Near to airportBut hotel is old need renouvationPayment by expedia not recived by hotel may due no good comunication

Convinient location and good service for the price

it is a run down hotel - African 3*, most staff is friendly but incompetent,rooms are clean, but in terrible conditions

it is a run down hotel - African 3*, most staff is friendly but incompetent, rooms are clean, but in terrible conditions

Clean room and very friendly staff. Nice to have pool and gym. Breakfast is good value. Internet was fast. Location is very good. However the state of disrepair of the rooms was disappointing (balcony doors would not lock in two Different rooms, the safes did not work in either room, and the television reception was barely useable). Overall I would stay here again if the price was below that of neighboring hotels which offer better amenities and nicer lobby environments.

Clean room and very friendly staff. Nice to have pool and gym. Breakfast is good value. Internet was fast. Location is very good. However the state of disrepair of the rooms was disappointing (balcony doors would not lock in two Different rooms, the safes did not work in either room, and the television reception was barely useable). Overall I would stay here again if the price was below that of neighboring hotels which offer better amenities and nicer lobby environments.

The hotel staff isn’t really know what they are doing

There is a construction site just in front and the hotel interior can get noisy too, with loud music playing from the lobby and doors banging.

There is a construction site just in front and the hotel interior can get noisy too, with loud music playing from the lobby and doors banging.

This is definitely NOT a 5-star hotel. Maybe a 3. I don’t understand in what way they rate themselves as 5. The service was slow and inadequate (they constantly forgot to put utensils in the dining room or to even take our orders properly). The staff is unprofessional and lacks simple logic (they forgot to call our shuttle bus to the airport, forgot to send in room service, offered spa that didn’t work...). The rooms are not cleaned properly (dirty towels are not replaced, sheets aren’t changed, floor isn’t cleaned...). The food is just so so (The breakfast buffet is tasteless for the most part). Overall, it was a very disappointing stay. For the price you pay, this is inadmissible. Bad management all around. I’m surprised they haven’t been sued for using the name Intercontinental since they are not part of that chain. They’re giving that hotel a very bad name.

Pictures misrepresented the property, lack of water clogged sink

Was quick but nice

Absolutely horrible experience. Misleading to be a brand name hotel. No affiliation with the ihg properties. Hotel is old and rundown. Definitely not a 5star. No hot water and the bedsheets had a horrible smell. Will not recommend this hotel!

Først stay at Intercontinental Addis Ababa. Nice lobby and rooftop pool. But very worn and torn room and bathroom at 3rd floor. Not a 5star level at all. The electricity at the gym were not present, which affected the use of threadmill, stepmachines etc., and the hotel didnt have any generator backup. Again not a 5star lever.

The problem is rather the government, or say the management of the society. There are so many strange regulations in that country, but not so much effort to raise the level of service and cleanness

The problem is rather the government, or say the management of the society. There are so many strange regulations in that country, but not so much effort to raise the level of service and cleanness

We booked the hotel, thinking it was a part of the Intercontinental Hotel chain. It is not. While the lobby looked fairly nice, the room was very worn out, the restaurant didn't have many things on the menu, and it was an overall disappointment to what we expected.

This was a horrific hotel. After arriving at 11:30pm, I arrived with a group and they told us that they had overbooked the hotel and had to bus us somewhere else. There was no choice in this and no warning. They bused us to an even worse hotel that didn't feel safe and was less quality that what we had paid for. The hotel is horribly mismanaged and touts itself as a 5 star hotel. Then they had a problem with the booking when I tried to check out. I had already paid but they had no record of me paying. I had to argue with reception for 45 minutes for them to finally realize that I had paid and check me out. The hotel rooms were dirty, the wifi never worked, the food made most of my colleagues sick, but the worst part was being forced to stay in a hotel that was even worse and not receiving any compensation. I would not recommend this hotel if you want a reliable room. Also, it is NOT part of the intercontinental chain.

This was a horrific hotel. After arriving at 11:30pm, I arrived with a group and they told us that they had overbooked the hotel and had to bus us somewhere else. There was no choice in this and no warning. They bused us to an even worse hotel that didn't feel safe and was less quality that what we had paid for. The hotel is horribly mismanaged and touts itself as a 5 star hotel. Then they had a problem with the booking when I tried to check out. I had already paid but they had no record of me paying. I had to argue with reception for 45 minutes for them to finally realize that I had paid and check me out. The hotel rooms were dirty, the wifi never worked, the food made most of my colleagues sick, but the worst part was being forced to stay in a hotel that was even worse and not receiving any compensation. I would not recommend this hotel if you want a reliable room. Also, it is NOT part of the intercontinental chain.

Overall the stay was good, the bed was very hard which was not a good night’s sleep. But the breakfast buffet was great, service was great, good WiFi which is always hard to find in Ethiopia.

Overall the stay was good, the bed was very hard which was not a good night’s sleep. But the breakfast buffet was great, service was great, good WiFi which is always hard to find in Ethiopia.

The service is one of the worst I have experienced in recent time, it took the front desk staff over one hour thirty minutes to confirm my booking and assign a room to me. I ordered for food, it too over 2 hours after several reminders for the food to be brought to my room and another 1hr for the waiter to bring the bill for me to sign, banging my door when I had already slept with my experience in Adis ababa I do not think I will ever stay in any intercontinental hotel again.

The stay was awesome. Comfortable hotel and good food. General manager took time to introduce himself and offer to help if we needed any assistance.

The stay was awesome. Comfortable hotel and good food. General manager took time to introduce himself and offer to help if we needed any assistance.

The WI-FI connexion was not operational during the night. It w&as fixed by the IT person the following morning

1st room was terrible. Couldnt get in with the key card. The manual key they gave me jammed. The door handle fell off and the internet didnt work. The 2nd room I had was much better. Everything worked. Restaurant food was nice. Good friendly staff, though not everything on the menu was available and other times additional items were forgotten. Pool was great and being open to 10pm was a real bonus when you have a busy work schedule. If anything this hotel needs a bit of cash spent to repair some of the tired facilities.

1st room was terrible. Couldnt get in with the key card. The manual key they gave me jammed. The door handle fell off and the internet didnt work. The 2nd room I had was much better. Everything worked. Restaurant food was nice. Good friendly staff, though not everything on the menu was available and other times additional items were forgotten. Pool was great and being open to 10pm was a real bonus when you have a busy work schedule. If anything this hotel needs a bit of cash spent to repair some of the tired facilities.

1st room was terrible. Couldn't get in with the key card. The manual key they gave me jammed. The door handle fell off and the internet didn't work. The 2nd room I had was much better. Everything worked. Restaurant food was nice. Good friendly staff, though not everything on the menu was available and other times additional items were forgotten. Pool was great and being open to 10pm was a real bonus when you have a busy work schedule. If anything this hotel needs a bit of cash spent to repair some of the tired facilities.

hotel was nice, clean and good location. Only issues for us as a family is that the swimming pool needs to be upgraded, very old, and dated and water wasn't great quality. The tiled area around the pool is so, so dangerous as it has normal tiles that once wet are a complete death trap and accident waiting to happen as we found out as our 8 year old son had a horrendous slip and fall, causing bruising to his back and bottom and a massive lump on his head. Food was good, however, bar waiting staff would manage matters better if they used note pads when taking food and drinks orders. Staff at breakfast were excellent every single day as were the concierge and front of house staff. Overall the hotel needs to take some time and do some much needed maintenance works , especially to the pool area as this could be a fantastic spot to enjoy your stay even more, (we did on 3 other days visit Capitol Hotel in Addis Ababa, which had a fantastic pool area with attendants on hand all day too). Hopefully the intercontinental will do some upgrade works very soon as I would love to return again. The bathroom in our corner suite was very run down and needs to be upgraded to maintain a 4/5 star rating for this hotel

hotel was nice, clean and good location. Only issues for us as a family is that the swimming pool needs to be upgraded, very old, and dated and water wasnt great quality. The tiled area around the pool is so, so dangerous as it has normal tiles that once wet are a complete death trap and accident waiting to happen as we found out as our 8 year old son had a horrendous slip and fall, causing bruising to his back and bottom and a massive lump on his head.Food was good, however, bar waiting staff would manage matters better if they used note pads when taking food and drinks orders. Staff at breakfast were excellent every single day as were the concierge and front of house staff. Overall the hotel needs to take some time and do some much needed maintenance works , especially to the pool area as this could be a fantastic spot to enjoy your stay even more, (we did on 3 other days visit Capitol Hotel in Addis Ababa, which had a fantastic pool area with attendants on hand all day too). Hopefully the intercontinental will do some upgrade works very soon as I would love to return again. The bathroom in our corner suite was very run down and needs to be upgraded to maintain a 4/5 star rating for this hotel

Very nice hotel. Room service was often a bit cold but staff was very helpful.

Place was clean and decent, but really felt cheated with the name. I did last minute booking for business trip and was fooled by the "Intercontinental" and Five stars hotel advertisement. Not really sure that Expedia should carry hotels that infringe on trademarks in the hotel business. Not a bad hotel for a 3 stars place, but definitely expensive for what you get. Rooms are good size, but dated, carpet looked old and not clean, bathroom was standard. Breakfast was standard, not bad but not nice.