good view

The property definitely delivers on its view and serenity promises. The funicular to the bottom of the hill and back up is kinda fun, too. On the other hand, the service is ... idiosyncratic. They had a couple of large groups come for supper, and so the kitchen decided to not take any supper reservations from guests staying there, even for a small family and given the difficulties of finding alternative eating arrangements (none nearby). Didn't even try to accommodate - just SOL guys! Restaurant menu looked great, though we didn't have a chance to taste it. Breakfast doesn't become available until 800 am (at least at the end of April when we were there), which will be disruptive for travellers who prefer an early start to their day.

Amazing location and amazing people. And don’t miss the breakfast in the hotel .

Great hotel with friendly staff and pretty good clean rooms and facilities as well. The view is superb from this hotel.

Nice view

For starters the hotel has no means of transportation. Even for a well connected country like Swiss, this hotel doesn’t have a proper transport. If you do not own your own car, there is no public transport. Uber or any other cab is the only alternative. Hotels.com maps are misleading too in this instance. The room was the tiniest room I have ever stayed at. No elevator, which is okay and expected at hotels in Europe. But the bedroom was so tiny I couldn’t open up a check in bag fully. The bathrooms were tiny. The hotel has a restaurant with a good view and the ratings are all for the restaurant and not for the hotel - accommodation. May be try the food but not a great place to stay. The attendant at check in was arrogant The attendant at check out was sweet.

Ok

Fantastic view from our upgrade room with view and outdoor patio at restaurant. Free parking with easy access to building. Downside is no elevator, so carrying luggage up flights of stairs was very challenging. No air conditioning in room, there was a portable fan, could benefit from a ceiling fan to distribute air better, windows had to be left open and thus invited mosquitoes indoors.

Beautiful views and lovely dining facility and patio

Stayed here for one night as a stopover driving to Italy. The views from the hotel are breathtaking. However the hotel I would say is in need of some upgrading. We were on the 2nd floor - no lift. Staff were polite but not very smiley. We paid over £500 for 2 rooms, which even in Switzerland was expensive for the quality of accommodation. The restaurant was way too expensive so we went down into Kriens for our evening meal. The EV car charger in the hotel car park was handy and simple to use.

We stayed in room 22 for one night on our way from Zurich to Interlaken and would very happily have stayed longer. The staff could not have been more lovely and the room was simple but had everything we needed including an INCREDIBLE view. The room had a small balcony, a separate hall and a big jacuzzi bath! Breakfast was again simple but delicious - croissants, cheeses, breads, meats, fruit, cereal, etc and you can request eggs - these were eggcelent as was the coffee. The staff made us more coffee to go. There were stairs to our room (no lift) but only a couple of floors up so no problem. There is fruit around for you to help yourself to and coffee on the room. Shower was also good and bed comfortable. Would definitely recommend!

Very friendly staffs

With an amazing view over Lucerne and the mountains, this hotel was worth the extra effort to get up and down the hill each day. The trails and buses to Lucerne and Kriens were great. The room itself and the hotel staff were so nice and helpful.

Quiet location on top of a hill, with great surrounding views. Room was clean and good-sized for 2. Very friendly and professional staff. Great restaurant (we had breakfast & lunch)

I was really looking forward to staying here during our time in Switzerland. However, it was just ok. The hotel is far from everything so you have to have a car to get here. The room was fine and the balcony was large and had a great view. What we didn't appreciate was the lack of organization with the staff. When I asked for a converter for the electric plugs I was told that it costs CHF 20. The next day I asked a different staff person and was told it was only a deposit that would be removed from my bill when I returned it. We also found the staff to be totally disorganized at breakfast. No one asked if we wanted coffee or if we wanted to order eggs. We had to go and find them and ask multiple times. The breakfast "buffet" was pitiful. For the price they charge they should be ashamed. Out of 9 hotels that we stayed at this was the most disappointing.

Enjoyed three nights with wonderful views of Pilatus and all of Lucerne. Breakfast with eggs as you like, icecream break in the afternoon and a delicious supper meal.. what more can I say... expect exceptional.

Beautiful location and view. Everything was perfect!

beautiful view and easy parking

Stunning view

Staff was super friendly and helpful! Room was very clean and we had a great view of Lucerne! Kind of far from Lucerne but the hotel was perfect for what we needed and we would recommend this hotel!

The place is great, but getting to and from it is very difficult. I would not recommend it to anyone who has luggage or is without a car because transportation is very difficult, especially after 5pm when the train cart stops working, otherwise everything else is fantastic.

The service was really poor. There were no one in reception at the morning, and they even did not booked a taxi for us even after the promise.

Phenomenal views

Beautiful views, fresh country air

Excellent location for walks and hikes, only a 15 minute drive to the Lake and has beautiful views.

Place is located outside of Lucerne, but a lovely location looking out over the city and lake. Staff was awesome and took excellent care of us. Would definitely go back.

Place is located outside of Lucerne, but a lovely location looking out over the city and lake. Staff was awesome and took excellent care of us. Would definitely go back.

The staff is very helpful and friendly!

The view and having a private balcony to enjoy it was awesome.

Great stay. Location is right next to the Alpine Panorama trail. The patio is fantastic for Apero. There were no mini ponies on site like in the photo. The staff was wonerful. I would recommend having a car because taking transit to the hotel is a little complicated, but still do-able.

We had a great time. The main pros were: The breakfast is well worth the 15 CHF. We arrived after checkin times and the process was super easy. The room was large and clean and had a fantastic view of the lake. Sunrises and sunsets were beautiful. The dinner and music entertainers were also great, good atmosphere. For the cons (there aren’t many): It’s a bit difficult to get to if you plan to be out past 17:00, but we managed a taxi from the bus station (20CHF). The Sonnenberg bahn stops at 17:30, and the city bus also. The only way up past dinner is to walk or taxi. Other than that the only other complaint is due to the mixup for our room. But this is more a hotels.com issue. Their description shows a balcony but there is no balcony with the room option they have. We arrived thinking we had a balcony but we did not (even though our hotels.com reservation showed one). They do have balcony rooms, just not the one that was available on hotels.com apparently. Nevertheless, we had an amazing stay and would definitely stay here again. Highly recommend.

We had a great time. The main pros were:The breakfast is well worth the 15 CHF. We arrived after checkin times and the process was super easy.The room was large and clean and had a fantastic view of the lake. Sunrises and sunsets were beautiful. The dinner and music entertainers were also great, good atmosphere. For the cons (there aren’t many):It’s a bit difficult to get to if you plan to be out past 17:00, but we managed a taxi from the bus station (20CHF). The Sonnenberg bahn stops at 17:30, and the city bus also. The only way up past dinner is to walk or taxi. Other than that the only other complaint is due to the mixup for our room. But this is more a hotels.com issue. Their description shows a balcony but there is no balcony with the room option they have. We arrived thinking we had a balcony but we did not (even though our hotels.com reservation showed one). They do have balcony rooms, just not the one that was available on hotels.com apparently.Nevertheless, we had an amazing stay and would definitely stay here again. Highly recommend.