We had a pet friendly room. No desk or western style chair in this room. These were very minor points. It was a very nice hotel

Everything is amazing!

Check in is very slow. Receptionist not property trained. Room is clean and modern with hot spring tube.

Check in is very slow. Receptionist not property trained. Room is clean and modern with hot spring tube.

Check in was very slow. So was check out. Room is very clean and they upgraded us to room with hot bath which is much needed. Lots of people in public hot bath after skiing. It’s very expensive we paid 75,000 yen for one night with hot bath. The second night we paid 60,000 yen without hot bath. The price us without breakfast.

Check in was very slow. So was check out. Room is very clean and they upgraded us to room with hot bath which is much needed. Lots of people in public hot bath after skiing. It’s very expensive we paid 75,000 yen for one night with hot bath. The second night we paid 60,000 yen without hot bath. The price us without breakfast.

Wonderful convenient property. However must have more washing machine and commercial powerful dryer as this is ski hotel and EVERYONE wants to dry clothes/gloves/scarf/socks overnight ready for more ski in the morning so big fights over 3 dryers every night!

Wonderful convenient property. However must have more washing machine and commercial powerful dryer as this is ski hotel and EVERYONE wants to dry clothes/gloves/scarf/socks overnight ready for more ski in the morning so big fights over 3 dryers every night!

My family of 4 (2ad,2ch) stayed at this hotel mid January for our Ski Trip. The room was spotless and had everything we needed in it. The kids (and adults!) loved the outdoor bath and we did this each night - very relaxing and most nights we seemed to have it to ourselves (the mens anyway). The hotel does a 'free-flow' couple of hours with free drinks and snacks if you don't have your room cleaned that day - we also took advantage of this! We ate twice in the restaurant which was nice, but never had Breakfast (a bit too pricey for me). The hotel is really well located if you drive, and if you don't then its also well positioned on a bunch of different local shuttle routes right to your door! Mastering the shuttle system in Hakuba is a must! Also, if you let the hotel know your arrival from either the Bus or Train station they will pick you up and drop you off in their courtesy shuttle. The staff were friendly and the services was excellent. NOTE that you could not easily walk to the ski jump as there is a river in the way, so shuttles are a must. Very well located for the eating places in Echoland. Vending machines for non-alcoholic AND alcoholic drinks. Ski locker room which left our ski gear warm and dry each morning. We felt this hotel was a great base of operations for Hakuba.

The staff is very friendly and helpful. The in-room onsen is good and we got a lot of use out of it however the room is quite small for a small of four in the premium room.

Really enjoyed the hotel. Especially the room with your own Onsen tub. That was fantastic every day and morning before going out to the slopes. The hotel staff all friendly and helpful but truth is this hotel is difficult to get to the Happo One ski lifts. And the staff really not knowledgable in daily ski conditions or transportation options. They print out a report and can pass you a shuttle schedule but that’s not really helpful. If you ski target is Hakuba 47 your good the shuttle is right out the door. If it Happo one we found ourselves walking 25 minutes. It was just easier. So wish the staff had more insights and skills on the skiing conditions, recommendations and transportation system. The food is ok and expected. Room service menus really limited I think there is a missed opportunity for them to put a chef on this property. But all in all I loved this hotel and would certainly stay again.

Really enjoyed the hotel. Especially the room with your own Onsen tub. That was fantastic every day and morning before going out to the slopes. The hotel staff all friendly and helpful but truth is this hotel is difficult to get to the Happo One ski lifts. And the staff really not knowledgable in daily ski conditions or transportation options. They print out a report and can pass you a shuttle schedule but that’s not really helpful. If you ski target is Hakuba 47 your good the shuttle is right out the door. If it Happo one we found ourselves walking 25 minutes. It was just easier. So wish the staff had more insights and skills on the skiing conditions, recommendations and transportation system. The food is ok and expected. Room service menus really limited I think there is a missed opportunity for them to put a chef on this property. But all in all I loved this hotel and would certainly stay again.

The property has the Onsen options.. privately in the rooms ( we opted for this) as well as a pubic Onsen. Staff however need to be be more informed of the shuttle bus and ski slopes options. Seems very limited with this knowledge. Shuttle bus runs was also in limited we have had to catch a taxi several times which was about $20 per trip.

Amazing hotel with excellent facilities. Love the onsen and the size of the room. Beds and futons were very comfortable. However, staff needs more training. When I checked in, I was given a key for an occupied room and had to go to front desk to get another room. Didn’t get an apology from the reception but got an apology from a nice staff from HK who also offered us some drinks and snacks. Room service was very quick though. Hopefully with more training, staff can improve otherwise this hotel is more than perfect!

Great stay at Courtyard Marriott, with awesome customer service and location so centrally located. Would highly recommend to others

The hotel is very new and clean, with both indoor and outdoor Onsen. Walking distance to Main Street, restaurants and base camp.Great service & friendly staff.The breakfast buffet is very expensive.

Huge, comfortable room, good for 5 pax Great service, very helpful staff Family friendly Close to ski resorts, food options Great value for money

The hotel is very new and clean, with both indoor and outdoor Onsen. Walking distance to Main Street, restaurants and base camp. Great service & friendly staff. The breakfast buffet is very expensive.

Huge, comfortable room, good for 5 paxGreat service, very helpful staffFamily friendlyClose to ski resorts, food options Great value for money

Clean and warm. Staff are professional in their services.

All’s good! Some people do not shower before using onsen. It would be good to remind all customers during check in and paste more notices.

All’s good! Some people do not shower before using onsen. It would be good to remind all customers during check in and paste more notices.

Very quite location. Staff was very helpful and friendly.

Very nice, clean, and newly renovated room. Food were nice, and staffs were polite.

Room is large in size and very comfortable. Wish the bathroom is bigger

Suitable hotel for skiing at Hakuba Valley; Hotel located about 15 minutes of the mountains with a free schedule transportation to the mountains and bus station; Hotel facilities and restaurant are fine; our room was good (+) spacious and comfortable. Staff in the hotel excellent.

The hotel is nice. It's clean and our room had a private Onsen in the room, which was very nice and relaxing after a day out skiing.The food and breakfast served are ok.It feels oberpriced for what you get.You have to tell the reception every day if you want your room cleaned. Quite annoying considering you pay over 500USD per night.

The hotel is nice. It's clean and our room had a private Onsen in the room, which was very nice and relaxing after a day out skiing. The food and breakfast served are ok. It feels oberpriced for what you get. You have to tell the reception every day if you want your room cleaned. Quite annoying considering you pay over 500USD per night.

Great location with a stroll to the main street of Echoland with bars, cafes, restaurants, and equipment hire. Shuttle service from the hotel operates from 9am to 5pm, and the ski shuttles stop right outside the hotel. Breakfast is good, but the hotel evening meals are at a restaurant price for a café type of food - just go for a walk down the street instead. Great place to stay though.

Staff were very professional, helpful and friendly. I would strongly recommend staying here!

Lovely friendly staff, very helpful. We stayed for the purpose of skiing in the local area, could buy lift passes at the hotel. Good ski locker room and lovely onsen. Breakfasts were excellent, loads of choice and great food.

Lovely friendly staff, very helpful. We stayed for the purpose of skiing in the local area, could buy lift passes at the hotel. Good ski locker room and lovely onsen. Breakfasts were excellent, loads of choice and great food.