. We noticed that reception was regularly under-staffed.2) It is astonishing that they make a daily charge for use of the safe. Surely at the rate charged this could be included (which is the case in most normal 4-star hotels). At least we knew about this in advance.3) Further meanness was shown by the charge for coffee capsules, of which there was no mention in advance. We bought 20 Nespresso-compatible capsules from a local supermarket for less than 7 Euro; the equivalent cost from the hotel would have been 25 Euro. Also mean-spirited was the charge for use of larger sunbeds.4) Although the breakfast had a good range of items, most were of mediocre quality. It was also very surprising that in a resort hotel breakfast finished as early as 10am.5) The hotel claims that the room curtains are black-out; they are definitely not.
4.4
Nice clean rooms, beautiful pool area, magnificent breakfast buffet and even has a gym. Car parking just outside the main entreance.
4.4
Great hotel, very calm and soft.
4.4
A nice, well kept hotel - but still very much a charter/all inclusive/family friendly gran canarian hotel.
I would not like to have my entire experience of Gran Canaria to be consisting of staying at this hotel, there are much better alternatives in Las Palmas and other places.
Specifically the food has that distinctive taste of an all inclusive buffé. The very cheapest option of everything from cereals to wine unfortunately.
4.4
Excellent hotel property. Good service. Only minus was the loss of entertainment for kids. Cleaning should have been also a bit better (floors should be cleaned properly). Overall a pleasant stay.
4.4
All the premises are very stylish and in great condition and clean including the rooms, the restaurant and the pool areas. Quiet and a bit remote location. In the night time the room is completely silent so we slept very well. Dinner buffet food was quite tasteless and low quality (we are mostly vegetarian). Wifi worked unreliably.
4.4
All staff went the extra mile providing excellent customer service. Slice of paradise nestled in a quiet location. If you don’t mind walking, have a car or use a mobility aid idea base. Solo disabled traveller impressed by the facilities for disabled guests. Daily maid service fresh towels etc.
4.4
All staff went the extra mile providing excellent customer service. Slice of paradise nestled in a quiet location. If you don’t mind walking, have a car or use a mobility aid idea base. Solo disabled traveller impressed by the facilities for disabled guests. Daily maid service fresh towels etc.
4.4
Stayed on all inclusive, loved it. Would come back anytime
4.4
Spacious moden and clean suites, tasty buffet breakfast and very friendly staff.
One thing to address... Expedia states the suites have x2 Queen beds. This is incorrect. They have Single beds.
4.4
Spacious moden and clean suites, tasty buffet breakfast and very friendly staff. One thing to address... Expedia states the suites have x2 Queen beds. This is incorrect. They have Single beds.
4.4
Stunning hotel, fantastic food and the staff looked after us incredibly well.
4.4
Loved it big rooms, nice pools and decent price restaurants
4.4
Loved it big rooms, nice pools and decent price restaurants
FAQ
Combien coûte ce hôtel par rapport aux autres à Maspalomas ?
Le prix moyen d’une location à Maspalomas est de 93 € par nuit. Cette location est 72 € au-dessus de la moyenne.
Le stationnement est-il inclus dans ce hôtel ?
Oui, le parking est répertorié comme un équipement pour Kumara Serenoa by Lopesan Hotels. Pour plus d’informations, nous vous recommandons de contacter l’établissement pour savoir où vous garer.
Y a-t-il une piscine dans ce hôtel ?
Oui, Kumara Serenoa by Lopesan Hotels comporte une piscine. Bonne baignade !
La location Kumara Serenoa by Lopesan Hotels accepte-t-elle les animaux ?
Malheureusement, ce hôtel n'est pas adapté aux animaux de compagnie. Essayez de refaire une recherche et filtrez pour "Animaux autorisés".
Quels équipements offre Kumara Serenoa by Lopesan Hotels?
Nous avons trouvé 9 équipements pour cette location. Cela inclut piscine, climatisation, internet/wi-fi, parking et blanchisserie.
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