View hotel excelent and parking car not to far with the lobby, foods excelent with more traditional sources, fast response for staffs and clean and tropical minimalis style for overall hotels

I just realised the rooms are not sound proofing. I was able to hear the small kids in the next rooms run around and cried etc.and in the early morning played with the door bells in their rooms. You also can hear people talk when you are in bathroom. Overall it was not a pleasant experience.

I always stay in this hotel during my trip to Surabaya because the location is in city area and the room is clean & staffs are very friendly. But this time a bit disappointed. 1. I booked the premiere room but the receptionist did not check properly & give us the deluxe room. Luckily I stayed before and ask for change. 2. The bath room drainage is stuck when bathing become flood. Have to call everyday to fix it. 3. On the last night of my stay, my opposite room was smoking and they open the door. It made the smoke go inside the room. My wife had complained and the staff had remind them but after awhile they do the same thing until my wife very suffocated and cant breathe well. We request to change room & the staff act fast & change the room immediately. I'm very glad for the good service otherwise we unable to sleep as it was midnight.

I always stay in this hotel during my trip to Surabaya because the location is in city area and the room is clean & staffs are very friendly.But this time a bit disappointed. 1. I booked the premiere room but the receptionist did not check properly & give us the deluxe room. Luckily I stayed before and ask for change. 2. The bath room drainage is stuck when bathing become flood. Have to call everyday to fix it.3. On the last night of my stay, my opposite room was smoking and they open the door. It made the smoke go inside the room. My wife had complained and the staff had remind them but after awhile they do the same thing until my wife very suffocated and cant breathe well. We request to change room & the staff act fast & change the room immediately. Im very glad for the good service otherwise we unable to sleep as it was midnight.

I always stay in this hotel during my trip to Surabaya because the location is in city area and the room is clean & staffs are very friendly.But this time a bit disappointed. 1. I booked the premiere room but the receptionist did not check properly & give us the deluxe room. Luckily I stayed before and ask for change. 2. The bath room drainage is stuck when bathing become flood. Have to call everyday to fix it.3. On the last night of my stay, my opposite room was smoking and they open the door. It made the smoke go inside the room. My wife had complained and the staff had remind them but after awhile they do the same thing until my wife very suffocated and cant breathe well. We request to change room & the staff act fast & change the room immediately. Im very glad for the good service otherwise we unable to sleep as it was midnight.

The hotel is convenient for you to train station and keep tidy, provide good service. The front desk hotel staff is polite and good arrangement for room check-in service.

We got upgraded into Junior suite without additional charge. Really nice treat from this hotel. This is the 2nd time we stay at the Santika hotel premier Gubeng Surabaya A wide variety of breakfast selection ...

We got upgraded into Junior suite without additional charge. Really nice treat from this hotel. This is the 2nd time we stay at the Santika hotel premier Gubeng Surabaya A wide variety of breakfast selection ...

We enjoyed our stay at Santika, the staff were amazing, especially Kezia at the reception desk. She made sure we were well taken care of. The breakfast selection was exceptional,and staff very pleasant and accommodating. The location was good, close to malls for shopping.Would stay there again if we go back.

We had the junior suite. It was spacious and clean. However the room was not well sound proof. Able to hear TV from next door. The breakfast was catered to more of local delights. There are international delights available but limited. Free Wifi was part of package but the access is weak. Require to log in every now and then.

Nice hotel for staying in Surabaya. Good location, have clean and comfort room.

Clean room. Good breakfast. Ok WiFi

Good quiet room with ok WiFi. Pleasant staff and helpful with breakfast. Happy to make pot of tea. Breakfast could be better for westerners. Bead poor. Nice afternoon snacks and coffee 4-7pm

Comfort stay, nice service and tasty breakfast, recommended for short business trip.

Stayed three nights in July 2017 at the hotel Santika Premiere Gubeng. Rooms are clean and bright. Breakfast has many choices, European,Indonesian and all is presented well, with nice flavours. Staff are helpful and courteous. Would recommend this hotel.

I have stayed at many hotels thru-out Indonesia, hotel Santika exceeds them all in providing a high standard of service and comfort. 4 bottle if water free. I know its a small thing but how many times have u ran out of water at other hotels and woke up dehydrated? Thanks santika!!

Good price, not tipicle cheesey Indonesian standard. Bathroom was nice shower separate and dont have wet bathroom. Good job Santika

There are plenty of restaurants nearby (just beside the hotel) that provide nice food. Hotel breakfast has a wide spread of local and western choices. Hotel staff are friendly. Only thing that could be improved for me personally would be the shower. Bathroom only has a fixed overhead shower head. If prefer if they provided a movable shower head with a hose.