The room we were given was overpriced and very dirty. We decided not to extend our stay another night & they threatened to call the police.

The breakfast and the service at the breakfast area have to improve a lot. No bread, no fruit, no eggs. The area wasn’t clean.

The gentleman at the front desk was really nice, our room was perfect and the location was great…next to shops and food. We will stay again.

Great hotel!! Excellent staff!! Assistant manager Jennifer was very helpful! Will always stay here when we're in Bloomington.

Excellent facility. Clean and comfortable .

When I booked the room on Expedia it was advertised as handicapped accessible. When arrived at the facility, I asked if the room was handicapped accessible. I was assured that it was. IT WAS NOT! There was a walk in shower, but no seat in the shower, no hand rails in the entire room. Fortunately, I was there to assist my spouse, or it would have been impossible for her to get into the bathroom and back out again. Expedia and this facility need to review what handicapped accessible means.

Bathroom ceiling light did not work, towels bar by bathroom sink was broken and missing, there was a coffee make but there was no pot. There seemed to be only one staff member taking care of breakfast and he couldn't keep up. When we went to breakfast, there was very little selection. The trash can was overflowing. They need more staff to keep breakfast running smoothly.

I traveled and strayed here with three kids. The experience while there was OK. The hotel room was a two bedroom suite that we stayed in. Unfortunately it wasn’t very clean, and the garbage‘s were still full from the people that had stayed in the room before us. Gross! But.. the biggest problem has been since we have left! I have been charged twice for the same room and I have not been there. Still waiting on a refund, if you’re going to stay here, keep a close eye on your accounts

The Expedia listing says hot tub there is no hot tub. The on-site breakfast was missing a lot of stuff. Make your own pancake was there but no batter. Missing fruit and other items.

The staff here is excellent and does their best to make our stay the best. We had some small issues that were handled immediately. I will definitely stay here again.

I have been wanting to make this review earlier but I'd lost confidence that they would put my money back on my card when I paid cash in the morning. You'll understand why once you read my review. Also I must add I didnt complain during any of this because it was a trip for the kids and we wanted them to have a good time. We arrived everything seemed good. We stayed on New Years Eve. We went to our room and started putting things away and in walks the general assitant manager (I believe her title was) Yes she used her key and walks in our room. She says oh sorry I thought this room empty. Then the toilet paper roll was pretty much all used. The closet rod looked like it had never been cleaned. It was dusty in the room and we pulled out the couch for the kids right before midnight and a big blood stain on the mattress. I didn't feel comfortable even calling downstairs and didn't want to freak the kids out because they were already weirded out that our room was barged into when we first got there. Then next morning we go to check out. I'm standing in the lobby (it's during breakfast hours) 830 I belive the time was and I see legs in the door of the office behind the front desk but no one is coming to greet me. My husband goes outside doors open and still nothing. I look and AGM is sleeping in a chair in the room right behind the lobby. I'm talking to the kids and still nothing. kids go out side door opens still nothing. Kids come back door opens still nothing. I had to wake h

We waited a half hour for anyone to show up to the front desk to check in, it looks like they have either no cleaning staff, a terrible cleaning staff and lack of a vacuum. All the floors in the entry and rest of the hotel had garbage and debris on it. The room would have been great except for the fact it hadn't been cleaned. peanut butter ( I hope ) on the remote, it looks like someone spit or blew their nose on the kitchen chairs, same on the bathroom mirrors and switches. It was pretty odd. This hotel could be really a great place if they could figure these simple things out. Definetly not worth $350.00 for all this. I would have rather stayed at a Red Roof Inn. I would expect this from them

We were awaken to the fire alarm going off at 6:30 am. The lobby was flooding and it was chaotic!! I need a refund or something! On Christmas Day!!??

The stay was great, i asked for a first floor room two days before i arrived. But didn't get it. But other than that it was good 👍

This is a very nice hotel. Would stay there agaain.

Great hotel. Very clean. Nice hotel breakfast. Pool & hot tub were clean. Most of the staff was very helpful

Very nice hotel, however, I’m very dissatisfied with the $100 pet fee for one night which I incorrectly thought was $25. The front desk also charged my credit card for an entire stay even though I booked with Hotels.com. I notified the hotel & they said they would remove the charge & apologized but refused to compensate for the error although I asked if they could comp half the pet fee. Very nice hotel, but I will not stay here again.

Newly refurbished, this eight year old hotel looks brand new. Everything is in tip top condition and perfectly clean. The front desk staff were accommodating for a late check- in and went around looking down all the hallways to bring back luggage carts for us, as people had not returned them after use. Wish we could stay longer.

Property was amazing. Breakfast options were limited and often did NOT meet the crowd that was present. Other than that ... facility was beautiful and accommodated our needs very well!

No working heat..complaint filed. This is where I always stay but this last time I was greatly disappointed. The front desk offered additional blankets but I was still cold. The rooms are becoming dated so not worth what they are asking.

Clean

Room was a bit dated but clean and the beds were comfortable

Most of the things in my room where broken, lights shower head and stove top

Everything was top notch

Ive stayed here before and it was really great. However, my last stay was less than acceptable. The first night, i found a box of opened cheese its in the hotel cabinets. We're still in the middle of a pandemic and i was very concerned about the cleanliness of my hotel. When I went down the next morning to discuss my concern with the hotel staff, they did nothing for me. The hotel manager simply apologized and thats it. He tried to comp me for a night as a way to smooth it over, but couldn't since I booked through Expedia. Not only was i not comped, no housekeepers were sent to my room to give it a once over for cleanliness. Also, several items in the room were broken. The toilet roll hanger was barely hanging on, the table was broken, and the kitchen sink was leaking.

Ive stayed here before and it was really great.However, my last stay was less than acceptable. The first night, i found a box of opened cheese its in the hotel cabinets. We're still in the middle of a pandemic and i was very concerned about the cleanliness of my hotel.When I went down the next morning to discuss my concern with the hotel staff, they did nothing for me. The hotel manager simply apologized and thats it. He tried to comp me for a night as a way to smooth it over, but couldn't since I booked through Expedia. Not only was i not comped, no housekeepers were sent to my room to give it a once over for cleanliness.Also, several items in the room were broken. The toilet roll hanger was barely hanging on, the table was broken, and the kitchen sink was leaking.

I was rented a room that was not available at check out. I had to wait until 7:00 at night.

Everything was great!

Loved the rooms full fridge stove and even dish washer and the fire place really made the rooms unique.

Wish the pool was open - that was not in their control. The room was awesome - plenty of space and very clean.

Wish the pool was open - that was not in their control. The room was awesome - plenty of space and very clean.

Great night and comfortable room. Plenty of space, and great breakfast. Staff were incredibly friendly and helpful. Thank you!!