This was one of the most disappointing experiences encountered. We booked a high quality room for a family of four, but when we got there they stuck us into a really small room. After double checking with our online reservation the manager told us that they had double booked the room!!!! They showed us another room which was unsatisfactory and we finally compromised on two decent rooms. The biggest problem I have about this is that they didn’t tell us about their mistake and just dumped us into a crappy room thinking we wouldn’t say anything. And even though the rooms we finally got were decent, they still needed a good clean and the air con was constantly on and couldn’t be switched off. Also, they didn’t tell us a wedding would be taking place and so at 3 o’clock in the morning we were awoken by the noise of the wedding organisers. It’s a shame, because the resort had potential to be great; there were four outdoor pools, decent food and a nice view. The management and service made the place a big let down. A bit of honesty goes a long way.

This was one of the most disappointing experiences encountered. We booked a high quality room for a family of four, but when we got there they stuck us into a really small room. After double checking with our online reservation the manager told us that they had double booked the room!!!! They showed us another room which was unsatisfactory and we finally compromised on two decent rooms.The biggest problem I have about this is that they didn’t tell us about their mistake and just dumped us into a crappy room thinking we wouldn’t say anything. And even though the rooms we finally got were decent, they still needed a good clean and the air con was constantly on and couldn’t be switched off. Also, they didn’t tell us a wedding would be taking place and so at 3 o’clock in the morning we were awoken by the noise of the wedding organisers.It’s a shame, because the resort had potential to be great; there were four outdoor pools, decent food and a nice view. The management and service made the place a big let down.A bit of honesty goes a long way.

Mosquitoes on the room. No elevator. No running water. Last night we did not stay in the room. Would not come back

The place is a little bit run-down, they need to upgrade and renovate it. Pool were not clear so I am guessing it is not being cleaned regularly. We are situated at the fourth floor and there were a lot of steps to take to get to our room. Its tiring specially when you were with kids. I did asked for a room near the floor so that we dont have to climb up the stairs every now and then but unfortunately, request was not granted. Their service is ok. Some staffs and guards are very accommodating. Food was just ok, the coffee was too bland.

The place is a little bit run-down, they need to upgrade and renovate it. Pool were not clear so I am guessing it is not being cleaned regularly. We are situated at the fourth floor and there were a lot of steps to take to get to our room. It's tiring specially when you were with kids. I did asked for a room near the floor so that we don't have to climb up the stairs every now and then but unfortunately, request was not granted. Their service is ok. Some staffs and guards are very accommodating. Food was just ok, the coffee was too bland.

Couldn't find reservation, room had no TV, AC didn't work, no hairdryer, no elevator, rooms after 6 flights of steps.

Our stay was terrible. I was hoping to find a place to relax but it was a disaster. The suite room that I availed does not have a refrigerator, electric kettle and the hot and cold shower is not functioning. The room cabinets were full of bugs and dirty. The food tasted awful and the service was terrible. The facilities were not well-maintained.The place was dirty. The supposedly reception area was full of trash. We had our check-in at the bar. The service was bad. The resort is mostly stairs. It is more of a hiking place rather than a relaxing resort. Not recommended if you are looking for a perfect getaway of relaxation. This place is a stressful place to stay. Not good for kids.