Excellent experience

Great place to stay

The best place to stay in New Orleans. Great staff, the apartment is beautiful. Best location, close to everything

The a/c did not blow cold air at first at all in our rooms . After a few phone calls to a remote person who sounded like she was at a party, we relayed the information about the warm air, nothing happened. I called again the next morning after an uncomfortable night of hot sleeping. I was told the a/c would be looked at during the day. Before we left for the day, the maintenance man brought in a shop vac and vacuumed the coils, at least what I assumed he did. That did not work, the bedrooms were intolerably hot again that night. Not once did the thermostat go below 79 degrees. I am highly disappointed. This was my first time using Roami and I was looking forward to our stay. I doubt I will use Roami again. What makes the situation worse is that, there is no physical manager to speak to, only a woman who is clearly distant and remote. She has no authority to help or oversee a situation except through the phone. I requested a later checkout but was denied because apparently a new guest was checking in behind us. Why? Why would you place another guest in a suite that is has air conditioning issues? Shame on you Roami for chasing the almighty dollar instead of taking care of your guests.

Need a snack machine and bottle water/drink Machine had to walk a ways for food and drink at 1am after concert nothing open. Parking was a little high on price.

I have stayed at this property over several times. Typically my experience has always been good except on this occasion. At my arrival, I notified the property that I wanted to check in, they verified with house keeping that the room was ready, but it was an two hours before 4pm, they tried to charge me an additional amount. When I needed to refrigerate my medicine. The call center the property outsource was very insensitive. Secondly, when entering the room, I notice some repairs that was needed to be completed. Mostly cosmetics but definitely wasn’t up to par as prior stays. Third, I notified the property that there were no small towels, no accommodations were made. They just suggested for me to go to the lounge area and get some towels off the shelf, which there was only two small towels available. I requested more, but was not serviced. The bed was very comfortable and overall the best part is that the room was very clean. There is a miss in appropriate service after hours at this property and a lack of communication between housekeeping and on call(virtual front desk). The other miss is that they don’t take in consideration how frequent an individual stays.

Really didn’t see any workers the entire stay but I enjoyed it

Property is very clean and very nice. Quiet safe location. Had a great stay. Would stay there again