Property and staff we excellent. The bed was very uncomfortable.

Most likely worst hotel experience. During check in the reception forgot to scan the passport and we had to deliver 2 times in the middle of the night passport. The guy had extremely bad attitude. I asked what is his name and he refused to tell me. After I asked is that the service that should be in 5 star hotel. He blaned that they were understaffed and no apology. Room was in different building and the alley seriously looked very poor. Other cons: No free water, Room was dirty (not like it bothered but worth a mention as the overal experience was bad) Alot of hidden fees, if the called a taxi they charges 35€ by just calling. Friend ordered double portion lasagne from room service total 66€ from normal big portion. The 5 star is a joke, avoid

Booked 3 suites for 3 nights TERRIBLE TERRIBLE, This hotel use to be my favourite location wise and service. This stay was basically the front desk staff trying to make everything hectic and unpleasant. Housekeeping was filthy, leaving cleaning items in the room , not changing the bedding which had a tanning oil stain. Towels smelt like it was washed in a kitchen. Unbleached, with spots on the corners. In addition they had us pay for parking for 6 hours although the duty manager informed me a day earlier that he won't charge as I am a regular resident. At check out I was served with a rude, disrespectful bigot that made it her duty to override the managers decision as she wanted to charge me initially until the duty manager waived it. As he wasnt available on check out she kept ranting and raised her voice infront of the people checking in which shocked the prospective residents and said " you signed a contract at check in , if you dont know how to read that your problem, you can afford it so pay it. Which Is true i did sign out of good faith as this wasn't my first time staying at this hotel. All in all , this hotel needs to train those new staff members the real meaning of hospitality. Continuing this manner will definitely ruin the hotels reputation as word of mouth and reviews are what intices booking a particular hotel, and myself and all my friends and family will surely not recommend this hotel to anyone.

Small rooms, no coffee machine in the room. Over priced for what it is.

Very nice building and room

Great location, excellent staff and comfortable rooms.

Thank you for a wonderful stay

The hotel is walkable from the train station The staff was very friendly The room was very clean and bed was very comfortable. The hotel is in walkable to many restaurants and to the ferry landing. The morning buffet was very good with plenty of options. I would stay here again

Great location.

Nice hotel. Very modern, clean and comfortable. Staff are very nice. I had an attic room, which had a big soaker bath tub, but no shower (this was the only draw back in my view). I would stay here again, though maybe in a room with a shower

We stayed in the Spa Wing, so i only speak for that portion of the hotel. Room was large, spacious, well decorated. Great private patio. Beautiful hallways, lobby, outdoor area. Service was perfect. Insisted on carrying luggage, parking the car. Excellent drink service in the gorgeous lobby. Front desk was super courteous and hard working. Great people work here. They are doing something right! Just a beautiful place and perfect location a block front the harbor and the basilica. I would stay here before going anywhere else in Rapallo or Portofino. Critiques: lovely spa. They charge 25 Euros per person. Steep but their rooms are inexpensive as a result. So pay for what you use. I respect that. My real critique is the spa, which includes the gym, is only open from 12-8pm. This.may be because of staff shortages. I don't know. But it is unacceptable. Subtract a star for that.

We stayed in the Spa Wing, so i only speak for that portion of the hotel. Room was large, spacious, well decorated. Great private patio. Beautiful hallways, lobby, outdoor area. Service was perfect. Insisted on carrying luggage, parking the car. Excellent drink service in the gorgeous lobby. Front desk was super courteous and hard working. Great people work here. They are doing something right! Just a beautiful place and perfect location a block front the harbor and the basilica. I would stay here before going anywhere else in Rapallo or Portofino. Critiques: lovely spa. They charge 25 Euros per person. Steep but their rooms are inexpensive as a result. So pay for what you use. I respect that. My real critique is the spa, which includes the gym, is only open from 12-8pm. This.may be because of staff shortages. I don't know. But it is unacceptable. Subtract a star for that.

Marvelous experience, we came for couple days and it was wonderful .The staff is very helpful, polite and professional. The hotel itself is very modern and the installations are clean and we'll look after.We requested to upgrade our room to one with terrace and they helped us with it.The location is perfect to walk everywhere.Will definitely recommend and repeat.

Marvelous experience, we came for couple days and it was wonderful . The staff is very helpful, polite and professional. The hotel itself is very modern and the installations are clean and we'll look after. We requested to upgrade our room to one with terrace and they helped us with it. The location is perfect to walk everywhere. Will definitely recommend and repeat.

Great location. Central and quiet. Not too big. Staff was great. Liked everything about it.

Recently renovated and located just a block from the water, this was a nice stop for our visit to Santa Margherita. The staff was vey pleasant and helpful and offered great guidance for our visit. We were located in the new Spa rooms which are clean and quiet (they are off the back). Hotel is well situated for getting to the restaurants and waterfront. Use of the Spa/pool is a substantial additional charge (per person/not room) so be sure to figure that into your rate.

The hotel looked and felt brand new. The location was a little “urban” surrounded by properties and overlooked, however it was only a 2 minute walk to the sea frontThe hotel staff were very helpful and extremely friendly We had a massage at the spa and it rated as one of the best we had had

It’s new nice and clean downside was we were in the attic and there is no shower but tub... however, I hit my head up when I stood up coz I forget that I was in an attic otherwise everything else was great

The hotel looked and felt brand new. The location was a little “urban” surrounded by properties and overlooked, however it was only a 2 minute walk to the sea front The hotel staff were very helpful and extremely friendly We had a massage at the spa and it rated as one of the best we had had

Room was small and without any windows -- only a skylight. Elevator did not go to our floor, requiring us to drag suitcases up the final flight of stairs. Insufficient power outlets. But buffet breakfast was good and, overall, the property is good. Just avoid rooms on the fifth floor.

Sleek property and a comfortable room, with a nice fitness room, super friendly staff, and a great location near the heart of Santa Margherita.

Sleek property and a comfortable room, with a nice fitness room, super friendly staff, and a great location near the heart of Santa Margherita.

The location was perfect only about a 2 minute walk to both the train station and the town area. The balcony was nice and spacious it was nice to relax in the hot tub with a drink after exploring the area. It is a very modern chic hotel. The only negative thing I would say is that the shower is tiny and the walls are thin so you can hear your neighbors and people walking in the hallway.

The hotel was fine but our room was terrible. We unknowingly booked the attic room which had no windows, no shower and no elevator access. When we said something to the front desk, they were extremely unfriendly and unaccommodating. Overall a bad experience.

This is a hotel in the centre of town which is meant to be 5 star but had no link to any hotel which is near the water’s edge to enable sit in the sun by the seafront. Very disappointing. Furthermore It has a spa only access from the hotel is to go outside the building and walk around the corner for about 100 yards. The size of the pool is small by any standards. Rooms SIze was OK but showers very small. We requested the radiator to be put on in the evening to dry our towels so we would not have damp towels in the morning. This could not be done nor did they offer us fresh towels. This is not five star service either.

This is a hotel in the centre of town which is meant to be 5 star but had no link to any hotel which is near the water’s edge to enable sit in the sun by the seafront. Very disappointing.Furthermore It has a spa only access from the hotel is to go outside the building and walk around the corner for about 100 yards. The size of the pool is small by any standards.Rooms SIze was OK but showers very small. We requested the radiator to be put on in the evening to dry our towels so we would not have damp towels in the morning. This could not be done nor did they offer us fresh towels. This is not five star service either.

Great choice with attentive and exceptional service

Great choice with attentive and exceptional service

The hotel did not really have a pool unless you are small children

Stayed 2 nights at this hotel. Rooms were modern with a fab bathroom but shower went everywhere. Breakfast was good and restaurant service was superb. Our only gripe is the indoor pool - there was a charge for hotel guests to use it!!! Went to the beach instead. Clean, well located and suited us

Stayed 2 nights at this hotel. Rooms were modern with a fab bathroom but shower went everywhere. Breakfast was good and restaurant service was superb. Our only gripe is the indoor pool - there was a charge for hotel guests to use it!!! Went to the beach instead.Clean, well located and suited us

Great location, modern hotel and friendly staff but some language barriers