I've been frequenting this property for the last 7 years and the condition has been continually deteriorating. It is in bad need of refurbishment/remodeling. The customer service has also become worse over the years. We invited 20 family members to join us for dinner in the main restaurant. The front desk told us that the 6 children were not allowed on the property unless we paid an extra 2,000 pesos ($45 USD). After a few minutes of arguing, we said just add it to our room bill. That was not acceptable. We had to pay the manager in cash. We then waited in the otherwise empty restaurant for 45 minutes and received no service even though there was a bartender and 2 servers watching us from 20 feet away. So we left and went across the street to Harley's Restaurant where we received such great service that we frequented that establishment for the rest of our stay. It looks like we'll have to find a new place to stay in Barretto.

Ok place to stay. A few problems with the room but was offered a room change so that was good. Overall not a bad place close to the beach

All rooms are in poor shape. Every room bed sheets need to be toss out. Pillows need to be toss out. Towel need to be toss out and all need to be replaced. A/C need to be maintain. TVs channels need to be repaired and see they are in good working order. This use to be a nice hotel but now it is on a 2.5 Stars.

TV did not work in Deluxe room. Several spots around the pool were in need of repair.

Nice location need updated but nice stay

Nice location need updated but nice stay

No pne there

This is a BEAUTIFUL location, right on the water. It was quiet. The restaurants and bars in the hotel are nice. The staff is very nice.

Great hotel hest pool in subic bay

This was a lovely hotel in a beautiful location, with kind, friendly staff. Will definitely go back.

Hotel Was Great I Have Stayed Here Many Times Before Thats Why I Always Come Back

Great hotel good staff

This hotel is bad bad bad, their food and drink prices are way out of line and you don’t have a choice because you are not allowed to bring any food or beverage from outside. The rooms on the beach front has broken door locks, the taps are worn and the showers are moldy. Upon checkout I asked my 2 suitcases be collected from the room, when my transport arrived the suitcases were not there. I asked the reception lady what’s happening, she said she forgot. My friend who had traveled with me and prepaid his room left after staying one night only as he was most upset with the condition of his room. Lastly, this entire hotel is in need of a makeover

The hotel room needs many upgrades and repairs there was no black out curtains,terrible water pressure both sliding doors to bathroom and shower were broken.pool and restaurant staff very rude and unfriendly,will never stay there again !

The staff and service was good. The only issue with this hotel is the amount of mosquitoes in the room. Recieved many mosquitoes bites in the 2 days there.

Everything was spectacular and the people were all nice. Just had trouble to exchange money with them but over all 10

Arrived and no towels in the room - got some after asking. Room was tired and in need of refreshing, but the aircon worked. Shower had little pressure and not much hot water. Throughout 3 day stay there were very few pool towels available which was surprising considering how few guests were staying.Many items missing from menu - a board outside the kitchen showed 86 items unavailable, even bananas which is pretty surprising considering the location of the hotel....Insufficient kitchen stsff meant orders took an interminable time to arrive and food was luke warm when it did. Service was poor and staff had to make up excuses for missing items. Hotel management clearly do not care at this branch of the Wild Orchid.

They advertise it to have free breakfast but when you book they take it off, bit misleading. I have emailed hotels.com about this and they said its the hotels responsibility, should at least action it when there is already enough complaint. Wouldnt be using hotels.com again.

Ocean view rooms are by the beach separated from the main bldg which is fine. Restaurant by the beach is good. Beach offers wonderful morning swim on the Philippine Sea. Plenty of water activities offered. Lacking of some finer amenities.... bring your own hair dryer if that’s important to you. There are no water glasses for brushing your teeth but 2 water bottles provided. Adequate for a simply good beach time.

Ocean view rooms are by the beach separated from the main bldg which is fine. Restaurant by the beach is good. Beach offers wonderful morning swim on the Philippine Sea. Plenty of water activities offered. Lacking of some finer amenities.... bring your own hair dryer if that’s important to you. There are no water glasses for brushing your teeth but 2 water bottles provided. Adequate for a simply good beach time.

Overall: Adequate, but serious management issues exist.Good: Room design, porter staff was friendly, pool design was good.Bad: A/C could barely cool room during day, food service was extremely slow (frequently over one hour wait), wait staff said that kitchen was horribly under manned, wait staff inattentive, (many customers yelling and clapping hands to get service), food quality was fair but inconsistent, wifi was extremely slow and often completely inaccessible, staff was unable to provide reliable wifi, laptop froze with likely infection from their network, room floors very dirty (needed mopping, but wait staff only swept), workers complained of low pay.

The location was perfect, but new wood floors were being in stalled in the lobby and it was alot of banging first thing in the morning. I checked out 4 days early due to the loud notice without being refunded do to booking though expedia.

The location was perfect, but new wood floors were being in stalled in the lobby and it was alot of banging first thing in the morning. I checked out 4 days early due to the loud notice without being refunded do to booking though expedia.

Nice hotel good location. Breakfast great. Live music is very sub par. Best to just leave the sound system

Nice hotel good location.Breakfast great.Live music is very sub par.Best to just leave the sound system

The staff are very polite and friendly, willing to help Missed out on the beach bar looked like a lot of fun Food was good Would definitely come back to enjoy the experience

The staff are very polite and friendly, willing to help Missed out on the beach bar looked like a lot of fun Food was good Would definitely come back to enjoy the experience

Great Staff! Facilities very good. Staff friendly and attentive.

Shower water cold. Large cockroach in room. Was served an Irish Coffee with cold coffee. Had to show bar staff how to make an Irish Coffee, they didn't know that brown sugar is used. Food excellent. Staff very friendly and helpful. Swimming pool excellent bars etc very good.

Great Staff! Facilities very good. Staff friendly and attentive.

Shower water cold. Large cockroach in room. Was served an Irish Coffee with cold coffee. Had to show bar staff how to make an Irish Coffee, they didnt know that brown sugar is used. Food excellent. Staff very friendly and helpful. Swimming pool excellent bars etc very good.

First room air conditioning broke and most lights went out. They switched us rooms second day and everything worked. Would not compensate for massive inconvenience. Not a place to go if you like a hot shower. On the plus side food was good and pool very nice. However all 3 restaurants serve same menu but it is a diverse menu and everything we ate was good. One of the cleaner places to stay in barrio