Rooms had lots of spider webs They forget the cleaning tool's in the room They forgot floor mat for shower And in general stains of sofas ...pillows dusty

This was our anniverssary trip and becaiae of it I sent emails to the hotel in advance to avoid facing any inconveniences during our stay. Unfortunately things were not handled properly and our stay was a complete mess. We ended up cancelling our booking and stayed at another hotel. I need to point out that Patricia at reception and Ana the manager on duty that night we checked in were both helpful, understanding and professional. Our check in was extremely long, the room I requested was not the one assigned, the ambience at the lobby when we arrived was terrible, there was who seemed to be a sexual worker sitting at the lobby being loud and disrespectful, at the elevator we saw a guy who came down to welcome an escort. That was our welcome. The first room was on the Exchange tower which seems to be undergoing construction, the room was dusty, not properly cleaned, there were stains in the sink, it was a nightmare, so much that we couldn't stay that night and had to come down to reception with our luggage (it was around 1 am) we wanted and obviously wanted to cancel the booking, I walked to 2 other hotels nearby but unfortunately they were fully booked and the next check in time was that day at 3 pm. We ended up staying at the W in another room they gave us but because of the disgusting experience we had the first day we left and had to look for another place which was annoying, disturbing and irritating.

The elevator to my room (only one to that side of the building) was broken for 2 days. Luckily I am able to walk stairs. But if someone was not able to do so, how would they be expected to get to their room. For this quality hotel, I find that unacceptable.

Rooms were not up to par but the staff was amazing

We had an amazing stay, the Spa is highly recomendable, the rooftop pol is a must ! But most of all the staff is truly professonal and nice ( special thanks to Ana fir her excellent service!

Very small lobby. Ugly rooms. Worst hotel we have stayed in.

nice

Wonderful stay at the W. We booked a corner suite but would NOT book it again. The room was large, strange shape, 3 six inch steps inside the room that made it a toe stubbing, possible trip-and-fall nuisance. The hotel is VERY active, lots of social interaction and party scenes. Dining res are hard to get due to it being very busy.

It’s an ok place to stay.. breakfast is over rated No preference at the restaurant for the guests

Nice and clean

Perfect blend of Modern & Original Structure…. Loved the original ancient building with modernized interior!!! Walkable to all the activities available…

The friendly staff was wonderful. Celine did make our second check in pleasant and the door men were all great! The rooms are small but the whole place was visually pleasing. There was an issue with our room smelling and the ac was on the blink. But the location and restaurants evened it out for us.

The hotel was amazing. We were disappointed from the cleanliness of the city. Probably the best hotel for young to middle aged couple in Amsterdam

Wonderful hotel with a Great location

This is a very nice Hotel Full of small details to enhance your stay. Spacious room, nice architecture, wonderful Terrace Location is exceptional is you want to be in Old Amsterdam

I thought there were balconies in the room,but there arent,the rooftop lounge is not lively as expected even friday and saturday night,maybe htey can make an event for the weekends to make it fuller and livelier

Great

Very small room ! Key was not working all 3 days of stay !

Beautiful and clean

It's a nice Hotel i'll definitely recommend it to family and friends.

We had a fabulous trip- the hotels w lounge on top floor made the trip. It was really a vibe with gorgeous views - had we of not had this… the issues with service would have felt a little heavier… We had issues with our room smelling however , the reception team were fantastic and really did everything they could to resolve the problem within their power to make sure it didn’t ruin our trip - despite a few hiccups we would definately go back thanks to the team that really tried to make things right

Needs updating

The staff was excellent. Especially for check in. Room was just ok.

Tolle Lage - tolles Ambiente - tolle Restaurants

The hotel was great, room was gorgeous but around midnight the club nearby was so loud it kept me up for hours, I should have been warned & offered a room that wouldn't be disturbed. There was also some screaming & shouting outside my room around 5/6am

The service is outstanding! Great location as well. Thanks for a fun stay in Amsterdam!

Close to everything Best hotel in Amsterdam

The 'W' Amsterdam has a great vibe and a great layout. We stayed at the 'Bank' building and the room was quiet, spacious, the bathroom was equipped with a large opened garbage can and not a small non-useful one. This is definitely a hotel that I will be going to again

I had my jacket and AirPod stolen at the W lounge on my 1st night,

Great location, friendly staff

Great and beautiful hotel just behine the palace on dam Square. Clean modern its the old exchange building so amazing architecture. The lounge on floor 6 is beautifull with views on the city. A must stay.

Attentive staff