We had 9 brilliant days here,the room were comfortable and the swimming pools were welcome due to the heat

Your staff is amazing. Nothing is too difficult for them. It makes a world of difference when they bend over backwards to make your stay a comfortable one. Good was great too. Your chefs were willing to cook any special needs.

For all those who are thinking of booking this hotel BE AWARE!!! A SUBSTANTIAL ABOUT OF CASH WAS STOLEN FROM WIFE'S BAG!!!,the power kept going on and off numoueous times during our stay,when I got back to Colombo I realised $3200 was missing i got in touch with the hotel asap who apparently looked at the cctv footage failed to tell us is there is no footage capture during the power outages, during one of the outages our money was stolen diapite the room being locked . I even got in contact with the GM of this hotel who who replied with no apology or empathy. i have contacted the sri lanakan tourism police who are investigating the incident,I know I won't get my money back however for future tourist who visit this hotel be AWARE hopefully you won't go though what I have encounterd.

1- The hotel staff are very slow, and the problem is they are slow when it comes to solving issues, it was 10PM I am about to sleep and had to call the reception 3 times to ask for someone to come and fix the AC which was very very loud as if I am in a factory not a hotel room. 2- The bedsheets were not clean, the first time I asked the staff to come and change the bed sheets and they did, they changed it with another dirty sheets, so it seems that all bed sheets they have are dirty. 3- The water was cold from the tab till I called them to come and fix the water heater, so staying for 2 nights I had to face 3 issues which were not all properly solved. such a dissapointment.

Horrible customer service The servers are slow and have a lot of attitude. The rooms had termites and were sprayed for bugs everyday cause of the unhygienic maintenance

The location of this property is excellent. We had booked 4 rooms at the property through expedia for 1 night. I had emailed them multiple times asking for driver accommodation but got no response. Finally i called and asked and they said they will provide driver accomodation if it is not full but when I reached there they said they dont provide driver accomodation for bookings made through third party website like expedita. That was a big let down. Other than that the stay was good. Rooms are neat and clean and very close to the beach. Breakfast buffet was really good.

Nice location and pool with nice staff, the view from the rooms is amazing

The pool and the view from the hotel is really nice.

The location was great all be it a little too quiet at times. The hotel was well maintained and had a wonderful breakfast ...although found the other food (lunch and dinner) to not be as good so we spent our evenings dining across the road at Mallis , Trax and happy garden . Seafood great in Mallis and the authentic Sri lankan curry was great at happy garden also a third of the price than the hotel! Nirodha the sous chef was amazing , so friendly and helpful in explaining the dishes...we looked forward to our chats with him at breakfast. Another tip, dont exchange money at the hotel. The rate is poor in comparison and they were overly fussy about the condition of the notes. I went down the road and exchanged at a much better rate and all notes were accepted regardless of pen marks!???! We were lucky enough to be there over the Sri Lankan new year and the hotel put on various games and treats which we loved. The staff also got involved and was great to interact with everyone. Pin the eye on the elephant was a particular favourite although i wasnt close!! I did notice there were some vip guests that were being fawned over during this time which to us was a bit ridiculous as if you had faith in your hotel then you wouldnt feel the need to do this and offer extra things that the other guests didnt have...provided us a chuckle and entertainment to the happenings though. Overall it was a good experience ,the reception lady was always smiling and chatty and Chadia in des cafe to.

The location and view is just awesome. Chef was kind and gracious enough. Men at restaurant were good. Though they too forget to get water despite being asked no of times. They just forget. Don’t know how? Apart from these everything was horrible. I would never ever recommend surf to anyone. No phone, no power points, need to remind no of times for each and everything. They not even extend greeting while we checking out. Not been given any feedback too. Failed in courtesy. Overall mine was not a pleasant experience. I would give just 1 star

The location and view is just awesome. Chef was kind and gracious enough. Men at restaurant were good. Though they too forget to get water despite being asked no of times. They just forget. Don’t know how? Apart from these everything was horrible. I would never ever recommend surf to anyone. No phone, no power points, need to remind no of times for each and everything. They not even extend greeting while we checking out. Not been given any feedback too. Failed in courtesy. Overall mine was not a pleasant experience. I would give just 1 star

Clean and spacious rooms with a nice view.hotel area was big&nice. Great pools&sea. perfect place to relax, not much activity outside the area.. but few good restaurants outside. friendly&helpfull staff. trains are passing front of the hotel, so if u have some problem with noises..then u should reconsider.

Large rooms on first floor overlooking beach and pool -rooms on ground floor not much privacy -great breakfast

It was indeed very amazing and satisfied stay. Beach side rooms , very good pool and effective service staffs... Vegetarian food is an option but still limited.

i must say i was very disappointed. It was the lowest point of an otherwise wonderful trip. the service and specially the attitude of the staff was simply awful. You wouldn't expect that kind of treatment towards strangers on the street even less towards actual customers. The hotel was not helpful at all in solving any issues that i was raising. The rooms didn't have any water bottles or even towels. After requesting them several times I had to actually resort to going down to reception myself to get a towel. The lights and the electricity in the room kept going off during the whole stay. I was reliably informed that most hotels in the area offer accommodation for the tour guides and in fact this hotel offers the same service. However upon arrival I was told that all rooms were booked, which I soon found out was a lie because I went on their website and tried booking a room for the same night and they had plenty of rooms available. I did not appreciate being lied to. I still have some issues that I am trying to solve with the hotel for my booking but they are not helpful and most of the time they don't even answer my calls or emails. Not just my calls but they also seem to be ignoring calls to them from Hotels.com (which was the company i made the original booking with) overall I am highly disappointed with this hotel and wouldn't recommend it to anyone. Stay away from them but definitely visit the area it is beautiful.

The pool was fabulous and having two was a bonus. There is surf lessons right next door also, so we didnt have to walk very far at all. There are such lovely treats with this hotel such as the delicious cocktails, the pool lunch and bar service, the friendly staff, beds and pillows are really comfy. What lets it down is the basics - towels in bathrooms are dated, the door of the bathroom stays closed so the room is damp, and in need of a redo. On our last day a lot of staff slow down around you and pretty much hover to get a tip, which is the norm i know in SL, but it still disheartening. Overall lovely hotel, sitting by the pool or beach all day is amazing! Both of which we found to be really spotless. I'd still recommend.

The pool was fabulous and having two was a bonus. There is surf lessons right next door also, so we didnt have to walk very far at all.There are such lovely treats with this hotel such as the delicious cocktails, the pool lunch and bar service, the friendly staff, beds and pillows are really comfy. What lets it down is the basics - towels in bathrooms are dated, the door of the bathroom stays closed so the room is damp, and in need of a redo. On our last day a lot of staff slow down around you and pretty much hover to get a tip, which is the norm i know in SL, but it still disheartening.Overall lovely hotel, sitting by the pool or beach all day is amazing! Both of which we found to be really spotless. I'd still recommend.

Very good place to stay with a lovely breakfast. Our price didn’t include breakfast and probably could at that price. Staff were quick to answer any request. Great position, wonderful pool and beach.

Very good place to stay with a lovely breakfast. Our price didn’t include breakfast and probably could at that price. Staff were quick to answer any request. Great position, wonderful pool and beach.

very nice hotel the train beside the hotel is the only bad thing .

Service was really bad, we order some soda and it tooled them an hour to send to the room.We had made two separate bookings as we decided to extend our stay, but didn't make it for the first night; that first night rate included breakfast and not the second night, reason why we requested it to be transferred to the second night, receptionist said they will check with the manager and call us on our room, but this never happened.Very disappointed with the service of front desk.This hotel is quite old, I will not recommend it.Also for a nice beach, rather go to Mirissa and not to Bentota.

excellent! The Seafood restaurant could be better.... but on complaining on the quality of the fish, the chef personally came and re did the fish. The Chef and other staff did make sure from that point on that we were happy with the food.... the buffet morning and evening is a good spread and overall the experience was wonderful.... was one of the highlights of the trip. thank you.

Great location and good value. Only downside is the restaurant staff. Lots of staff but no coordination. Several waiters spoke to us about our drink choice but no drink arrived until we had finished the main course. Completely spoilt the meal. Hotel is in lovely location and very good value. Great small restaurant across the road!

The staff at the hotel was very nice. And the lady at the front desk went out of her way to help.

The Surf Hotel is ideally located 100m from the train station in Bentota. The grounds are beautiful and overlook the sea. Staff are extremely friendly but service can be a bit slow. There's 2 pools and loads of space to chill out and relax. Breakfast buffet is exceptional with a great variety of fresh fruit and local Sri Lankan cuisine.

A wonderful five days in heaven. Everything was perfect and there was nothing we would change. Food was good and something for everyone, we mostly enjoyed swimming in the ocean, but the pool areas were great as well. We are coming back next year.

Service was average and it took forever to get a drink by the pool but location and views are great.

The hotel is great and we reached the hotel early and the receptionist tried his best to secure A room early staff friendly and professional the pools and the rooms and the beach is more than wonderful, the hotel's location is excellent

Wonderful hotel on the beach, all rooms are looking to the ocean and really its a breath taken. nice beach to swim and to surf for beginner, The swimming pools are just steps from the beach. Great spa. Staff are helpful and friendly.. Every thing was nice in our stay.

Great stay. We only stayed for on night but it was luxury we would definitely come back here.