Excellent property which is slightly let down by its location on the edge of Tulum. There is very little in the way of amenities near to the hotel. However, if you accept that this means you will use the hotel’s restaurant/dining, it is extremely expensive - on a par with London prices. No Expedia VIP incentives were offered.

Una Vida is a first class hotel with beautifully amenities.

Thank you Aaranza! She is very sweet and considerable. I feel so comfortable to tell her my needs and I know she can take care of me. I trust her! Thank you! I wish you a best new year! Hopefully I will see you in 2024 summer:)

Amazing hotel ! Staff who works there really do care especially the girl from Argentina on the reception Just book it you won’t regret it

We LOVED our stay at Una Vida. What a wonderful hotel to stay in the town of Tulum. Not far from a lot in town. Free rental bikes. Access to the neighbor hotel and their facilities. Free yoga. Restaurant was great. Beautiful pool and decor. Very helpful staff. Can’t say enough!

Love the ambiance and pools/ decor - the ability to use shared amenities with hotel bardo is a plus as well. The breakfast is always amazing, I have been to una vida a few times and will be back.

Wonderful boutique hotel! It is an oasis outside the busy downtown Tulum. The staff, food, and ambiance are all fantastic. Highly recommend!!!

This hotel is absolutely amazing, the property is stunning, everywhere you turned was nice to look at. Our room had a beauty private plunge pool and the main pool was even better. The staff was very friendly and helpful, the property was clean at all times. I would definitely come back here and I recommend it for anyone that loves a nature type of vibe. 10/10

Wonderful hidden gem. Very well designed for privacy for the rooms. Stayed in second floor suite and it was spacious, beautifully decorated and private. Guido the concierge was exceptional. Very friendly, well spoken and thoughtful, taking care of every last detail perfectly. The bartender from Veracruz in Bardo created a warm, friendly environment that made you want to stay for another drink. I had an amazing Reiki session and also participated in the Temezcal, which is not for the faint of heart. Great stay! Would return and recommend.

My recent stay at in Una in Vida in Tulum left me utterly mesmerized and longing for more time there I can’t resist, sharing my incredible experience at this paradise on earth! from the moment we arrived, we were greeted with the warmest smiles, and impeccable level of service that I’ve never encountered anywhere else. The staff at Una Vida is nothing short of exceptional, making us feel like royalty from the get-go. our villa was flawlessly, decorated setting the stage for a truly magical get away, but what truly stood out, was their dedication to making our stay unforgettable they went above and beyond in every possible way. Our villa was a sanctuary of luxury, posting a private pool, and an outdoor bath and shower that were simply divine. The attention to detail in the design and furnishing of the Villa was astounding. The space was not only elegantly decorated, but remarkably clean and spacious, ensuring our comfort and relaxation throughout our stay in Una Vida went the extra mile by arranging a private chef for us the chef perfect prepared a scrumptious breakfast, right in our villa. Dining poolside with the jungle as our backdrop made every meal feel like a magical experience. Una Vida in Tulum is a hidden gem that exceeded all my expectations. This old enchanting oasis is a testament to luxury and hospitality at its finest. Can’t wait to return for another in chanting. Stay in paradise thank you. Everyone at Una Vida !!

Staff was amazing and pool and overall hotel was gorgeous and tropical.

Loved this place. The staff was absolutely excellent! I will definitely come back.

The two receptionist were so helpful planning my days out while I was there. Idk what I would’ve done without them. Everything was beautiful as well as the people.

Our Stay at Una Vida for 9 nights with our 6 year old kid was extremely peaceful and lovely.. we absolutely loved everything about this place. There are not enuff words to describe the beauty of this place. Right from booking to our departure the hotel staff has stayed in touch with is to made sure our needs are full filed. Excellent communication from staff. We booked a roundtrip transportation from the hotel and it is a very good company with 5 stars service.. I highly recommend anyone who needs a transportation must book it directly from hotel it is absolutely worth it. Upon Arrival we were greeted by Eneaiere at the hotel and she and Guido.. have been very very nice and helpful in making sure our stay is as comfortable as possible. The hotel itself is very beautiful, quiet and very close to Tulum Downtown.. food in the hotel is very nice.. but in case u like to eat out hotel provides free bikes u can take and go out.. just two blocks down there is a place called Palma Central where they have more than 20 food trucks and on Tuesday eve they have live music and salsa. U have many relaxing spa activities to do at the hotel.. my fav one was to try Temezcal by Diego and Maria… I highly recommend this it is done mostly on Sunday eve. Another one is Sound healing, cold plunge, and yoga which done everyday at 9 am. Best part u don’t have to pay for activities like sound healing, ice bath, yoga.. This hotel is a hidden gem in Tulum ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

Beautiful hotel with amazing staff.

This was a last minute trip and so glad we decided to come. I’ve been to Tulum before but stayed at a big resort, this experience at a small boutique hotel was much different and I preferred it. The staff was very attentive. The hotel is a hidden gem as the surrounding area doesn’t have much and appears to be under development. In addition, we were charged for a stain on pillows from hair product but I get that every country and establishment have their own rules.

This property is so beautiful! The police tires do not do it justice. The front desk personell is top tier. They have a sister hotel you can walk to which is a similar vibe to the hotel. Overall , in redoble experience! Would definitely return.

Although, una vida is a little further from the beach clubs and the city center is was well worth it. If you are looking for a quiet relaxing place this is it!

I highly recommend this place, it was one of my best hotels experiences, love the food and premises. The whole team were very helpful and polite, specialty Guido and Priscila.

It’s such a zen place! Something I have never experienced! Would definitely go back and try out the sister hotel Bardo!

This resort is 5 star luxury all around. The accommodations, the concierge, waitstaff, spa, drivers, pool area, dining options, excursions, etc. ALL Fabulous. Look no further. The attention to detail made our quick trip for my husband’s 45th birthday an incredible one. Thank you, Una Vida! Te amo mucho! 💙💙💙

Una Vida is a veeeery cute and cozy place that gives a very special vibe the moment you step foot on property. The atmosphere is very welcoming, spiritual and magical. The design is very thoughtful and beautiful. The property is conveniently located next to the main street to all the amazing restaurants and also close to a road that takes you straight to cenotes, and other amazing must see places. The staff is absolutely incredible. Absolutely everyone I was in contact with was super nice, helpful and was just vibing amazing, pure energy. Guido, the concierge, who is incredibly cute :) was very knowledgeable and helpful with everything I needed assistance with. He was very resourceful and easily approachable. Daniela was also very accommodating and nice. Juan, amazing guy :) so accommodating, helpful, kind, big warm heart :))) Overall, wonderful experience, absolutely must stay boutique if you want to be surrounded by amazing vibes and people!!!

We absolutely LOVED una Vida! The property is insanely beautiful. I loved the jungle vibe, the quiet and peace of mind that this location offered and I have no complaints. From the moment I arrived I fell in love. The room was perfect, the pool was so warm and definitely my favorite! Not to mention the staff they’re all so helpful and kind. Guido and Daniella were honestly so amazing. This was our first time in Mexico so you can imagine we needed as much help as we could. Daniella and Guido both went above and beyond for us! Any time we needed any information or recommendations they were quick to help us find exactly what we were looking for and send it directly to us on WhatsApp. I truly am so grateful for the time we got to spend at una Vida and having a beautiful home away from home in Tulum. If you’re looking for a jungle retreat, look no further and book at una Vida, we will be back. Thank you!

Tulum was beautiful, but Una Vida was the star for my friends and I! We literally barely wanted to leave the hotel. Incredibly beautiful place!

I had a great stay here! My concierge Daniela and Guido did everything they can to make sure my stay is enjoyable. They helped me with renting car, booking airport shuttle and ordering food from restaurant. I really appreciate their wonderful services. And I also enjoyed the amenities especially the pool on the Bardo side. Wish I could spend more time here.

Stunning! Can't wait to return

Loved the staff, including Jonah and Danielle. Very clean place with incredible ambience. Food from the restaurant was also very good.

I liked that the property was very clean, food was amazing (a tad bit too expensive). The staff was very friendly, accommodating and genuinely sweet people. John, Gabriella, Quinton all the staff just amazing!

This is one of the most relaxing, beautiful, peaceful trips I’ve ever been on. This property is so gorgeous - the smells, the sounds, the food - everything was so amazing. I cannot wait to come back!! Everyone there was so helpful and kind, they are able to get a taxi quickly for you and more. Tulum changed me, and I have Una Vida to thank for that. Tip: do the sound therapy session!!! It just completed my stay and really did some good for my soul. I can’t say enough wonderful things about this place and my experience here.

Beautiful place to stay, stunning rooms, food not so great.

Stayed at Una Vida for 3 days. It was raining when we arrived and the place still looks beautiful. The staff is amazing as well. We were warmly welcomed by Shiomara, she helped us with checking in and with handling the payment for transport. We had dinner at the hotels restaurant and the food is delicious, a bit pricey like US prices (approx $70 for two) but the food and drinks were worth it. The service is top notch as well with our server Alejandro. No heated pools but it’s not a deal breaker. Make sure you put a lot of bug spray, u are in a tropical rainforest. Overall if you want to relax in an intimate secluded jungle with good vibes to match, this is the place to be!

We absolutely loved our stay. The only complaint is that the mattress was too hard for my old back 😊