Staff were really helpful

The food in the hotel was delicious, there was a lot of choice and the service was also very good. Our bathroom in the room was a bit run down (shower head in the shower, rails were yellow, towel rail unstable). In addition, the light in the room started to flicker after a while. The hotel staff were generally friendly but our requests were often immediately denied. We asked something a few times and rarely received a response without asking again. We would have liked the staff to be more friendly and helpful. The loungers by the pool were also occupied with towels all day from 6 a.m. onwards, something that should be avoided. Unfortunately, the pool didn't smell very clean so we couldn't use it.

Checking in was a horrible experience , getting there after driving a couple of hours then they wouldn’t take our American id they wanted our passport instead which we didn’t have on us we don’t travel around carrying our passport just not a great experience overall

Well for a highly rated all inclusive resort it failed miserably, first of, no people working the front of the hotel, no one to help you with luggage, nothing, second of all they have a strict dress code for the restaurant and property but allow people to be naked by the pool (literally), then the hotel has very out dated decor, no air conditoning most of the place, and doesn't offer much at all, huge hotel and alot of rooms but offer two extremely small pools, weren't able to enjoy really anything in this place, i booked based of reviews and regretted the decision immediately....

We had a lovely time at the hotel- the staff were all so accommodating, kind and friendly. The food was delicious and there was an abundance of it. Just a couple of reservations: - our room was on the furat floor, road side, just by the entrance of the restaurant Safran. The noise from the staff was very loud up until gone midnight and when they smoke, it went into our room. - the space around the pool is limited. We were fine as we stayed in the shady area, under the trees, but the sunbeds around the pool were so close to the edge, that when you actually swam to the edge, you were faced (literally) with the feet of the people on the sunloungers, which wasnt very pleasant!

Very nice hotel with all facilities. Food is good (international orientated, not only Marrocan). People are very nice and helpfull.

Lovely hotel, was very clean with spacious rooms. Lots of activities to participate in if you wanted to, but no pressure if you wanted to sit back and chill. Food was great and there was plenty of cocktail choices in each of the different bars which were all part of the all inclusive.

Excellent hotel with outstanding staff. Mohammed in the main bar and Mohammed in the main/fountain bar and Mustapher in the pool bar were all brilliant. They always made sure we had a drink and they couldn’t have done more for us. They were all very friendly and happy.Rachida kept our room extremely clean and lovely and was really walk and welcoming. The whole hotel is clean and well maintained, the food and drinks offer is good. Very close to central Marrakesh. I would highly recommend this hotel

A great time here, only 4 nights to allow us to chill before going home. Special mention for Mustafa who worked in the pool bar. That guy just never seemed to stop working.

Excellent stay and the staff are amazing. A special shout out to Mustafa. A gentleman and went above and beyond for us.

Loved this hotel. The staff was so kind and the food is amazing! Such an easy walk to the Medina as well.

An outstanding holiday. Stayed 4th - 9th June. Staff are exceptionally welcoming and helpful. Food was delicious and varied. Visits were good value for money - balloon ride, souks tour, palaces tour, camel safari and on site hammam massage. Hotel was spotless with plenty of sun beds and varied activities and entertainment throughout the day and evening. A very enjoyable visit and highly recommended as place to stay when visiting Marrakesh

The hotel staff were all friendly, helpful and efficient, particularly in the bars and dining room. Food choices were varied and always fresh options and the a la carte was lovely. Would definitely recommend this hotel for a blend of poolside relaxation and easy access to the centre of Marrakech.

The hotel is in a great location for exploring the city. It’s surprisingly close to the hustle and bustle, but very peaceful. The main pool has music/some activities like aqua fit. The smaller relaxation pool was much more to our taste. There’s a gym and daily fitness activities. The main restaurant was nice, but buffet style which got a bit repetitive after 6 days. There is one other restaurant, which was lovely, but had limited access. The spa was shut for a few days during our visit, which wasn’t communicated well and caused some frustration, as we had booked treatments. We got a room upgrade on check in, with a swim up pool. The room was lovely, but unfortunately the pool itself was a bit dirty, compared to the main two. Night time activities were ok, but a little loud if you didn’t want to stay up late (midnight ish). Food is served at specific times and isn’t available around the clock. Snacks are limited and it’s the usual cheap local spirits in the drinks. Wine was nice. It stopped us over drinking/eating though! Hygiene is good - with hand sanitiser around the hotel. We did get upset stomachs though, but nothing major. I guess overall the hotel would be comparable with a 4 star in some places such as the USA/big Asian cities (Bangkok), but we had a good time and would go back.

It's difficult to be objective about our stay as both my daughter and I were quite ill. We didn't get off to a great start on arrival as we had requested a twin bedded room - I had emailed the hotel twice to make this clear - and once we'd arrived in our room with a king-size bed, we pointed this out again and were told that there are no twin bedded rooms in the hotel. This really should be made clear on their website! We noticed signs around the pool areas, saying that the reserving of sunbeds with towels was strictly forbidden only to find on our first morning that every bed was reserved with towels! It was a struggle each day to find a free sunbed somewhere in the hotel grounds. The food was plentiful but with very few veggie options and after we became so ill, we didn't eat in the restaurant again. We found the near constant music around the pool and the nightly entertainment quite invasive to what was supposed to be a chilled and relaxing holiday. As nice as the hotel and the staff are - especially our lovely housekeeping lady Rashida, I'm afraid I wouldn't recommend staying here.

What can I say ? Absolutely fantastic hotel

There was nothing not to like about this property,it had everything you could have wanted and more. Food was great & excellent variety,always different every day. All areas very clean and gardens manicured. As for all the staff,they do so much for you,you don't lift a finger,and anything is no trouble at all. A definate return is on the cards for next year.

I asked for high room not given from booking The room we were in the shower room needed regrouping there was mold The room was below sky bar there was noise All night and even in the day time.

A really nice hotel with all the amenities you can imagine. Close to the old part of Marrakech. The food is absolutely amazing! Everyone in the staff is very friendly and helpful from support person to the top chef. I absolutely give my best recommendations.

Excellent hotel Great staff, great location, lots of food choices. Highly recommend. Would return

Everything was great!

This hotel has great installations, great food and the staff always making your time special.

Holiday Reps were amazing! Welcoming, inclusive and engaging. Wished I’d gotten their names but thank them for having my partner take part in their reggae night.

Beautiful hotel, great service , amazing staff. Best location for all inclusive in Marrakesh. Highly recommended.

Thoroughly enjoyed our week here. 5 minute walk to the old town for markets, restaurants etc. vibrant and full of life. Food in the hotel was great for an all inclusive. Staff were helpful, rooms were great too. 5 stars all round.

Excellent location; probably one of the best for an all-inclusive resort. Despite being right in the middle of the city, the resort is so peaceful and quiet. The staff couldn't do enough to make our experience wonderful - reception staff, bar staff, waiters and housekeeping. All should be commended. Could not have asked for more for a mini-break.

Very well looked after by all staff. All were very friendly and certainly go out their way to help visitors. Esp bar staff. Very clean and tidy place, with regular cleaning crews going about their business. Food was brilliant with so much choice to cater for every need. Couldn’t falter our stay of 5 nights.

This property was a huge disappointment, firstly the average age of all guests is about 60 years old! My friend and I in our 30s often made jokes that we were in an old people’s home! The lobby areas of the hotel even had an awful smell to it, the day we left they put on some incense and that dramatically helped but before that it was horrendous! The rooms are very clean and new looking but extremely tight, the food is ok but needless to say I wouldn’t book this place again!

Just returned from a fantastic five night stay at this hotel. The room was great. The food was amazing - lots of choices at the buffet and we had a lovely meal in the a la carte restaurant too. Nothing was too much for the staff and everyone was very friendly. The hotel is a short walk to the main square but once in the hotel and grounds it is very peaceful. I would definitely return.

We picked this hotel as we wanted to be able t relax and also enjoy the sights of Marrakesh. The location was brilliant...a 10 minute walk to the main square and about the same to the souks. You could easily get a cab from outside the hotel for further afield sights. The food was excellent with so much choice. The pool area was very relaxed and easy to get beds. They have a no save policy which customers adhered to. The staff were very friendly and helpful and all seemed to really get along with each other which made for a fantastic hotel vibe. Absolutely recommend.

Amazing staff and really good food and drink for all inclusive .We were there for valentines they went above and beyond with the decorations the food everyone got a red rose the whole theme was amazing !

Fantastic location, very peaceful with lovely garden and heated swimming pool. Great food