Needs improved the parking

Came back late on our first night and on the way to front entrance is very dangerous to get in thru because of some remodels on the road which us having 3 kids on this trip was scary since there is no real pathway, got in to the room to see a whole bunch of roaches all sizes all over our stuff.

I stayed at this property for a week in February 2024. My room number was 502 and a lot of my comments reflect that location. In spite of some negative reviews, I decided to stay at this hotel because of the pool and the refrigerator. Previous comments noted that the pool looked dirty but my experience was that it actually was clean. I have had swimming pools almost all my adult life and I think the reason it looks dirty is the color of the plaster. For some reason they decided to go with a cream colored plaster instead of white. The white reflects the sky and makes it look blue, the cream colored plaster makes it look dirty. The refrigerator is a godsend for folks that like to have cold beverages available in the room. It saves you having to buy a Styrofoam cooler and buying ice almost every day! So the pool and the refrigerator I give it five stars. Now to the actual room. The air conditioner worked flawlessly, and the maid staff were impeccable in their duties. The bed was comfortable, and the bedding was clean, even though it may have had some rips and stains somewhere along the way. I give that part of the room four stars. 502 is directly above the owners suite. They have two dogs that they put out and they are ill mannered and want to get back inside and they will Yap, Yap and Yap until the owner lets them back in. No Bueno. Also, the hotel does not have an elevator, so be prepared to walk up and down 2 to 4 flights of stairs multiple times a day.

My husband and I stayed here for two nights and we enjoyed our stay. The staff was very friendly and accommodating. They gladly watched our bags the day we were checking out so we could explore the area some more. The room was very spacious and clean, AC worked perfectly and the bathroom was also a decent size. One issue though was that our neighbors were pretty loud and they were utilizing the day bed directly outside of our room along with the one outside of their own room. Given that we spent most of our days away from the hotel and were really only there at night, we decided not to bring this to the hotel’s attention. Also, the pool was not very clean so we decided to skip going for a swim- the beaches nearby are way better than any pool anyway.

The ADO station is across the street.

Excellent service and very friendly staff. Love it

Rooms are clean, staff courteous and friendly, air conditioning was ok.

Aunque un poco tranquilo en esta época del año, el hotel, el personal y las vistas eran espectaculares. Dos piscinas guau. Nunca me había alojado en un hotel con una vista tan hermosa. Voy a volver.

the rooms were not as clean as i expected them to be. there where spider webs and the linens looked very old

the rooms were not as clean as i expected them to be. there where spider webs and the linens looked very old

No complementary water and we are american. We cannot drink the water...a couple of bottles of complementary waters are normal down here in mexico. The beds were as har as reatining walls as my daughter amd i didnt sleep but a handful of hours in a few days! No cable...local channels. Close to the water to see but not walk. Will never ever go back there again!!! What a waste of money