The staff were great and went above & beyond to make our stay enjoyable, but the property needs an upgrade!

excellent hotel, wonderfull staff

I didn’t like the service and I didn’t like maintenance of the place.

Hotel in general is old and needs renovations. hotel reception asked for a marriage certificate and almost not let us check in. by the way I came with my wife and 2 kids and we live in Barcelona as per our ID'S. Hotel still chose to make a big deal about demanding marriage certificate.

You feel you’re always watched by the security guard. Breakfast dining area outside had many bees causing trouble. Very rude security guards.

Very nice hotel , rooms are great, the property has many activities from atv’s on the beach to zip line, horse back riding , go karts. Good hotel but the service at the coffee shops or restaurants aren’t so good

The stuff are not the move specially The reception (hind) not professional at all

It was extremely enjoyable and comfortable.

Food and service was terrible. You feel like you are trapped in there. Overcharge her for everything. We heard the same feedback from so many people after we came back. Never again.

Amazing hotel, staff amazing, rooms fabulous, 11 great restaurants highest quality food and activities from archery horse riding to golf...football... I havectravelled and stayed in more than u0 countries... this is simply the best!

on the restaurant on the property and were overcharged since they had two menus which one had a sticker with another price. We were charged 6 dollars for a small bowl of rice. The children with us were very hungry still since the food was terrible. The portions were very small and the price was very high. We talked to the server and they said they could not adjust the ticket. We left there walking to the hotel and planned on getting food for ourselves and mainly the children. We walked into 3 restaurants next to the lobby and were told the kitchen was closed but, they were still serving alcohol. I also, walked into the Casino to order food to take to the room for the kids but, were told we could not take food outside the casino. We were told to order room service from our room. We went to our room and tried to call the room service and guest service twice and it kept giving us a busy signal and no one answered. My 13 yr old daughter went to sleep very hungry. We went and spoke to a manager the next day and we were told they would make sure we would not have any other issues and they would look into this and get back with us. They never did. That same day we had dinner at a restaurant next to the lobby. We ordered food and one of our guest members did not receive her food until we done eating.They had no food available after 11pm and it is too far from a outside restaurant. They had liquor and casino available 24/7. We were not happy at all. Managers did nothing.

Excellent location of this wonderful resort. The hotel was clean and services were very good. Access to the beach was easy and employees helpful and making our stay very enjoyable. However price of food and drinks rather high for Morocco.

It's definitely far from a 5 star Moroccan rating, it doesn't even come close to that rating. The resort is big for the local standard, the rooms are pretty much two decades old, uncomfy beds, fridges not working, barely one and half towel for us and kids; we showed up on Monday -Wed after a major holiday (not recommended), we were told most restaurants were closed and only one option available when we arrived, their Tuesday night buffet was disaster, their breakfast was the only consistent good experience. The resort has unique amenities that we don't see often from horseback riding, Zipline, ATVs on the beach, surfclub and more, all of which were never mentioned at check-in along with absence of any welcome at arrival. The app which they recommended never worked and when we complained the response was very disappointing. We heard management was changing which may be the reason for the weak service and the bad value.

Super

Scenic, quiet

R a s

Excellent

I absolutely love Mazagan. It is my happy place. Everything is just magical and wonderful about this unique resort. The real gem and heart of the resort are the staff. The hospitality, kindness are just out of this world. From reception to dining to room service to housekeeping to beach staff to luggage service, they are all superbly fantastic! Thank you for making my stay so magical 🙏

The staff went above and beyond. Will come back

Spacieuse area good hotels piscine ocean is nice also service perfect thansk f El Mehdi for breakfast area

Wonderful Beach Resort with plenty of amenities. Great pool, beach, and fantastic restaurants.

Chef Hieham was delightful and so hospitable!

We really enjoyed our stay in this beautiful resort ❤️

Two major issues with this property - we arrived and this property was almost completely closed down. The pools were drained, all the beach facilities were closed, They had very limited food options. The Spa was not full staffed, and the activities were shut down. We were given no prior information or warning of this. The second issue was we paid for the Family suite, listed as the largest ocean front suite on the property. We paid a lot for this room and what we received was 2 adjoining hotel rooms that they claimed was a suite. It was not nearly as large or nice as advertised. The property seemed nice enough if it was actually functional and the staff was nice, but made ZERO effort to make up for amy issues we had.

The staff are great, always available to do do anything that would make your stay even better

Nice week away pre christmas. Hotel very quiet, pools too cold to swim as not heated so guess most people stay away. Outside temp was 16-18 degrees. Just played golf most days, course was very good, really enjoyed it and hardly anyone on it either . A la carte restaurants were excellent, buffet breakfast was fine. Buffet evening meal was average. Lots of activities for kids. All the staff were very pleasant and professional. Aicha was our maid and she was excellent, very thorough. Overall had a really nice time, would happily go again, hard to fault.

Unfortunately the hotel doesn’t live up to a 5* resort. We had many issues throughout the stay which were addressed during the stay, however impacted the overall stay. The two biggest issues are the condition of the rooms which are getting very dated. Our suite didn’t have working electricity on the terrace (Terrace Suite). Our second room the locks on the doors (key fobs) stopped working during the stay which led to our room being accessible to all. The positive would be the staff in the restaurants and the cleaning staff. They were very nice and helpful.

Rooms need renovation and they need to place more towels, soap I think this’s my last time to the area as the facility is way expensive compared to the standard and services provided

One of the most beautiful hotels I’ve been in with excellent restaurants with lots of assortment of places to eat. The place is huge, so you can never feel crowded, and the place has so many activities to do you will never be bored.

Nice

While the property is gorgeous and the food and dining are delicious, the service provided by the staff was top notch. The staff, in addition to always being incredibly friendly, would remember your name, breakfast preferences (i.e. your drinks would be at your table immediately after you went to the breakfast buffet), waiters and waitresses were extremely attentive, and the housekeeping staff did a great job (I left my clean clothes outside my suitcase and when I got back from the beach, all of them were refolded). I highly recommend this resort.

Love this experience , personnel available and friendly it is worth it