Mildew amd mold as there was no working fan in the bathroom. Floor drains weren't working well and there was water all over the floor...and that made the floors slick/ dangerous.

great place to stay

I booked two nights, July 4-5, Thursday and Friday. Friday morning, I went to front desk to ask if I could switch to another room, because my current room was too small, my husband and I couldn’t work together. The bathroom door can’t be closed, and the closet door can’t be closed either. The lady was friendly and said no problem! I told her I wanted a room with a sofa, and I would like to pay for the difference. I asked how much the difference was, she said $20. I said no problem. She asked me to check out my current room and she would give me a new room, and I asked if I had to wait until 15:00 to check in again, she said no, she had an available room now. After that, she spent a long time to making me a membership, actually I don’t want it if I know it cost me so long time standing in the front des. She asked my credit card again, and I gave her, I thought she wanted to charge the new room deposit, but when I asked her if that was for the room deposit, she said I booked only one night online! I showed her my booking confirmation, she just said it’s weird again and again, and I waited for almost one hour, she said the money would be returned in several business days. However, nothing happened! I left a message with the hotel, the GM sent me an email and said she would return my money, but after several days, nothing happened. When I sent email to ask her, no response! Now, July 26, I saw the small deposit $40 was released, but the extra room fee $200 wasn’t returned.

Easy in and out for east coast road trip from NE to PHL

minor complaints. Lobby and public areas were very chilly. Breakfast items heavy on sugary foods, no plain yogurt or cottage cheese even cereals were heavily sweetened. Facility, rooms and beds very comfortable

Air conditioner in the room was not easy to use and therefore the room was uncomfortable when sleeping at night. Checked in at Midnight so didn’t have a chance to speak to the staff about looking at it and fixing it.

This was the perfect staycation for my husband and I. This location is very clean and the would’ve been kid friendly if the kids came with us. The staff was amazing and very informative. They all had top tier customer service skills! Thank you all so much and keep up the great work!

Hotel authority should know, kid lives pool. Very disappointed pool was out of order. It looks like they kept it for a while.