Not as expected for 5 star hotel. It was clean but not like 5 star. It is old they need to take care of the rooms give a color take care of the wood. My girlfriend used hair condition and she said it was horrible. I saw the rating is low, I saw people complaining about service, for me service was okay. Main thing was the room that I didn’t like at all the room I booked looked like it has garden view but the picture is misleading they have garden stickers on the windows and a railing inside the room and no balcony. And when I open the window I see pole for electric wires. So right away I went to lobby and upgraded both my rooms 600 baht per room. Pullman was same price if plus 600 next time I stay there. The Seaview room (upgraded room) was nice but still the condition of the room not satisfying for a 5 star hotel also the conditioner was horrible. But the view for the new room was nice and the facilities are okay and they have a private beach too. Mainly I would say my problem was the room that was not maintained well enough. And the garden view that is not garden view.

Although I was here on my own this hotel appears excellent for families, with children happily building sandcastles on the small sandy beach. I appreciated the choice of sunbathing by the sea or by the pool. I was happy to be outside of the main Pattaya centre and liked being in a family-friendly resort. There are lots of nice touches - from the free drink when you arrive to the cookies provided in the room. The level of service is high and I would happily come here again!

What a beautifully designed hotel!!! So many details in the architecture capture the quality of this hotel. Our sea facing room was luxurious and felt like a London exclusive dwelling.The hotel is right on the beach. Good food. Really nice service.

What a beautifully designed hotel!!! So many details in the architecture capture the quality of this hotel. Our sea facing room was luxurious and felt like a London exclusive dwelling.The hotel is right on the beach. Good food. Really nice service.

We loved our stay! We stayed Christmas Eve and day, everything was amazing. They had a wonderful Christmas dinner, the rooms were clean, room service was great, the massage service was exceptional. The only thing I have to say is they advertised A “Spa” but they only had massage service by the pool. Either way, they still had a ton of amenities. Buffet breakfast was top knotch, the gym was pretty good. It was out of the way, but it’s Pattaya. Also it was on a private beach which is what we wanted, we didn’t care about going out.

We loved our stay! We stayed Christmas Eve and day, everything was amazing. They had a wonderful Christmas dinner, the rooms were clean, room service was great, the massage service was exceptional. The only thing I have to say is they advertised A “Spa” but they only had massage service by the pool. Either way, they still had a ton of amenities. Buffet breakfast was top knotch, the gym was pretty good. It was out of the way, but it’s Pattaya. Also it was on a private beach which is what we wanted, we didn’t care about going out.

Everything is excellent. Good service Good view Good break fast and Good facilities

The beach at the resort was a bit less scenic than we hoped because of the roped off area for swimming, you also cannot walk along the beach very far due to rocks. The actual hotel was great, especially infinity pool (& pool bar) overlooking the beach. Shuttle to a few parts of the city but not exactly where we wanted/needed to go. Location was quiet but made getting around difficult.

The beach at the resort was a bit less scenic than we hoped because of the roped off area for swimming, you also cannot walk along the beach very far due to rocks. The actual hotel was great, especially infinity pool (& pool bar) overlooking the beach. Shuttle to a few parts of the city but not exactly where we wanted/needed to go. Location was quiet but made getting around difficult.

Good hotel

Never come back bigs in the room bad smell

Overall a nice place to stay for guests who look for beachfront, quiet and yet with modern facilities. The room is spacious 41 sq.m. with two queen size beds, very comfortable to sleep in.

Good hotel. Private beach. nice staff room is OK. not so good cause the balcony not clean.

This hotel is definitely not 5 star. It has obviously not been cared for properly since the photos were taken and I would not recommend it. Check in was rushed and nothing was explained properly so I had to seek out answers throughout my stay. The staff were adequate but when I asked questions (like where is breakfast held) it was as if I was a bother. The facilities left a lot to be desired, the door to my room didn't open properly unless you gave it a serious shove and the bathroom flooded because the shower drain was partially blocked. I couldn't have a bath either because it was not clean and the sink drain was broken. The pools are not blue, the bottom has gone a weird brown and while it is purely cosmetic it is not inviting. The location is great if you want to be away from the craziness of Pattaya and the private beach is nice, but for a "5 star" hotel to not run a shuttle bus to the main area is ridiculous. They do offer a shuttle every 2 hours only to the main road from where they tell you to get a local bus into town. They will call you a taxi (or ute) that costs 250-300thb to get into town.

This hotel is definitely not 5 star. It has obviously not been cared for properly since the photos were taken and I would not recommend it. Check in was rushed and nothing was explained properly so I had to seek out answers throughout my stay. The staff were adequate but when I asked questions (like where is breakfast held) it was as if I was a bother. The facilities left a lot to be desired, the door to my room didnt open properly unless you gave it a serious shove and the bathroom flooded because the shower drain was partially blocked. I couldnt have a bath either because it was not clean and the sink drain was broken. The pools are not blue, the bottom has gone a weird brown and while it is purely cosmetic it is not inviting.The location is great if you want to be away from the craziness of Pattaya and the private beach is nice, but for a 5 star hotel to not run a shuttle bus to the main area is ridiculous. They do offer a shuttle every 2 hours only to the main road from where they tell you to get a local bus into town. They will call you a taxi (or ute) that costs 250-300thb to get into town.

The hotel is located way out ..which has both pluses and minuses. Pluses include a quieter beachfront and some awesome sea views. But it is located far away from the downtown hub of Pattaya. Wish they had a half hourly or at least an hourly bus-service to the main road (even if it is request-based) instead of the current once in 2 hours. Would go a long away in improving accessibility. Breakfast spread is decent, but their hall cant accomodate all the guests esp on a weekend and it means a long trudge from your seat to the buffet esp if u cant find space in the main hall. hope they find a more elegant solution to this. Vegetarian options are highly ltd, and the lack of easy commute to downtown is a BIG negative, I would advice Indian vegetarian fellow travellers to either travel with ready-to-eats if u want a peaceful beach in Pattaya itself or give this hotel a miss. It must be said however that the hotel staff did try their level best to try and give us a vegetarian meal of pizzas, pasta and Phad Thai. Appreciate their efforts. Must add that We had a great time on the beachfront and the pool.

The hotel is located way out ..which has both pluses and minuses. Pluses include a quieter beachfront and some awesome sea views. But it is located far away from the downtown hub of Pattaya. Wish they had a half hourly or at least an hourly bus-service to the main road (even if it is request-based) instead of the current once in 2 hours. Would go a long away in improving accessibility.Breakfast spread is decent, but their hall cant accomodate all the guests esp on a weekend and it means a long trudge from your seat to the buffet esp if u cant find space in the main hall. hope they find a more elegant solution to this.Vegetarian options are highly ltd, and the lack of easy commute to downtown is a BIG negative, I would advice Indian vegetarian fellow travellers to either travel with ready-to-eats if u want a peaceful beach in Pattaya itself or give this hotel a miss.It must be said however that the hotel staff did try their level best to try and give us a vegetarian meal of pizzas, pasta and Phad Thai. Appreciate their efforts.Must add that We had a great time on the beachfront and the pool.

Check in staff not so much English and quite rude. Front desk not much assistance when trying to order a surprise cake or room service breakfast to surprise my partner. Pools are dirty. Rooms are not soundproof. The saving grace was Twilight bar and restaurant. Staff are amazing up there

Room is not ready fior check in so the hotel upgrade a new room at about 15-20 min. But the unexpected for 5 stars is these, at the next day at around 9 am someone (propably room service or maid) just come into my room towards my bed. Sorry, she said and left the room. I reported this to frontdesk and I got only” very sorry” I did too, I’m sorry that I choose this hotel

We (3 family with 6 adults and 6 kids) have a 3 days 2 nights stay here. We make the booking via Booking.com and the check in progress is rather slow (about 30 min), perhaps it is due to their system. I have given my booking details to the desk staff not less than 2 times. The design of the hotel is great. I love the old school retro design. We have a pool view + beach view room. Superb. No complain. Balcony is spacious.Majority of the staffs are friendly and polite.The warm water system of the long bath is complicated. Notes : a) The beach is clean but it isnt long enough. The sand isnt fine enough.b) You need a transport to travel to Pattaya Town.

We (3 family with 6 adults and 6 kids) have a 3 days 2 nights stay here. We make the booking via Booking.com and the check in progress is rather slow (about 30 min), perhaps it is due to their system. I have given my booking details to the desk staff not less than 2 times. The design of the hotel is great. I love the old school retro design. We have a pool view + beach view room. Superb. No complain. Balcony is spacious.Majority of the staffs are friendly and polite.The warm water system of the long bath is complicated. Notes : a) The beach is clean but it isnt long enough. The sand isnt fine enough.b) You need a transport to travel to Pattaya Town.

We (3 family with 6 adults and 6 kids) have a 3 days 2 nights stay here. We make the booking via Booking.com and the check in progress is rather slow (about 30 min), perhaps it is due to their system. I have given my booking details to the desk staff not less than 2 times. The design of the hotel is great. I love the old school retro design. We have a pool view + beach view room. Superb. No complain. Balcony is spacious. Majority of the staffs are friendly and polite. The warm water system of the long bath is complicated. Notes : a) The beach is clean but it isn't long enough. The sand isn't fine enough. b) You need a transport to travel to Pattaya Town.

Its far away from city center, hotel beach and swimming pool in terrible condition. Pool bar staff shows aggression

Its far away from city center, hotel beach and swimming pool in terrible condition. Pool bar staff shows aggression

โรงแรมห้องพักสวย แต่น้ำร้อนร้อนช้า กิจกรรมของโรงแรมมีเป็นเวลา ถ้าไม่ได้ดูตารางมาก่อนก็ไม่สามารถมาเล่นกิจกรรมได้ทัน อยากให้มีกิจกรรมตลอดทั้งวันมากกว่า

This hotel is definitely not a 5 star and hard to believe that it's really Novotel. The superior room given was terrible. The water from the tap was very weak and there was not enough water to flush the toilet. After complaining we were moved to another superior room with Ok water flow but there was a smell from the toilet. In the morning when I used the toilet for number 2 for the first time, there was obstruction. I called both room service and front desk more than 4 times but there was no one came to fix it. At the end we needed to use the toilet at the lobby. There was water leaking from the air conditioner both in the bathroom and in front of the room door. The room floor was always soaked with water which made me nearly fall down when I woke up! Upon checking out we did raise the issues again but the only thing I got was an apology! I asked to talk to the front desk manager and they asked me to talk to an assist manager. She took down the note and told me that they would address the issue accordingly to the management team and contact me on the following day and I also left my name. It's now been about a week and there has been no one contact me at all. The beach was dirty and the swimming pool was very small which was always super crowded where you could hardly swim. The breakfast does not have much variety with very so so quality. The superior room is the worst I have ever seen with no window nor ventilation. We will definitely never come back here again.

This hotel is definitely not a 5 star and hard to believe that it's really Novotel. The superior room given was terrible. The water from the tap was very weak and there was not enough water to flush the toilet. After complaining we were moved to another superior room with Ok water flow but there was a smell from the toilet. In the morning when I used the toilet for number 2 for the first time, there was obstruction. I called both room service and front desk more than 4 times but there was no one came to fix it. At the end we needed to use the toilet at the lobby. There was water leaking from the air conditioner both in the bathroom and in front of the room door. The room floor was always soaked with water which made me nearly fall down when I woke up! Upon checking out we did raise the issues again but the only thing I got was an apology! I asked to talk to the front desk manager and they asked me to talk to an assist manager. She took down the note and told me that they would address the issue accordingly to the management team and contact me on the following day and I also left my name. It's now been about a week and there has been no one contact me at all. The beach was dirty and the swimming pool was very small which was always super crowded where you could hardly swim. The breakfast does not have much variety with very so so quality. The superior room is the worst I have ever seen with no window nor ventilation. We will definitely never come back here again.

Booking 2 night stay 1 breakfast..poor nothing..room air cond.noisy..no managment..bbq fish buffet..no fish..880b..the staff not care the customer..shower..mud..carpet bedroom..sand nail hair..under bed..orrible...i tell somebody responsable fb..him the say only sorry..the manager come back monday...so???? The sale this hotel 5*... maybe is 3..expensive and very fare to central..300b for a car..not regular taxy..call from the hotel..like a mafia...my opinion...? Need very urgent a new manager.

We arrived early and the front desk host offer us an early check in. The room is ready soon after we wander down to the beach, pools and restaurant for a quick look and a few photos. The breakfast is nice. Though the beach is reachable by adjacent properties, the hotel has private lounging area with security guard.The hotel has free shuttle to the closest main road every 2 hours. If missed, its a 20-30 mins walk.

We arrived early and the front desk host offer us an early check in. The room is ready soon after we wander down to the beach, pools and restaurant for a quick look and a few photos. The breakfast is nice. Though the beach is reachable by adjacent properties, the hotel has private lounging area with security guard. The hotel has free shuttle to the closest main road every 2 hours. If missed, it's a 20-30 mins walk.

WIFI not working in the bedroom during all our 3 days stay.

Not centrally located, but in Pattaya, this kind of hotel is the correct place to stay.