It took me over an hour to check in. I did not have a working remote for my room. Then my TV wouldn't work, because there wasn't a cable box. I asked him to switch me to another room they said they were full. Okay fine, no problem. I said well I really need a TV. If not I feel like I should have gotten some type of discount. He said he could have maintenance come in the next day and look at it. I reminded him that I was leaving in the morning but I would really like a TV for the night. So he said he would go try to find a cable box. He came back with a cable box he finally was able to get my TV working. Which by this time it was after 7:00. I had checked in around 6:00. There is missing front parts to the drawers in the kitchen. There was a roach in the bathroom. I took a picture of it and show the lady the next morning when I checked out and all she did was apologize.

Arrived to find that someone cancelled my booking. Then, had to wait to see if another room was available. After 40 minutes of giving front desk information. The computer "crashed" and I was asked to come back in about an hour or two. THAT, was not good. I return to finally get checked into a room at 7pm. ( intially, I arrived at 4:30) I wish I knew this hotel was an " extended stay" hotel. Never saw those words on the website. The place is located in a very nice area, which made me think the hotel would also be nice. Boy, was I wrong. Run down. People moving out. Marijuana smell. Cigarette stale smoke lingered in my room, the hall. Bed was a platform, unusaual for a hotel and uncomfortable. No food service, breakfast. No amenities what so ever. I was shocked coming from a Hotels.com hotel. Ive always had nice, clean amenity serviced hotels with them. TV didnt work. Young nice man at the front desk had to get a cable to connect it for me! My bathroom smelled like cigarette smoke coming from the sink. Yelling in the hall around 3am. Loud talking outside my window around 1am. Couldnt go back to sleep. That hotel has no business being in that nice area. Its deceptive. I do not recommend anyine staying here, unless you're desperate. Very unpleasant, surprising unknown details that were left out of the description on the web site.

This was a truly terrible experience. The hotel claimed that our reservation was canceled due to overbooking. We hadn’t received any prior communication, but they insisted they had already notified us via email. When I mentioned that I hadn’t received any email and asked to use the Wi-Fi to check my inbox, they even denied me access, saying I wasn’t a hotel guest. In desperation, I went to a nearby McDonald’s to use their Wi-Fi and booked another hotel through their website. Unfortunately, due to the last-minute reservation, we ended up staying at a worse hotel for the same price. I definitely won’t be booking this hotel again.

I made a reservation, and this is the second time that when I arrived, they told me they had no rooms at all and no one to clean for those who had a late checkout. They did not offer to provide any other accommodations. Reservations should not be accepted unless you have rooms available.

There nothing in kitchen to cook with or to eat with. You had to take the towels they provide down to front desk to exhange for new ones. They ask for your license plate number as well as they give a paper to hang in mirror, if that is not visable you will get towed regardless of your license plate.

Stay Away from this WoodS pring Suites - Columbus North! 1. This place is permeated with the smell of skunkweed marijuana. Stinks up your all you cloths, causes you to cough and burns your eyes at times. 2. Half of the lights in the room were burnt out; could hardly see in the sleeping area. 3. In the morning, no hot water in the sink. As I ran the water it started to flow out from under the sink across the floor. 4. In the kitchenette there was a draw missing; just a blank whole. 5. Several large bugs occupied the bathroom when we checked in. We checked out first thing in the morning; cutting our trip short.

I arrived around 1140pm to find that the front desk/check in closes at 11pm. There is no self check in available either. There was a sign hanging beside a phone that says to dial ### for after hours check in. I called 3x but no answer, then the phone rings back. I pick up and am told it's the manager on duty... He looked up my reservation and told me there were no rooms available and he already cancelled the reservation and I would not be charged. However 2 days later I noticed I was charged and called Hotels.com to ask to please get that fixed. It took 4 days total to get the refund. And if course I was not able to search for another room because by the time I left the woodspringit was after midnight.

Booked 2 rooms. Upon arrival was told that we only get one now bc they overbooked. I was never notified of this until we got there to check in. Meanwhile we frantically searched for other hotels but everything was booked. We had no where to go. Suddenly the front desk had a room available. The rooms are dirty, smell like smoke, there is evidence of drug use in the rooms. Needle marks all over, crack pipe burns on different things in the room. In the morning the entire building smelled of pesticide. No breakfest, no hairs dryer, no coffee pot, no ice box, no extra towels or toiletries, blanket stained, fooor filthy. Overall one of the worst hotels we’ve ever stayed in. The photos on the website are extremely deceptive as it must have been taken when the place was first built and never stayed in. Do not recommend.