Some outside areas needed some attention. But over all it was a very nice stay. Will be returning on the future

We stayed for my nephews 5th birthday - went to the Columbus Zoo. The proprty was nice, clean, pool area was clean, they responded quickly to our request for extra towls. Would stay again if we come back.

Modern room with full amenities and super customer service! I accidentally left behind a sundress hanging on a hook on the bathroom door. The next day I called and someone from the front desk checked the room, found my clothing item, saved it for me in a bag marked with my name and room number, and I was able to come pick it up two weeks later. Thank you!

It's a nice hotel and in a decent part of the city. The hotel/room/breakfast were all ok, nothing super special but nothing bad. For the price and the area I was happy with it and was impressed with how quiet it was in the rooms. If I needed to stay in the area again then I would likely stay here.

Plenty of space in a convenient location. Try the Cap City Diner down the street!

Great place

My favorite part was sleeping in the most comfortable bed I've ever laid in. Staff was friendly and breakfast was great with many options

A fantastic hotel with the friendliest staff!

Great experience! Celebrating my 22nd bday!

Smelling is bad

Excellent Service

Very amazing hotel and very affordable for the service and amenities being high quality and hospitable :)

We only stayed for 1 night but the room we had was clean and comfortable. Everything wasn't a hassle and service at the desk and breakfast was very nice.

The breakfast buffet area was spacious but the soft drink machine was out of order.

Friendly staff, clean facility.

We had 3 families stay at this property the night before a 4 mile race in Columbus. We had a nice relaxing evening swimming in the pool and having a small birthday party using the kitchenette to prepare. The breakfast buffet was amazing with hot and cold item and drinks. Staff,especially the manager and buffet staff, were very friendly. We used the sofa bed but did not have any bedding in the room. It meant an additional trip downstairs, but not a problem. Would stay there again. It was within walking distance of OSU.

Front desk personel was more incolved with his phone then his job. Asked multiple times for towels over hour and half for the pool and 3x in that time period and he acted as we were in convincing him.

Not happy

Good place to stay and staff was very nice. Breakfast could use an upgrade but over decent experience.

The staff was some of the friendliest I’ve met. Very accommodating. The woman at the desk was actively noticing little things she could do that would make the party in front of mine as well as my party’s stay easier/more enjoyable. Staff was knowledgeable about the events going on around the area that people were coming in for and were able to make suggestions and have personable small talk with guests about their event. Room was gorgeous and clean, much nicer than anticipated from the photos. Hallways smelled nice, bed was comfortable. Would definitely stay again if we are in the area.

Great weekend stay beds very comfortable staff was great especially Millie (smiley face) breakfast was great also I would stay here again

A

Very friendly staff at checkin. Room very clean and comfortable. Good location to OSU

Excellent stay ,will definitely recommend it!!!

Upon arrival until we left everything was easy, clean and nice.

When we arrived I and my 5 kids (all listed in booking with ages) front desk lady who apparently is also manager and only person they let you talk to took my card had me sign paperwork then verbally attacked me. I was told it was illegal for me to be there with that many people. She got upset about the price I had booked for on hotels.com and said I needed to pay 300 for the night instead of the 127 I had booked and already paid in full. I was absolutely flabbergasted. She then told me there was no room for me and that she was going to call the police if I didn’t show my travel agent badge. Two of my older daughters called the police because of how erratic she became. The other lady at the desk kept apologizing but said she couldn’t do anything because she runs the hotel. The corporate number was covered with the email for the lady who was screaming at me. When hotels.com attempted to call and intervene she told them I had threatened to trash the hotel room which is interesting because I was literally told I wasn’t getting a room. I hadn’t even raised my voice with her or been rude. I didn’t appreciate being told in front of my kids I was doing something illegal by buying a hotel room on hotel.com. And I told her if she didn’t want people to book on third party websites she shouldn’t be on them. Police were very kind and did talk to her about returning any money taken. The officer told me there was a history of receiving calls like this. Go to Marriott across street not here.

Average

room was very nice

Great rooms, beautiful property

Everything is lovely but there is never anyone at the front desk.

Wonderful

The property was updated and clean. The heater in our room went out and the hotel was booked so there were no rooms to switch to but the lady at the front desk found us a hotel room at the hotel across the street.Nice job handling the situation!