Beautiful hotel but they delay your check out until someone goes to the room to check it. It is strange and that is the reasons I might be looking for other options.

I recently had the pleasure of staying at The Portales Hotel in Chinandega, Nicaragua, and I can’t recommend it highly enough! From the moment we arrived, the welcoming atmosphere and outstanding service made us feel like we were part of a family. The pool is absolutely stunning—clean, beautifully designed, and the perfect temperature! It was a fantastic place to relax during the warm days. Breakfast was a highlight of each morning. The all-you-can-eat buffet offered a wide variety of delicious options, and I loved that I could order my eggs cooked exactly how I wanted. Breakfast service from 6 to 11 AM made it easy to enjoy a leisurely start to the day. For lunch and dinner, the culinary offerings were exceptional! I especially recommend trying the salmon with veggies; it was simply phenomenal! Each meal was thoughtfully prepared, and the flavors were incredible. The rooms are perfect for unwinding after a day of exploration. The air conditioning was a blessing, the WiFi was excellent, and the spacious bathrooms with walk-in showers were such a treat. Our room was consistently cleaned, ensuring a comfortable stay. What truly stood out, however, was the amazing staff. From Crishian and Francisco at the bar to the lovely concierge team—Heidy, Lorena, Stephanie, and Milagro—their warm smiles and friendly demeanor made every interaction a joy. Jorge was also fantastic.

Lovely location, great staff And great service Lovely staff will definitely come back.

Overall this is a nice place to stay when compared to other hotels in Chinadega. They have a very good breakfast, It’s quiet and clean, and staff is friendly. However, the internet signal in my room was very poor and my device disconnected frequently from the wifi. Additionally, the internet speed was slow and did not allow me to download pictures messages. Lastly, it is listed that this hotel has a gym and spa and that is no longer accurate. Expedia and Los portales need to update the gym and spa part. In the gym picture it shows a treadmill which is no longer available. What they do have is Pilates classes that are only available to women (this is what the receptionist told me when I asked about the gym).

Always great accommodation in our room. The pool is always clean the staff is great. Breakfast is a good selection of food however they can upgrade the special of the day for the guests like wings, chicken bites, the drinks but in general great place to be 😊

I really enjoyed my stay at the hotel, the staff was very professional and attentive. I will stay again in the near future.

Wow! What a treasure! We will definitely stay here again. The staff, the rooms, the beautiful property…all incredible! The hotel breakfast alone was worth coming back for. Our breakfast server was the best we ever had anywhere. Multiple restaurants within a few minutes walking distance. We are at Dragonfly last night and it was wonderful. The pool at Los Portales is lovely as well! Very impressed!

Very well kept and clean. staff was professional and friendly.