One of the best places I have stayed in a long time

RUDE AND UNPROFESSIONAL STAFF THAT SHOULD NOT WORK IN THE SERVICE INDUSTRY. YOU HAVE BEEN WARNED.

Breakfast was ok. Nothing great

The young lady that checked us in was welcoming, and made our initial experience pleasant. We stayed for two day, in a suite with the plan to spend time in the room. Unfortunately, the cable did not work 90% of the time we were at the hotel. The bedding also did not stay on the bed. The AC unit in our room was also not pushing out much cold air. We adjusted the temperature several times. Breakfast was enjoyable, and they did a good job of straightening up our room for our 2nd day. Overall the experience was a disappointment though.

The room was okay. For a hotel on the expensive end in Emporia there should be more attention to detail. The torn shower curtain could easily be replaced. I checked out early and received a voicemail saying I left quite a bit of luggage in my room. They were going to charge me for another night. I called and the person said I was in room 227. I said I was in 327 and I have my stuff. He proceeded to disagree and say I was in 227 and they were charging me. I said I was on the third floor. He disagreed with me. You ride the elevator multiple times you generally remember what button you push. I think he missed a very important aspect of customer service. I started to drive back over there and received another call admitting to there error. You don’t get to cover up a condescending attitude with a simple apology and ‘have a nice day’. The situation was ugly. I imagine the people staying multiple nights in 227 might have a complaint as well. This was horrible customer service. Skip this hotel.

Overpriced but decent room

Staff was very friendly and room was nice and clean.

Great hospitality clean rooms, really friendly to the cyclists. Early breakfast was soooo nice on race day. Thank you.

The hotel was close to restaurants, shopping, and the freeway. Very clean hotel. Great staff.

Very convenient to things in Emporia.

Pool was ice cold definitely don’t recommend!!!!

The concierge, Kathy was great! Clean and comfortable rooms.

Nice

Very friendly people staff

At this Holiday Inn Express, the decor and finishes are showing their age. Bathroom floor tile grout is deteriorating. Stains on carpeting….especially in public areas. Light bulbs in bedside lamps did not match. One was a 3000K and other was 4000 or 5000K so there was this mix of yellowish incandescent and harsh blue-white lighting. Mattress is a coil-spring with not much of a pillow top. I had a backache after about 4 hours in bed. Young lady at the front desk was very polite and courteous.

Great place for a quick stay while traveling

Everything was smooth. Breakfast was just fine.

The room we were put on was pretty loud. But overall a good experience.

No complaints all good

The beds were very good and comfortable The gal at the check-in was great too - very friendly. I stay there for the good breakfast.

I booked 2 days. Arrived and was told there were no “keys” available and had to have a particular gentleman walk me to my room. This same gentleman later told me there was no key’s available for my stay and every time I left and returned I’d have to ask to be let I go my paid for room. I left and went to another HI down on El Dorado the road and had wonderful service and experience. Will stop in El Dorado again should I get that way.

Love how pet friendly this hotel is! Our suite was wonderful and clean. The staff was very helpful. Nice breakfast and easy parking. The air conditioner in our room was really quiet too. The blackout curtains let us sleep in late. Highly recommend!

Hotel is not totally updated, but very serviceable. First floor rooms are noisy-right up against the parking lots. Great breakfast!

Great location for the disc golf fans.

Not bad so far

Great for the price

We had multiple issues with our stay. Our room did not have any TV service so it was a long night trying to entertain our daughter who generally watches tv to fall asleep to. We were unable to charge our phones as none of the outlets worked. Front desk staff was notified and was told to call the following week to speak to a manager. I called and spoke to a manager today and was notified that nothing could be done since I booked the hotel room through a 3rd party.

Staff was helpful and friendly. Have stayed here several times. ALways good experience

If you want a roomy place to stay, this is it. The room was twice as big as a regular hotel room. Instead of the usual coffee maker it had a keurig.we had a king size bed and a pull out couch. The room also had a table and two chairs, a desk and there was still lots of room. Everything was clean, the staff was super friendly and the buffet breakfast was delicious!

Was really nice! Did have a pool but no hot tub or suana :”( but that’s okay cause my room had a tub! Everything you could possibly need is 4-8 minutes away, super convenient

Everything was exactly what I needed after a long drive

Room had trash in it. Dust ruffle. In bed filthy and torn. HUGE open rip in window shade. Lots of no dusting or vacuuming. I was appalled and felt dirty after the stay. Bathroom ok but shower curtain needs replacing. Do they clean anymore? Quite frankly I’m not sure the beds were changed. Breakfast ladies tried very hard with what they have. Bless them. Management looked quite vacant in the eyes. They’re for state basketball tournament and it was the only bad thing on an otherwise perfect trip from Nebraska where I truly hope Holiday Inn Express has not sunk to this level of disrepair and neglect. The desk leg was broken and the desk chair seat upholstery shredded! But the trash ! Oh my, this surely can’t be happening, Toto!!!!