The staff was very friendly and attentive to my needs.

The rooms are dated and dark in lighting. Showers are narrow. Carpet in hallway was stained in places. Not Hilton quality.

Unfortunately our stay was delayed a day due to a family medical emergency. We ended up in a handicapp room, which we did not need, so our shower was 3’x3’, little vanity space.. What if someone else needed that rm, just like I never use handicap parking spots. Bed was horrific, very uncomfortable & thought it was break as it creaked & cracked every time we moved.. Felt like I was 80 years old after a night of no sleep, I’m 48. Some sort of “hellspawn” birds were above our room on the roof we could hear the entire time. I know that’s nature & not really controllable. Our only “special requests” was to have extra pillows; we put that under special instructions upon reserving room & mentioned it again upon checking in. I had to call front desk shortly before 8pm to get them. Lastly, talked to front desks, Franklin, abt issues & he wanted to talk the next morning to make it “right”, conveniently he was gone at 6:30am when we went down for breakfast. We tried Hilton to upgrade from Marriott, boy did we make a mistake.

Awesome

I love this hotel! I stay here whenever i am visiting my boys in college or moving them into college. I love that you are pet friendly ♥️

Very nice property. Would recommend.

All of the staff that I ran into was very friendly and helpful. The room was nice and the bed was comfortable. Thank you!

Convenient location

Place was clean and nice, just the beds were uncomfortable.

Great food for breakfast!

After an allegedly cleaned room, I later found a party under my bad which consisted of a stash of empty bottles and a used condom. What does it tell you about cleaning services there?

This was one of the nicest chain hotels I have stayed in. My disappointment was with check-in and accessibility. Let's start woth check-in. We arrived to the hotel before check-in time to let them know we were in the area. We left to eat and came back at check-in time, which is 3 pm. We had to wait another hour and a half for our room to be cleaned. We were comped breakfast for the next morning after prompting for compensation sonce we had to wait on them. Also, I use a walker. When we finally get to our room, I cannot open the door because it is too heavy for me to push open with my walker. Luckily I wasn't traveling alone, but I shouldn't need an able-bodied person to open an "accessible" room. The room appeared clean and tidy. Nothing special. The bathroom did have a roll-in shower as we requested. The bathroom flooring outside of the shower was slick when wet. Basically from an accessibility stand point, this room tried but did not meet expectations for a safe trip. Thank goodness I do not travel alone.

We frequently lodge here in Cary. Check in was challenging w/ room readiness Desk Staff responded quickly and relocated an alternate room. Thank you all.

I was in room 414 we had issues with bad squeaking every move we made the bed made noise … worst experience I had with Hilton Hardly no sleep

We had a very plumbing issue but was resolved immediately

Clean hotel , friendly staff

The staff was very friendly and responsive. I was there with my toddler. I asked for a late check out and couldn't get one due to the hotel not having cleaning staff. My son and I ended up in the car until our flight. However, great experience overall.

Nice place. Friendly staff.

Great front desk, the hotel is nice, the room was great, we enjoyed our stay and our breakfast. If we are ever in the area again, we would definitely stay again.

Staff was very friendly, rooms were very accommodating. Would highly recommend.

I liked the stand alone shower vs tub/shower combo. Out of hair conditioner & bed was too noisy.

It was amazing! Staff was friendly and very helpful. Beautiful hotel and the room was clean and updated. Will definitely stay there again.

Staff was excellent . Rooms very clean . Just wished there was an outdoor pool but they did have a restaurant and I four pool and lots of snacks, food, and drinks to choose from .

Overall good stay, but they missed servicing my room one day. Otherwise, hotel has very nice rooms, lobby, amenities. Good location too.

Quick trip for a concert. The room was clean and cool when we arrived. The beds were comfortable. The shower in the bathroom had enough pressure. Would stay again.

I was with my daughter for the women’s NCAA finals. The hotel was beautiful. The rooms were clean and the price was fantastic.

N/a

Having to pay 14.00 ea for breakfast ( no discounts for seniors)plus the bathroom doors slam hard, and i heard everyone around me all night. Also popped into shower and found out shampoo was empty. Plus no hot tub like the one in Woodbridge va. Disappointed waempryinto

Pretty good hotel and location. Deciding what was for dinner was easy since there were plenty of options nearby.

C

The staff at the Hilton Garden Inn were very polite and the property was very clean.

Great location to PNC arena and other venues. Staff was friendly and courteous and the facilities were lovely. Room was clean and the beds were comfortable.